jje

If this problem occurs again, why not use an alternative to FTP such as Web Disk, cPanel File Manager, or Ajaxplorer?

We recommend you login via the HelioHost homepage. Also, please do NOT use a bookmark to the file manager.

Yeah, ftp.stevie.heliohost.org is the proper one (or ftp.mydomain.heliohost.org).

I'm not sure if heliohost.org or ftp.heliohost.org works, but (if they do) they will become obsolete when Charlie is up and running.

The server load is available at the top of the page; it is best when it is below 20.00 .

Please read the Support FAQ before posting.

Glad your problem got solved.

Yes, could you post the SSH code in the Mod Discussion please?

Thanks!

Yes, your cPanel username is the same as your HelioHost username.

However, your HelioNet username is separate.

Sorry, at this moment in time we do not serve Java to our customers. However, we are planning on reenabling Java in the next few months.

Sorry for any inconvenience.

The reason FTP wasn't working is probably due to an incorrect password.

Would you like to PM me your new password (and then I'll change it) or do you want me to randomly generate one and then PM it to you?

As an alternative to MSSQL, we offer MySQL and PostgreSQL.

Yes I did Geoff. I'll forward the PM to you.

I tried to login to your FTP but I got:

421 50 users (the maximum) are already logged in, sorry

However, FTP is working fine for me?

I also tried to login to your cPanel but I couldn't login. Is the password you sent me your cPanel password or the password for an account you created through FTP Accounts from cPanel?

This support request is being escalated to our root admin.

Could you post your domain name and cPanel username (so we can take a look) please.

If you are not comfortable posting it upfront, then please feel free to PM it to me.

Well, the error is showing an incorrect password.

Have you PM'ed Geoff (or me) your password, or are you not happy to disclose this information to us?

Thanks

Sorry, I don't know any other JSP hosts other than HelioHost.

Until we get JSP back up in a few months, I'm afraid you might have to pay for premium hosting.

The files with the prefix 'vti_' and the '_private' and 'images' folder can be deleted, as they are generated by programs such as Microsoft FrontPage, and can also be generated by FTP clients.

However, we recommend you keep the cgi-bin folder, as CGI scripts rely on thos folder.

Could you try creating a new FTP Account from cPanel and then connecting to the FTP server with that username, prefixing it with FLX_ or flx_ .

For example: flx_user

For example: FLX_user

Your welcome!

I see your website fine - please clear your cache.

Okay.

Have you registered for StartSSL?

P.S. If by 'Admin CP' you mean the cPanel we provide, then there is a secure version available at stevie.heliohost.org:2083 which uses a self-signed certificate (so browsers will show warnings).

Moving to Customer Service.

JSP is currently down. We hope to get JSP up and running in the next few months.

Sorry for any inconvenience.

Yesterday the server load was above 100, so all accounts were running slow. Sorry for any inconvenience.

The server load has normalized, all services should now be working.

I believe StartSSL gives away free certificates and is trusted by most major browsers.

Unfortunately Johnny is not prepared for any more websites yet. Anyway, we have no intention of moving any accounts to Johnny (this intention could change in tje future). However, when Charlie is handling signups, Stevie will be much more stable.

Waiting on djbob

Great!

I think it should work now - let me know how it goes.