HelioHost Posted February 11, 2025 Posted February 11, 2025 Username: jrcanelon75, Server: Johnny, Main domain: tanklevel.helioho.stDear People of Heliohost, I am interested in knowing how I change my plan to Morty. When I update my plan, will the database that I have there continue to work the same, will I be able to continue accessing that database in the same way? Best Regards, JOSE CANELON -- Este correo electr?nico ha sido analizado en busca de virus por el software antivirus de Avast. www.avast.com
wolstech Posted February 11, 2025 Posted February 11, 2025 You can switch to Morty here : https://heliohost.org/dashboard/move/
HelioHost Posted February 11, 2025 Author Posted February 11, 2025 Dear People I already pay at Helio Host with pay pall (10$ for 12 months), but it didn't work I want to move my account jrcanelon75@gmail.com from Johny to Morty I paid 10$ for 12 month but it didn't update my account to morty Please update my plan Best Regards JOSE CANELON De: HelioHost Support [mailto:support@heliohost.org] Enviado el: martes, 11 de febrero de 2025 9:14 Para: jrcanelon75@gmail.com Asunto: Re: [HH#351528] UPDATE MY PLAN TO MORTY You can switch to Morty here : https://heliohost.org/dashboard/move/ You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=63578 Thank you, HelioHost support https://heliohost.org/ https://helionet.org/ -- Este correo electr?nico ha sido analizado en busca de virus por el software antivirus de Avast. www.avast.com
HelioHost Posted February 11, 2025 Author Posted February 11, 2025 Hello It Doesn't work the switching my account from Jhony to Moty, I've already pay. By pay PALL. PLEASE MAKE THE SWITCH FROM JHONY TO MORTY. (10$ for 12 months), jrcanelon75@gmail.com BEST REGARDS JOSE CANELON +58.414.394.3343 De: JOSE CANELON [mailto:jrcanelon75@gmail.com] Enviado el: martes, 11 de febrero de 2025 10:40 Para: 'HelioHost Support' Asunto: RE: [HH#351528] UPDATE MY PLAN TO MORTY Dear People I already pay at Helio Host with pay pall (10$ for 12 months), but it didn't work I want to move my account jrcanelon75@gmail.com from Johny to Morty I paid 10$ for 12 month but it didn't update my account to morty Please update my plan Best Regards JOSE CANELON De: HelioHost Support [mailto:support@heliohost.org] Enviado el: martes, 11 de febrero de 2025 9:14 Para: jrcanelon75@gmail.com Asunto: Re: [HH#351528] UPDATE MY PLAN TO MORTY You can switch to Morty here : https://heliohost.org/dashboard/move/ You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=63578 Thank you, HelioHost support https://heliohost.org/ https://helionet.org/ gn=sig-email&utm_content=emailclient> Libre de virus. gn=sig-email&utm_content=emailclient> www.avast.com -- Este correo electr?nico ha sido analizado en busca de virus por el software antivirus de Avast. www.avast.com
KazVee Posted February 11, 2025 Posted February 11, 2025 Hello! I have mentioned this thread in the staff channel. Most of the volunteer staff are based in North America so it's still early morning for some of us. Our system has logged the $10 payment, so please be assured it has been seen. As more staff become available we will investigate this and update you with further details. Thank you for your patience.
KazVee Posted February 11, 2025 Posted February 11, 2025 Hello! We have begun moving your account over to Morty, and you should get an email confirmation when the move has finished. Since there is a risk of data loss when accounts are moved, I made a full backup for you before moving the account. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups Please let us know if you have any questions or if we can help with anything else.
Krydos Posted February 11, 2025 Posted February 11, 2025 The reason the account didn't move automatically is because instead of using the link to move your account that we gave you, you went to https://heliohost.org/signup/ and tried to create a second account with the same email address as your existing account. Each email address has to be unique so you can't have 2 accounts using the same email address. The correct link to move your account once again is https://heliohost.org/dashboard/move/ but you used the link https://heliohost.org/signup/ to try to create a second account. This has happened several times in the last few weeks so we plan on improving the signup page so if someone tries to create a second account it will ask them if they're trying to move their existing account. Sorry for the confusion on how to move your existing account.
