[HH#218324] Re: Account Created

[HelioHost]

Username: ibbuniversity, Server: Johnny, Main domain: ibbuniversity.helioho.st

I am writing to ask why my account was suspended. To my knowledge, I have
not violated any of your terms and conditions.

Please clarify the reason for this action, and let me know how to resolve
the matter.

Thank you for your assistance.

Best regards,
Eng:Ahmed Algabri

?? ??????? ?? ?????? ????, ?:?? ? HelioHost ???:

> [image: HelioHost | Community powered free hosting for everyone.]
>
> Hey Ibbuniversity,
>
> Your new HelioHost account has been successfully created!
>
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> dashboard and control panel are active, but it can take up to two hours for
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[KazVee]

Your account was suspended because our system believes you created duplicate accounts, which is against the Terms of Service. 

Is ibbuniversity the account you want to keep?

[KazVee]

Apologies, the links I sent previously will not work. You can view the Duplicate Account section of our Suspension Policy here: https://wiki.helionet.org/accounts/suspension-policy#duplicate-accounts  
You can view our Terms of Service here: https://wiki.helionet.org/hosting/terms 

[HelioHost]

I did not create two accounts

Only one account

But I sent the data to another person to make the necessary settings on it

Because he is a more understanding person than me

And you closed my account and you also closed his account

?? ????????? ?? ?????? ????, ??:?? ? HelioHost Support <
support@heliohost.org> ???:

> Apologies, the links I sent previously will not work. You can view the
> Duplicate Account section of our Suspension Policy here:
> https://wiki.helionet.org/accounts/suspension-policy#duplicate-accounts
> You can view our Terms of Service here:
> https://wiki.helionet.org/hosting/terms
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=62983
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[KazVee]

Thank you for clarifying the situation. I've unsuspended your account, please give it a few moments to reactivate.

Please make sure that you do not log into each other's accounts anymore, since the system may suspend you both again. Managing someone else's account on their behalf is considered the same as having 2 accounts, as confirmed here: https://wiki.helionet.org/accounts/suspension-policy#managing-accounts-on-behalf-of-others 

[HelioHost]

why are you doing suspended my account? i think there is a mistake

??? ????????? 26 ?????? 2024 ?? 11:34 ? ??? ????? ?? ??? ?????? ?HelioHost
Support?? :?

> Your message (Re: Account Created) has been assigned the tracking ID
> [HH#218324]. One of our volunteer community members will reply to your
> email as soon as possible.
>
> Please include the string [HH#218324] in the subject of any future email
> regarding this case. You may do that by simply replying to this message.
>
> Please be aware that our system rejects binary attachments. If you are
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> instead of attaching it to the email.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=62983
>
> Thank you,
> HelioHost Support
> https://heliohost.org/
> https://helionet.org/
>
>

[Krydos]

Like it says if you go to https://ibbuniversity.helioho.st

Your website has been disabled because it exceeded the 24 hour limit of 100 GB memory or 10,000 CPU. If you would like to have your account unsuspended please let us know by opening a support ticket on our forums, and explaining what you will do to reduce the load your website causes. If you're not sure why your website caused so much load we might be able to help you with that as well. Once your account is unsuspended you can keep an eye on the information listed in your dashboard heliohost.org/dashboard/load to make sure you don't get suspended again.

Your account used more than 100 GB of memory in one day, so it was suspended. It looks like you started a bunch of Node.js processes that never exit. Why did you do that?

[HelioHost]

I didn't know that I didn't close the processes
I was busy with other topics and forgot about the device
It won't happen again

When can I recover my account?

?? ?????? ?? ?????? ????, ??:?? ? HelioHost Support
???:

> Like it says if you go to https://ibbuniversity.helioho.st Your website
> has been disabled because it exceeded the 24 hour limit of 100 GB memory or
> 10,000 CPU. If you would like to have your account unsuspended please let
> us know by opening a support ticket on our forums, and explaining what you
> will do to reduce the load your website causes. If you're not sure why your
> website caused so much load we might be able to help you with that as well.
> Once your account is unsuspended you can keep an eye on the information
> listed in your dashboard heliohost.org/dashboard/load to make sure you
> don't get suspended again. Your account used more than 100 GB of memory in
> one day, so it was suspended. It looks like you started a bunch of Node.js
> processes that never exit. Why did you do that?
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=62983
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[Krydos]

Ok, your account has been unsuspended. Please try to keep your memory usage below 100 GB per day otherwise you will be suspended again.

If you need more than 100 GB memory per day we recommend moving your account to the Morty server which allows unlimited memory and CPU usage. You can do so at https://heliohost.org/dashboard/move/

[HelioHost]

I noticed my hosting account has been suspended, even though my usage was
only around 29 GB before I shut down my device. Could you clarify the
reason for this?

?? ?????? ?? ?????? ????, ??:?? ? HelioHost Support
???:

> Ok, your account has been unsuspended. Please try to keep your memory
> usage below 100 GB per day otherwise you will be suspended again. If you
> need more than 100 GB memory per day we recommend moving your account to
> the Morty server which allows unlimited memory and CPU usage. You can do so
> at https://heliohost.org/dashboard/move/
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=62983
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[wolstech]

Memory usage again...High server load. 100.34 GB memory.

