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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.4k
    posts

8,933 topics in this forum

  1. HelioHost Server Monitor (created by Piotr GRD) 1 2 3

    By Piotr GRD,
    • 44 replies
    • 36.3k views

  2. Heliohost DIG DNS Checker (created by Piotr GRD)

    By Piotr GRD,
    • 8 replies
    • 10.1k views

  3. Contributing to the Wiki

    By Bailey,   
    • 0 replies
    • 2.3k views

  4. Free Domain Requests (400 Posts Required)

    By wolstech,
    • 0 replies
    • 4.7k views

  5. Python module : duckduckgo-search

    By worldkryptonite,
    • 1 reply
    • 22 views

  6. [Solved] Additional domains

    By Nan0brain,
    • 6 replies
    • 105 views

  7. [Solved] Please add new domain

    By carlos77,
    • 3 replies
    • 24 views

  8. Requesting Lily Account

    Topic was moved to forum Escalated Requests

  9. Add domain

    By t42079685,
    • 1 reply
    • 166 views

  10. [Solved] Please add new domain

    By juris,
    • 10 replies
    • 160 views

  11. SPF, DKIM, and DMARC

    Topic was moved to forum Escalated Requests

  12. [Solved] Add new domain to account

    By wangyaa,   
    • 1 reply
    • 49 views

  13. DNS Record Update

    By mfsconsulting,
    • 1 reply
    • 31 views

  14. Domain Problems on Tommy - domain probably associated with another HelioHost account

    By pylmichael,
    • 2 replies
    • 56 views

  15. [Krydos] Remote Access to PostgreSQL

    Topic was moved to forum Escalated Requests

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