jje

Sorry, but it is highly likely that your account was terminated due to inactivity. Feel free to make a new one.

@djbob - Is there any ETA when this mass account suspension will be complete?

Handy tool, byron!

Could you descalate this now please?

We're currently preparing for our new server, Charlie, by purging as many inactive accounts as we can. Unfortunately, this is putting lots of pressure on the server, causing 500 Internal Server Errors.

When the purge has finished, downtime and 500 errors will be less frequent, especially when Charlie is completely up and running.

At the moment, Stevie is handling over 21,000 websites, as well as purging, creating, and setting up accounts simultaneously. Take a look at the server load in my sig.

Strange - it looks like you've done everything right.

This support request is being escalated to our root admin.

@djbob - His account is showing active in the database, yet he isn't even seeing a queued page? aynil.de.vu is his main domain.

This support request is being escalated to our root admin.

Just wait for djbob now.

I am changing host if the server is so much down

I apologise for the downtime. We're pushing for Charlie to go up, so then downtime will be much less frequent.

I haven't seen anything on HelioHost like this before - this is a very rare situation.

Read the official guidelines.

We read every post and every topic, but it is impossible for us to do this in less than a few hours after posting. We run HelioHost in our spare time, and we have many questions that we need to ask. Please be patient.

We recommend you login through the HelioHost homepage.

Only use localhost if your script is hosted on HelioHost.

For external communications, setup 'Remote SQL' in cPanel, and use 'stevie.heliohost.org'.

The server load is 40.00 at the moment - wait until it's at 20.00 or below.

What is your domain?

Are you still experiencing problems?

The server load is currently very high as Stevie is preparing stuff for our new server, Charlie.

Take a look at the server load in the top right corner of the forum or my sig. It's best when it's below 20.00 .

Your visitors will need to clear their cache ONLY IF they accessed your site while Stevie malfunctioned.

Stevie is currently hosting all 22,000 websites, and constantly purging old accounts to prepare for our new server, Charlie. This can put alot of pressure on the server, causing the server load to greatly increase. Charlie is in the process of being configured, and curently hosted just 2 websites, so the server load is always at 0.00 .

What if some of the HelioHost sites are being used as Spambots, and/or using a huge amount of server resources? Are there any limits?

Yes, websites that hog 30% of the resources or more will be suspended.

I'm seeing your site fine - please clear your browsers cache if it is still not working.

I'm seeing incidense.heliohost.org fine - please clear your cache if you still see the queued page.

Thanks, djbob!

Okay!

Thanks, Wizard.

So, you have run HelioHost Nightly, but the problem still persists. Do we need to wait for djbob?

http://www.helionet.org/index/index.php?showtopic=8429

We apologize for any inconvenience. Recent updates may have caused this error again - we're doing the best we can.

Closing

Closing...

Ran the command but it gave me two lines, so I didn't run the second line. The problem still persists - can you fix it again, Wizard/djbob?

*removed* Sorry

Weird. I'll run Wizard's script - one mo.

@djbob Second time this week?

Your welcome!

Yeah - I believe OSQ has some kind of FAQ implementation.

after it comes out of beta