jje

The account 'darshan' was experiencing a weird database error, and has been fixed now. The account is currently in a working condition and the site is loading perfectly (please clear your cache if you still cannot see your site).

Also, Guests are supposed to post here. I must have made a permission error when I created this subforum. I have fixed this problem, please can you signup to HelioNet to post anything else.

Do you still need your MySQL Database backup?

Please use the delete script:

http://www.heliohost.org/home/support/scripts/delete

Yes, I think when you posted your server was experiencing a temporary downtime that lasted around 5-10 minutes.

Weird; try adding the cron job again.

(I tried to reply to the "suspended" topic, but it was locked. Hope this is an appropriate post)

Yes, you posted in the right place. I locked that topic because this subforum is replacing that topic.

This support request is being escalated to our root admin.

Did you wait 48 hours like the wiki said?

We have introduced a new subforum to the HelioNet Customer Service area. If you cannot access your own site and either Area51 for Johnny or Area52 for Stevie then please post in this topic.

If it is just your site experiencing problems, and you have cleared your cache, please create a new topic in this new subforum.

Thank you

If you are experiencing a false suspension then please post in this new subforum and follow the following instructions:

1) Name the topic 'False Suspension: hh_username'. Replace hh_username with your account's username

2) In the message field, include your

--) HelioHost username (again)

--) HelioHost main domain name

--) HelioHost account server

--) The appropriate scenario described on the first post.

Because of this subforum, this topic is now closed. Please create a new topic in this new subforum from now on.

Glad your problem got solved!

As a side note, make sure that you all have backups!!

The lower the server load the faster the server runs. It is best when it is below 20.00 .

This support request has been identified and escalated:

http://www.helionet.org/index/index.php?showtopic=9276

Looks like the script worked?

@grcosmos - Use the official Queued sticky at the top of the Customer Service forum next time

If you are not comfortable posting it on the public forums, please PM it to Geoff or myself.

I just want to make a few things clear. I believe we have mentioned this to you many times before, you're just not paying attention.

1) You are a free user, not a paid customer, therefore you have no right to complain since you are not paying anything and djbob has spent lots of money in making HelioHost a success. You are lucky that this service actually exists, because djbob doesn't have to offer free hosting and spend months to create and setup the free hosting. djbob pays a few hundred dollars every year to keep this service alive, yet he hasn't asked for anything in return.

2) HelioHost is a free host, and one of the best free hosting services on the internet. You can expect this kind of service from free hosts, and I seriously doubt you will find any free hosts that even compare to HelioHost. According to the Free Hosting website, HelioHost is the best free host with top marks (125/125), so you will not find a better free host.

3) We have constantly told you to do the same thing, which isn't hard: Wait 48 hours. I'm not sure how many more times I can say it. Wait 24 hours. Domains on every site take 24 hours to be setup, and the script needs an extra 24 hours since it has to juggle 16,000 accounts constantly and it can take a few hours to get to yours. Just be patient; it isn't that hard.

4) As cl58 said, you are exaggerating when you say that by a massive significant scale. Actually HelioHost is online for approximately 23 hours per day, calculated using percentages and general uptime.

I know in my above post I may have come across a bit rude, and I apologise for that, but I don't think you realize that you are not the only user on HelioHost, and I didn't think you realized the effort djbob is making with this organization, and that you are using a free host and have to be patient. Thank you.

Feel free to create a new account.

Your welcome!

Please spare 2 minutes to fill in our quick survey:

http://www.helionet.org/index/index.php?showtopic=8947

Your participation in this survey is greatly appreciated

Also, please spare a moment to commit to our StackExchange site:

http://area51.stackexchange.com/proposals/18110/heliohost

@media Yeah, fixed it.

@Litinuff - Cool service, never heard of cz.cc before!

Just finished this wiki article on clearing your cache:

http://wiki.heliohost.org/wiki/Clear_your_cache

By signing up with HelioHost for any service, you agree to the following:

- We will not be held responsible for loss of content, revenue, or traffic in the event of a systems failure.

- WE WILL NOT BE HELD RESPONSIBLE FOR ANY LOSSES THAT OCCUR IN ANY CONDITIONS THROUGH OR AS A RESULT OF OUR SERVICES!!!

Ok now the queued page returns

Clear your cache.

You could just use the domain tool instead to change the domain and then add the parked domain:

http://www.heliohost.org/home/support/scripts/domain

You would set your domain as 'codigoalvo.heliohost.org'

Then you would add a parked domain pointing to 'codigoalvo.com.br'

@admins - Works; tried it.

It might have been; we recommend that you login through the HelioHost homepage.

Sorry, as Geoff said, all of your data has been deleted. Feel free to create a new account.

We have stated clearly that it is the user's responsibility to keep backups of their data:

- WE WILL NOT BE HELD RESPONSIBLE FOR ANY LOSSES THAT OCCUR IN ANY CONDITIONS THROUGH OR AS A RESULT OF OUR SERVICES!!!

Sorry, I can't find that username in the system. It might have got deleted for inactivity; have you logged into cPanel in the last 30 days?

Thank you for reporting this issue. I am now going to start running the script; this process can take 15-60 minutes.

Yes, HelioHost used to have 'Helions', which were like bonus points for users. However, these points could be used to increase limitations, although we have already made bandwidth, databases, domains (etc) unlimited so there was really no point for Helions to continue.