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jje

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Posts posted by jje

    Is HelioHost usually down?

    in Customer Service

    Posted

    Our current server is called Stevie. He is handling everything at the moment except the official HelioHost site and HelioNet. :)

     

    We are currently configuring our new server called Charlie. Inside Charlie there are two partitions: Cody and Johnny. Cody handles all the configuration stuff while Johnny handles the websites itself. ;)

     

    Hope this helps! :D

     

    Moving to Customer Service, as this is related to HelioHost's services. ;)

    Heliohost account notification

    in Customer Service

    Posted

    We are currently trying to suspend and terminate as many inactive accounts as possible. This can put pressure on the server, meaning that cPanel will be likely to stop working and 500 errors will start popping up.

     

    Make sure you're logging in through the heliohost.org homepage - this is the best way to login.

     

    Hopefully these problems will discontinue when we have terminated as many accounts as we can and when we open up Charlie for signups. ;)

    [Solved] 500 error

    in Escalated Requests

    Posted

    Let me clear this up:

     

    - Charlie is not configured yet, and we haven't opened signups for it yet.

    - As Geoff said, we are trying to eliminate inactive accounts as fast as we can in preparation for our new server.

    - We currently have no intention of migrating accounts from Stevie to Charlie. This may change though.

    - The server load is available in my signature. The higher it is the more problems Stevir experiences.

    [Closed] Addon Domain Issues

    in Customer Service

    Posted

    sorry my bad english
    That's okay - I think your English is actually quite good. :)

     

    From what I gather, the domain hud41.co.cc is still using the Addon Domain you previously setup. When you go to hud41.co.cc, it is trying to access /home1/bobos/public_html/hud41.co.cc , but you deleted it, so it is showing a Not Found message. ;)

     

    The script djbob posted earlier allows me and the other admins to delete Addon Domains, which is what needs doing. The problem is that the script isn't working for me - I've brought it up with the other Admins. ;)

     

    For now, all you can do is wait. :D

    Rails app: running, but only mainpage, no subpages, images, CSS...

    in Website Management and Coding

    Posted

    I took a look at the HTML code of the output. Here's a snippet.

     

    <link href="/stylesheets/forms.css?1169334000" media="screen" rel="Stylesheet" type="text/css" />

     

    Notice that the address to the stylesheet is incorrect. It should be:

     

    <link href="/bergschmuck/stylesheets/forms.css?1169334000" media="screen" rel="Stylesheet" type="text/css" />

     

    OR

     

    <link href="stylesheets/forms.css?1169334000" media="screen" rel="Stylesheet" type="text/css" />

     

    The current stylesheet URL is http://incense.heliohost.org/stylesheets/f....css?1169334000 , which should be http://incense.heliohost.org/bergschmuck/s....css?1169334000 . See the difference?

     

    Moving to Website Management and Coding forum, as this topic has nothing to do with the hosting experience we provide but a coding mistake. ;)

     

    Hope this helped. :)

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