HelioHost Posted February 11, 2025 Author Posted February 11, 2025 Hello Today I conect to my database mariadb with the follow conection Stringconection = "server=tanklevel.helioho.st; database=jrcanelon75_LEVEL_TANK; User Id=jrcanelon75_ESP32; Password=XXXXX;" (THIS CONECTION WAS WITH JHONNY PLAN) Now I trying to connect to my database a it say it cant't connect because CANNOT CONVERT A DBNull OBJECT INTO OTHER TYPES Why it doesm't wroks? JOSE CANELON De: HelioHost Support [mailto:support@heliohost.org] Enviado el: martes, 11 de febrero de 2025 15:08 Para: jrcanelon75@gmail.com Asunto: Re: [HH#351528] UPDATE MY PLAN TO MORTY The reason the account didn't move automatically is because instead of using the link to move your account that we gave you, you went to https://heliohost.org/signup/ and tried to create a second account with the same email address as your existing account. Each email address has to be unique so you can't have 2 accounts using the same email address. The correct link to move your account once again is https://heliohost.org/dashboard/move/ but you used the link https://heliohost.org/signup/ to try to create a second account. This has happened several times in the last few weeks so we plan on improving the signup page so if someone tries to create a second account it will ask them if they're trying to move their existing account. Sorry for the confusion on how to move your existing account. You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=63578 Thank you, HelioHost support https://heliohost.org/ https://helionet.org/ -- Este correo electr?nico ha sido analizado en busca de virus por el software antivirus de Avast. www.avast.com
HelioHost Posted February 12, 2025 Author Posted February 12, 2025 Im using vb.net 2012. It Works for many days. Today after switching my plan from jhnoy to morty it works for 2 hours. I don't know why is failing now. And this is the error. Yestarday I connected perfectly to the database, I didn0t change my vb.net app and now the errors indicate I have another app working with php and its continue wroks perfectly. Why I cant to connect to the database wuth my vb.net app? Best regards JOSE CANELON WHEN I TRIED TI SE MY STASTUS TICKET ITS SAY De: HelioHost Support [mailto:support@heliohost.org] Enviado el: martes, 11 de febrero de 2025 19:17 Para: jrcanelon75@gmail.com Asunto: Re: [HH#351528] UPDATE MY PLAN TO MORTY What language are you using? You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=63578 Thank you, HelioHost support https://heliohost.org/ https://helionet.org/ -- Este correo electr?nico ha sido analizado en busca de virus por el software antivirus de Avast. www.avast.com
Krydos Posted February 12, 2025 Posted February 12, 2025 Does this help? https://stackoverflow.com/a/74737612 Also, I'm guessing the reason it worked with Johnny and not with Morty is because Morty is running a much newer version of MariaDB than Johnny. Visual Basic 2012 is 12 years old so it probably connects to older databases as well. Johnny will be upgraded to the newer version of MariaDB as well eventually.
HelioHost Posted February 12, 2025 Author Posted February 12, 2025 Dear people of Helio host I?ve already solve the problema I update mysqlconector version Best Regards JRC De: HelioHost Support [mailto:support@heliohost.org] Enviado el: mi?rcoles, 12 de febrero de 2025 9:12 Para: jrcanelon75@gmail.com Asunto: Re: [HH#351528] UPDATE MY PLAN TO MORTY Does this help? https://stackoverflow.com/a/74737612 Also, I'm guessing the reason it worked with Johnny and not with Morty is because Morty is running a much newer version of MariaDB than Johnny. Visual Basic 2012 is 12 years old so it probably connects to older databases as well. Johnny will be upgraded to the newer version of MariaDB as well eventually. You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=63578 Thank you, HelioHost support https://heliohost.org/ https://helionet.org/ -- Este correo electr?nico ha sido analizado en busca de virus por el software antivirus de Avast. www.avast.com
Krydos Posted February 12, 2025 Posted February 12, 2025 Awesome! Let us know if you run into any other issues.
Recommended Posts