jje

Glad you aprreciate HelioHost's services.

Who knows - you could become a Support Admin someday, just by simply helping people out. It happend to me!!

We are all volenteers, and a non-profit organization. Configuring a server takes time, and Johnny is worked on whenever djbob has time.

It takes 24 hours for subdomains to become active.

I'm seeing your website fine?

Please read our Twitter and other topics before posting.

Oops - sorry. Khallows asked me for it and I gave him/her the code. Removed it from his sig.

If your domain isn't working in 24 hours then I'll escalate this.

At the moment, Stevie is handling 20,000 websites while Cody (Johnny) is handling 2 websites (HelioHost and HelioNet).

We expect that when Johnny is up and running, downtime will be less frequent.

Glad your problem got solved.

Glad your problem got solved.

We're looking into the cause of the error now.

Thanks, Wizard!

You might need to refresh your internet cache to view your site.

@Wizard - Is there an SSH command that I could run if this happens again?

We'll post any updates here. We may also post a tweet when this has been sorted

Yes - every website is experiencing technical difficulties at the moment. We apologise for any inconvenience.

We are currently experiencing technical difficulties, and we apologise for any inconvenience.

http://www.helionet.org/index/index.php?sh...view=getnewpost

This issue last occurred a few months ago - it is very rare.

We hope to get it fixed very soon.

Yeah - Stevie's malfunctioned, so most services have stopped working.

This will hopefully be fixed within 24 hours.

Yeah - Stevie's malfunctioned, meaning that nearly all services are down right now.

This will be fixed within 24 hours.

Your site is showing as Active - everything seems to be working fine.

Not sure why you wouldn't be able to login to cPanel - could you try again?

Moving to Customer Service.

I think Stevie performed an unexpected server restart, causing it to malfunction.

It should be working fine within 24 hours.

Again, sorry for any inconvenience.

Stevie has malfunctioned, and has set lots of sites as 'Queued'.

Sorry for any inconveniece - I have brought it up with the staff.

This can be caused by high server load. High server load is caused by high-use of the servers, abuse, or simply just alot of users using HelioHost.

The server load is available in my signature. The server load should be much lower when Charlie is up and running.

Have you tried using Web Disk instead?

Charlie (Cody + Johnny) is our brand new server which we hope to open signups to in the future.

However, Charlie hasn't even been configured yet, and he isn't prepared for hosting websites yet.

Hope this helps.

At the moment, we have no intention of moving websites from Stevie to Charlie. We are simply planning to open signups for Charlie.

Purging of accounts can put lots of pressure on Stevie, which can cause 500 errors. Hopefully when all the inactive sites have been terminated, Charlie will be ready to go online.

What scripts are your sub domains trying to run? Or is it just plain HTML?

It's okay.

Closing...