msbsurfi Posted September 27 Posted September 27 Hello, My account with username hhfn is suspended because of storage overuse. Can you please unsuspend it and send me a stripe link to increase 2 GB (10 USD) since PayPal is not available in my country. Regards, MD Shifat Bin Siddique
KazVee Posted September 27 Posted September 27 This support request is being escalated to our root admins who can sort this out for you. 🙂
wolstech Posted September 28 Posted September 28 Krydos has to do this since I don't have access to Stripe. In the meantime, is there something you want me to delete to bring the space usage below 3000MB so it can be unsuspended while you wait? If I just unsuspend it without deleting anything, it'll just suspend again the next time the space recalculates.
msbsurfi Posted September 28 Author Posted September 28 Can you please check trash and temporary files to delete. I am not sure how much space these files occupy. May be very less.
msbsurfi Posted September 28 Author Posted September 28 Hello @wolstech, Can you please unsuspend it. I badly in need to access the admin panel. Hope Krydos will send the link for payment tonight. Regards, MD Shifat Bin Siddique
wolstech Posted September 28 Posted September 28 I unsuspended it for you, but there wasn’t anything to delete. Logs were under 100KB and trash was empty. I can’t do a more in depth search because I’m on my phone at the moment. I won’t be at my PC for another 8 or 9 hours. It might suspend again because I couldn’t reduce the space usage.
Krydos Posted September 28 Posted September 28 On 9/27/2025 at 11:35 AM, msbsurfi said: send me a stripe link to increase 2 GB (10 USD) since PayPal is not available in my country. Here you go https://buy.stripe.com/14AfZj3VA8ov6Nj6Oxco00e
Krydos Posted September 28 Posted September 28 15 hours ago, msbsurfi said: Can you please check trash and temporary files to delete. Most of your space is being used by /home/hhfn.helioho.st/panel/Documentation/ which uses 1.2 GB. Not sure how critical that directory is though.
msbsurfi Posted September 29 Author Posted September 29 11 hours ago, Krydos said: Here you go https://buy.stripe.com/14AfZj3VA8ov6Nj6Oxco00e Hello, A payment has been made from rafsanulislam777@gmail.com Please check. Regards, MD Shifat Bin Siddique
Krydos Posted September 29 Posted September 29 Thanks for the donation. Your storage space on the hhfn account has been increased by 2000 MB to 5000 MB total. 1
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