[HH#962018] Cannot access heliohost.org

[HelioHost]

Username: kurlysss, Server: Johnny, Main domain: kurl.helioho.st

Hi there,

I am reaching out because I have not been able to access the heliohost.org
website for over a week. I suspect my IP has been blocked. Please could you
assist by checking on your side and or whitelisting my IP.
My IP is 102.223.58.82
I look forward to hearing from you.

Kind regards,

Kirsten

[wolstech]

You’ve been unblocked.

Please let us know if you need any further assistance.

[HelioHost]

Hi,

Thank you so much.
I am able to access the website again.
Much appreciated.

Kind regards,

Kirsten

On Wed, 03 Dec 2025, 7:14?pm HelioHost Support,
wrote:

> You?ve been unblocked. Please let us know if you need any further
> assistance.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=66377
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[Krydos]

Glad it's working for you again. Let us know if you need help with anything else.

[HelioHost]

Hi There,

I tried to log in to my account today and got a notice popping up saying
that my account has been suspended.

Please could you let me know the cause for suspension, and let me know if
possible, what needs to be done on my side to get it unsuspended?

I look forward to yourbfeedback.

Kind regards,

Kirsten.


On Wed, 03 Dec 2025, 8:20?pm HelioHost Support,
wrote:

> Glad it's working for you again. Let us know if you need help with
> anything else.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=66377
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[KazVee]

Your account was suspended for causing High server load. 10008.70 CPU.

Looks like you use WordPress, which is one of the top reasons for account suspensions, even if it is a new install with no traffic. The impact on shared server resources can be so severe that we've created a dedicated page in our Wiki to explain to users how WordPress can lead to account suspensions: https://wiki.helionet.org/WordPress 

We recommend using anything except WordPress, and we offer some alternatives in the link above. If you cannot move away from WP, the page also includes some ways you can try to reduce the load caused by your account.

Please keep an eye on your account load here: https://heliohost.org/dashboard/load/ 

If at any point you become concerned about your account server usage load getting you suspended, you can add "deny from all" to the bottom of your .htaccess file. This will take the site offline (visitors will get a `Forbidden` message) and the site should stop generating load practically instantly. 
Once you have fixed your code, please remember to update the `.htaccess` file to remove the "deny from all" rule.

I have unsuspended your account, please fix the issue quickly since with no code changes, another suspension for causing high server load is likely.