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Posted

Username: menuka00, Server: Ricky, Main domain: iammenuka.com

 

My username is "menuka00" and it is on Ricky's server. My default domain

name is menuka00.heliohost.org. Today morning, I have changed the main

domain name and tried to configure new domain name. My new domain name is "

iammenuka.com". But it doesn't work yet. Also menuka00.heliohost.org

doesn't work now. I want to know about my configurations. I tried through

Cloudflare. Are they correctly configured or not? Please check them and let

me know.

Thank you!

Posted

That domain is working for me.

 

Please note though that because you're using CloudFlare, we cannot provide support for domain-related issues.CloudFlare by design makes it impossible for us to verify whether your DNS settings are correct. If you're still experiencing issues with this domain, please remove CloudFlare and set your nameservers to ns1.heliohost.org and ns2.heliohost.org.

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Posted

Hi Menuka,

 

This domain works for me too. Try clearing your cache. Else try accessing the website from any other browser or a mobile browser.

 

Regards,

  • Like 1
Posted

I suspect he has an ISP issue with DNS. Some ISPs have caches that take days to expire for whatever reason.

 

My recommendation would be to try accessing it from a cell phone through the data plan ( WiFi turned off ). That'll eliminate his ISP as the issue. If it works, he needs to call his ISP or change the DNS servers used by his computer.

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