jje

I have suspended that account, and will let another administrator deal with the matter.

@admins - see my invisible post above with user details

Just wait for our root administrator now (djbob).

We apologise for any inconvenience caused.

Thanks

Hmm, yes. I see the cPanel Gradient, but no content. Have you changed your theme on cPanel recently?

This support request is being escalated to our root admin.

Johnny has been down longer than usual and we are looking into the cause of the issue. We apologise for any inconvenience caused. During the time that Johnny is down, all websites will be either unavailable or return a 505 Internal Server Error.

This support request has been escalated to our root administrator, and discussion and updates will be posted in this topic:

http://www.helionet.org/index/index.php?showtopic=9618

Please refrain from making new topics about inaccessible websites on Johnny, as there is nothing more the Support Admins can do, and we will just point you to the above thread.

Please use the above topic to discuss the matter.

Because of the above topic, this News topic is closed.

Thank you for your cooperation.

Updates and further information available in this topic:

http://www.helionet.org/index/index.php?showtopic=9618

More information can be found in this topic, as well as updates:

http://www.helionet.org/index/index.php?showtopic=9618

Your account is active and in a good, working condition.

The problem that you are having accessing your website is due to the fact that Johnny is currently down. We are working hard to fix the issue, and are waiting for our root administrator to deal with the problem.

http://www.helionet.org/index/index.php?showtopic=9618

This support request is being escalated to our root admin.

@djbob - His account isn't in the database, but his site is still showing suspended?

@Piotr_GRD - Ahhh, okay. I understand now.

@Flamzeron - We're just waiting for djbob now.

Yes, since I stated that the issue was solved, Johnny went down again.

Glad your problem got solved!

Please spare 2 minutes to fill in our quick survey:

http://www.helionet.org/index/index.php?showtopic=8947

Your participation in this survey is greatly appreciated

Found your account. Johnny's down right now.

This may be something else than usually. But I may be wrong, of course.

FTP and cPanel is accessible, only HTTP on port 80 is not. cPanel reports practically no server load, but memory usage is surprisingly high (especially swap) as for the server that do almost nothing.

 

 

Additionally - which for me is the main factor that it's something different this time, but I may be wrong, of course - the nameserver (located physically on the same server) has stopped to respond for DNS queries on the 64.62.211.131 IP, the one assigned to ns1 subdomain. It does respond on .132, on .133, it does respond on .134, so it works, but does not respond on .131 IP.

Not the nameserver on .131 thing, but maybe it's completely separate problem accidentally started almost at the same time, little bit after Johnny started being inaccessible.

To be honest, I really have no idea what you just said!!

Looks like it's fixed now.

Mind if you PM me your username and password so I can try?

It might be a good idea to search WordPress.org for details about hacks. Check your theme's files and htaccess file and see if any of the files seem changed or suspicious.

This support request is being escalated to our root admin.

Looks like Johnny's been offline for an unusually long period...

There is an unlimited limit on connections to MySQL; could you post the exact error you are getting and at what time they appear?

Use the status script to see when your cPanel should be activated, and also when your website should be active too:

http://www.heliohost.org/home/support/scripts/status

Yes, okay. Obviously I can't post the usernames of who's abusing the server, but if there is a signifcant problem (eg. >15.00 server load) then I will suspend them.

Hello,

Following on from what cl58tools said, feel free to create a new HelioHost account.

Please can you confirm that you wish to delete your forum account. This will NOT delete your posts however, but I can manually delete your posts if you want. Or, I could just delete your posts and leave your account active. Which would you prefer?

Yours sincerely,

Yes actually, we do have a way. The administrators are equipped with a tool that shows who is creating the most server load, meaning we can then suspend them if it is too high. I can only do this when Johnny is online though...

Inactivity does result in a suspension, but the account is deleted after a week to give room for new accounts.

Sorry, we don't have any 'returning customer' fast-track services around. Try signing up at 0:00 PST; use the When To Signup Script for more information.

Since Johnny uses dangerous services, he will be more unstable than Stevie. Unfortunately there is nothing we can do about this; sorry.