jje

Cody's average uptime is 95%.

Not sure about Stevie and Johnny though...

Since this issue is resolved and there has been no discussion for 10 days, I am closing this topic...

I found your details and fixed your account. There was a weird problem with your database entry.

Next time post in the official sticky:

http://www.helionet.org/index/index.php?showtopic=9439

If you are on Stevie, then this issue has already been identified and escalated:

http://www.helionet.org/index/index.php?showtopic=9276

If you are on Johnny, then this server is unstable because it runs dangerous services. phpBB doesn't require these dangerous services, so I would recommend moving to Stevie. More information on the wiki: http://wiki.helionet.org/wiki/Moving_your_account

No, wait for djbob.

Merging topic...

Merging topic...

Please wait for djbob now...

Stevie is not currently taking signups for an unknown reason and we apologise for any inconvenience. The support request has been escalated and will be dealt with by djbob in this thread:

http://www.helionet.org/index/index.php?showtopic=9568

The error that is occurring involves a successful signup but then is followed by an error message with, in fact, no error recorded.

We will let you know in this thread and the thread I mentioned above when this issue has been resolved. Please keep all discussion in the above thread.

Until then, all requests for signups to Stevie will fail. Johnny is not affected.

Thank you,

-HelioHost

This support request is being escalated to our root admin.

From the SiteUptime website it looks like Cody has a 95% uptime.

@Firefighter - Could you provide your details so I can investigate the email further (eg. username, domain, etc.)?

@NeoSniperkiller - I am investigating your issue now, look in your topic.

If after my investigations I discover this is a global problem, I will escalate this thread.

This is strange. I can't find any conflict in the account database...

I will try signing up for you. One moment please...

EDIT: I have signed up that account, and put it at the front of the creation queue. I will let you know how it progresses.

EDIT: Looks like it has failed again. I am now inputting a test account with my details in. I will escalate this if it fails.

Tweeted

I see your queued account in the database, looks like everything is working!

I'm turning this into a poll...

There is already an account with your IP address in the database which is assigned to your HelioNet account. The username in the database is citeoa.

Is this your account?

@Geoff - NeoSniperkiller mentioned the username above:

Dear [b]citoea[/b],

It provides stats? Uh-oh...

We disabled auto statistics as it was putting pressure on server. This may be the same, as the stats will have to update for 1500 accounts every 24 hours.

Username?

Server?

I can't find that domain in the database... could you provide the above info?

Ah okay. It's alright.

Should be fixed now. For your reference, if a topic is made invisible the first post in in a faint purple, then you can use 'Moderation Options' to make it visible.

However, we do offer ASP.NET for Johnny users. More info on the wiki:

http://wiki.helionet.org/wiki/ASP.NET

Weird. Why was this topic unapproved? Approving...

Why Is your app incompatible with the latest version of PHP? Is it because that the functions you want to use is deprecated? If so, then there are many alternatives available. Sorry for any inconvenience.

Your welcome!

Please spare 2 minutes to take our quick survey:

http://www.helionet.org/index/index.php?showtopic=8947

djbob said he would take a look in two weeks when he is at the datacenter. There is nothing else we can do at the moment.

Don't worry, we won't close this thread. We'll keep it open.

It takes 24 hours for a subdomain to become active. Meanwhile, the subdomain will show the queued page.

Yes, I can see your site fine?