Whatever you're running is too heavy for Johnny/Tommy. It was consistently using about ~120MB continuous with spikes that exceed 200MB of usage. To give an idea, an app can only use about 70MB continuous if it needs to run the entire 24 hours.

It looks like your app started around 1800 UTC yesterday, and ran continuously until you got suspended at 1147 UTC today.

This is your second time for a load suspension. How do you plan to fix this to keep it from happening again?

Alternately, you could move your account to Morty instead. Morty isn't free though, it has a monthly fee that varies based on your resource usage. It starts at $1/month and the price rises if you exceed the memory or CPU limits instead of us suspending you.

[HelioHost]

Thank you for your response. I would like to clarify a few points regarding
the suspension:

1. I had shut down my device before the time you mentioned the account was
suspended. Could the application still consume resources even after my
device is turned off?

2. Should I log out of my account before shutting down my device to prevent
such issues in the future?

I appreciate your clarification so I can take the necessary steps to avoid
this situation moving forward.

Thank you for your assistance.

?? ????????? ?? ?????? ????, ?:?? ? HelioHost Support
???:

> Memory usage again...High server load. 100.34 GB memory. Whatever you're
> running is too heavy for Johnny/Tommy. It was consistently using about
> ~120MB continuous with spikes that exceed 200MB of usage. To give an idea,
> an app can only use about 70MB continuous if it needs to run the entire 24
> hours. It looks like your app started around 1800 UTC yesterday, and ran
> continuously until you got suspended at 1147 UTC today. This is your second
> time for a load suspension. How do you plan to fix this to keep it from
> happening again? Alternately, you could move your account to Morty instead.
> Morty isn't free though, it has a monthly fee that varies based on your
> resource usage. It starts at $1/month and the price rises if you exceed the
> memory or CPU limits instead of us suspending you.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=62983
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[wolstech]

Neither of those actions will stop the processes that started on our server, which explains a lot...

The only way to stop a node app is to either design the app so you can somehow command it to exit when you're done with it, use Passenger through Plesk's node toolkit so the server starts and stops it on its own when it receives traffic (note that if it gets traffic continuously it won't stop and still result in suspension), or get suspended (which forcefully kills your processes). Take a look at https://wiki.helionet.org/tutorials/node.js for an example.

Do you think you can modify your app to support something like this?

If not, moving to Morty would be your best bet. On Morty you could just leave it running 24/7 assuming you're willing to pay the bill for the usage...

Let us know when you're ready to solve the problem and we'll unsuspend you.

[HelioHost]

Thank you for the clarification. I will configure my application to use
Passenger via Plesk to ensure it manages the server processes efficiently
and prevents reaching the usage limit.

I kindly request you to unsuspend my account so I can implement these
changes.

?? ????????? ? ????? ????, ?:?? ? HelioHost Support
???:

> Neither of those actions will stop the processes that started on our
> server, which explains a lot... The only way to stop a node app is to
> either design the app so you can somehow command it to exit when you're
> done with it, use Passenger through Plesk's node toolkit so the server
> starts and stops it on its own when it receives traffic (note that if it
> gets traffic continuously it won't stop and still result in suspension), or
> get suspended (which forcefully kills your processes). Take a look at
> https://wiki.helionet.org/tutorials/node.js for an example. Do you think
> you can modify your app to support something like this? If not, moving to
> Morty would be your best bet. On Morty you could just leave it running 24/7
> assuming you're willing to pay the bill for the usage... Let us know when
> you're ready to solve the problem and we'll unsuspend you.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=62983
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[HelioHost]

I understand my account was suspended due to high resource usage, and I
apologize for any inconvenience caused. I?ve reviewed the guidelines for
Passenger on Plesk and will make the necessary adjustments to ensure my
Node.js app runs efficiently and only when needed.

I kindly ask for another chance to demonstrate my commitment to responsible
resource usage. Please let me know if there?s anything else I should do.

??? ??????? 2 ????? 2025 ?? 10:09 ? ??? ????? ?? ??? ?????? ?Ahmed Aljbry??
:?

> Thank you for the clarification. I will configure my application to use
> Passenger via Plesk to ensure it manages the server processes efficiently
> and prevents reaching the usage limit.
>
> I kindly request you to unsuspend my account so I can implement these
> changes.
>
> ?? ????????? ? ????? ????, ?:?? ? HelioHost Support
> ???:
>
>> Neither of those actions will stop the processes that started on our
>> server, which explains a lot... The only way to stop a node app is to
>> either design the app so you can somehow command it to exit when you're
>> done with it, use Passenger through Plesk's node toolkit so the server
>> starts and stops it on its own when it receives traffic (note that if it
>> gets traffic continuously it won't stop and still result in suspension), or
>> get suspended (which forcefully kills your processes). Take a look at
>> https://wiki.helionet.org/tutorials/node.js for an example. Do you think
>> you can modify your app to support something like this? If not, moving to
>> Morty would be your best bet. On Morty you could just leave it running 24/7
>> assuming you're willing to pay the bill for the usage... Let us know when
>> you're ready to solve the problem and we'll unsuspend you.
>>
>> You may view the status of your ticket by visiting:
>>
>> https://helionet.org/index/index.php?showtopic=62983
>>
>> Thank you,
>> HelioHost support
>> https://heliohost.org/
>> https://helionet.org/
>>
>>