jje

There are currently two accounts using the same domain, which is breaking the domain:

 

bhrgc (QUEUED FOR DELETION)

highroll (ACTIVE)

 

I had originally created an account on Johnny but I now have an account on Stevie and tried transferring the domain over.

You can't have two accounts with the same domain at one time. The account 'bhrgc' needed a chance to delete before you created your new account.

 

You will need to wait for bhrgc to be deleted (within 48 hours), and wait an additional 24 hours for the DNS to properagate. If the DNS hasn't properigrated by then, I will have to escalate this as it seems the domain has failed and the old records need deleted.

 

In the wiki, it clearly states that you should have waited 48 hours.

Yeah

 

You could probably null them by not following the License issues (like GPL or something like that).

Anyways, null versions are illegal, so nobody host them on HelioHost... if somebody could be bothered to do what Krydos said.

Probably a joke.

Look at this code:

/usr/local/apache/htdocs/captcha_config.php

You do not have access to that, since you are only permitted to access files within your own home directory*, like:

/home1/adamlg/public_html/captcha_config.php

 

*with some exceptions

Great news! Hopefully this isn't just a fluke...

 

We can only confirm that the issue is fixed until we hear if djbob actually did anything to solve this issue

Yes, SSH is too risky, and we would have to carry out lots of security audits (which we start but never finished) and patch up alot of disabilities. We don't want a repeat of what happened after Johnny was launched.

 

If you need to run a command, let us know.

Which commands do you want to run, and we can run it for you.

Also, username, domain, server?

Aren't nulled versions illegal?

 

- Your site will contain no illegal content.

 

Or was that a joke?

I can see an active account in the database named 'sdk'.

 

However, the domain is 'superdreamkilla'. There is no .com, .net, .heliohost.org or any ending.

Could you use the domains script to change the domain to the correct one?

Tweeted

Pinning

There was a weird database entry on your account. I have fixed the issue; your site is loading perfectly. If you still see the Suspended page please clear your cache.

 

In other words, you were 'falsely suspended'.

It looks like blacksta was deleted.

Thank you to everybody who participated in the HelioHost survey. We have received many requests, suggestions, and feedback through this survey, and we greatly appreciate it. I am proud to say that we have just hit 100 users completing the survey, therefore the survey is finished and the results are in!

 

Below are some graphs containing the results of the first few question.

 

 

 

 

 

Many of the suggestions for the service we offer were related to the stability and uptime. As you may know, we are working on fixing the problems with Stevie, and we cannot make Johnny any more stable since he runs dangerous services (ASP.NET, Java/JSP, Ruby on Rails) and we cannot disable any of these services since they are all widely used by our customers. Currently, Johnny has double the amount of accounts that on Stevie, putting extra pressure on Johnny. When Stevie has been fixed, the users on Stevie will have a massive benefit.

 

There were no significant suggestions for support, but lots of positive feedback.

 

Once again, thank you for participating in this survey.

Your welcome!

 

Please spare 2 minutes to fill in our quick survey:

http://www.helionet.org/index/index.php?showtopic=8947

Your participation in this survey is greatly appreciated

Oops, sorry. That link I just gave you was incorrect. Here is the real one.

 

http://www.heliohost.org/home/support/scripts/delete

 

Do you still need database backup??

There was a weird database entry for your account. I have fixed the issue now and your site is loading perfectly - clear your cache if you still see the Suspended page.

 

In other words, your account was 'falsely suspended' as mentioned in the sticky on this subforum.

@blacksta - Go ahead and run the delete script if you want

 

http://heliohost.org/support/scripts/delete

 

Again, do you still need a database backup? If so, could you give me your DB username, password and name before you delete your account?

Use the official forum next time.

 

And read the instructions.

Glad your problem got solved!

 

Please spare 2 minutes to fill in our quick survey:

http://www.helionet.org/index/index.php?showtopic=8947

Your participation in this survey is greatly appreciated

 

Also, please commit to our StackExchange site to help us get a better support site:

http://area51.stackexchange.com/proposals/18110/heliohost

@cl58 - oops, fixed

 

You might also want to check out the MySQL Database wiki article:

http://wiki.heliohost.org/wiki/MySQL_Databases

We do not support MSSQL, but we support a similar service named MySQL. Read up on integrating ASP.NET (mono) with MySQL.

Sometimes I worry...

This post really freaked me out while I was searching the forums.

This support request is being escalated to our root admin.

well this up/down are annoying

Sorry about that. At the moment Stevie is experiencing some problems since the Power Outage, look here. Also, Johnny will always be more unstable than Stevie has he runs dangerous services like ASP.NET, JSP/Java and Ruby on Rails.

 

about cron, i tried more times and the same result..

That's weird. Let's see what the root administrator thinks....