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jje

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Posts posted by jje

    Can get access to my account

    in Questions

    Posted

    No, no. The move shouldn't affect anything.

     

    So far, HelioHost.org and HelioNet.org are completely seperate from the other sites on HelioHost. We are planning on opening signups for Charlie as soon as it's setup.

     

    This problem was probably due to a high server load (look in my sig). Hopefully these problems will be rare when Charlie is up and running. ;)

    Shall i add one more site

    in Questions

    Posted

    You can add a sub domain or addon domain via cPanel. Below is a description of both.

     

    Sub Domain - Say you had a website (domain.com). If you added a sub domain, it would be something similar to sub.domain.com .

     

    Addon Domain - Say you had a website (domain.com). If you added an addon domain, it wod be something similar to other.com (a completely different domain).

     

    The difference between Addon and Parked domains, is that Parked domains reflect other domains, while Addon Domains are totally seperate.

     

    Hope this helps. ;)

    Requests for domain changes

    in Customer Service

    Posted

    Please post all requests for domain changes here.

     

    Before posting, please read all of the following information:

    Although we can manually change your main domain, we recommend that you add your new domain through your cPanel via Parked Domains (or Addon Domains). This means that you will keep your old domain, yet simultaneously be using your new domain without noticing. This will not change your main domain however, and you might want your old domain to be completely deleted. If this is what you want, then please post here.

     

    Before you post, please add the following nameservers to your domain via your domain registrar:

    ns1.heliohost.org

    ns2.heliohost.org

     

    If posting, remember to include

    - Your current domain

    - Your new domain

    - Your cPanel username

     

    For addon domain issues, please post in the ADDON DOMAIN ISSUES topic.

     

    Your main domain will be changed without any further confirmation. Main domain changes are manual, so please be patient.

     

    Please take a look at this topic incase your question is answered here.

    REQ Domain change

    in Customer Service

    Posted

    We can change your main domain if you like. However, we recommend that you add your new domain as a 'Parked Domain' in cPanel, as it means you get to keep your .heliohost.org domain too - plus it's completely automated.

     

    I'm not sure what you mean by 'some plugins not working' - could you please post the problem in detail?

     

    Please set the nameservers of your .co.cc domain to:

    ns1.heliohost.org

    ns2.heliohost.org

     

    Thanks

    PHP gives Internal Server Error

    in Customer Service

    Posted

    As I have no experience with Ubuntu or anything related to Ubuntu, I may not be able to help you with this one.

     

    By the error you have given related to Web Disk, I believe that you did not input a correct username and password, or didn't input a username and password at all.

    PHP gives Internal Server Error

    in Customer Service

    Posted

    FTP is a useful alternative to Web Disk. It is basically the same as WebDisk except it is less secure.

     

    I believe FTP can be setup the same way as WebDisk (from experience in Windows) - I just enter ftp://ftp.yourdomain.heliohost.org and use your cPanel username and password.

     

    However, I recommend you use an FTP client such as FileZilla. When using FileZilla, use ftp.yourdomain.heliohost.org (without the ftp://).

     

    Hopefully by using FTP you won't experience any more problems. ;)

    Why does it take too longer?

    in Questions

    Posted

    The reason is that the server has to create 100 accounts every day, which can take a while. That is the reason behind the singup limit - so the server doesn't get overloaded with accounts.

     

    There are currently 50 accounts in the queue which are currently being created.

     

    If you are experiencing problems please post your cPanel username and domain

    [Solved] Account suspended

    in Escalated Requests

    Posted

    Strange - your website is appearing as 'Suspended' even though the database is showing your account as 'Active'.

     

    I am being told that you last logged in on the 11th Feb, meaning that you couldn't have been suspended for inactivity.

     

    The renew script also isn't reporting your account to be Suspended, even though your site is showing it.

     

    This support request is being escalated to our root admin.

    forum hosting

    in Website Management and Coding

    Posted

    thanks jje

    thanks wiz, you're right. well i'll try my best.

     

    If you seriously want to do this, hire a real developer.

    Even though you could pay for a developer to make a professional site, many services that a developer offers can already be added to your site for free using a CMS (or any other softwares in Softaculous). :)

    Domain working?

    in Questions

    Posted

    Parked Domains can be used for using multiple domains with your account such as .co.cc . These are available to all users and is NOT prohibited. ;)

     

    You need to add the following nameservers in your .co.cc domain:

    ns1.heliohost.org

    ns2.heliohost.org

     

    I went to www.roxfriends.co.cc and .co.cc reported that the domain hadn't been registered. Domains on .co.cc are deleted if nameservers are not added within a couple of days and need to be registered again. ;)

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