msbsurfi Posted yesterday at 04:35 PM Posted yesterday at 04:35 PM Hello, My account with username hhfn is suspended because of storage overuse. Can you please unsuspend it and send me a stripe link to increase 2 GB (10 USD) since PayPal is not available in my country. Regards, MD Shifat Bin Siddique Quote
KazVee Posted yesterday at 05:01 PM Posted yesterday at 05:01 PM This support request is being escalated to our root admins who can sort this out for you. 🙂 Quote
wolstech Posted 20 hours ago Posted 20 hours ago Krydos has to do this since I don't have access to Stripe. In the meantime, is there something you want me to delete to bring the space usage below 3000MB so it can be unsuspended while you wait? If I just unsuspend it without deleting anything, it'll just suspend again the next time the space recalculates. Quote
msbsurfi Posted 17 hours ago Author Posted 17 hours ago Can you please check trash and temporary files to delete. I am not sure how much space these files occupy. May be very less. Quote
msbsurfi Posted 10 hours ago Author Posted 10 hours ago Hello @wolstech, Can you please unsuspend it. I badly in need to access the admin panel. Hope Krydos will send the link for payment tonight. Regards, MD Shifat Bin Siddique Quote
wolstech Posted 7 hours ago Posted 7 hours ago I unsuspended it for you, but there wasn’t anything to delete. Logs were under 100KB and trash was empty. I can’t do a more in depth search because I’m on my phone at the moment. I won’t be at my PC for another 8 or 9 hours. It might suspend again because I couldn’t reduce the space usage. Quote
Krydos Posted 1 hour ago Posted 1 hour ago On 9/27/2025 at 11:35 AM, msbsurfi said: send me a stripe link to increase 2 GB (10 USD) since PayPal is not available in my country. Here you go https://buy.stripe.com/14AfZj3VA8ov6Nj6Oxco00e Quote
Krydos Posted 1 hour ago Posted 1 hour ago 15 hours ago, msbsurfi said: Can you please check trash and temporary files to delete. Most of your space is being used by /home/hhfn.helioho.st/panel/Documentation/ which uses 1.2 GB. Not sure how critical that directory is though. Quote
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