yashrs
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Everything posted by yashrs
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[Solved] My Website And Account Cannot Be Reached From Yesterday
yashrs replied to codename25's topic in Escalated Requests
You are blocked by the firewall. An admin will need to unblock you. -
You were again suspended for 3 crom jobs. Please remove them as soon as you see this post. Your account has been unsuspended.
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You were suspended for having 4 cron jobs. The limit is 2 cron job executions per day. Your account has been unsuspended
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[Solved] Suspended: Remmeric
yashrs replied to seruemme1204's topic in Suspended and Queued Accounts
You were again suspended for having 3 cron jobs. Unsuspended. -
Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
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[Solved] Suspended: Leobuare
yashrs replied to leonardobuares's topic in Suspended and Queued Accounts
That account is active, and the site is also running fine. -
Reason : Krydos will have more information about this. This support request is being escalated to our root admin.
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It works for me. Try from another PC/Network and try clearing your normal cache and DNS cache.
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Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.
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Please clear your cache.
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Can you try changing localhost to '127.0.0.1' ?
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[Solved] Locked Out Of Account After Creating Ftp Account.
yashrs replied to Treyzania's topic in Escalated Requests
This support request is being escalated to our root admin. -
[Solved] Locked Out Of Account After Creating Ftp Account.
yashrs replied to Treyzania's topic in Escalated Requests
You were blocked by the firewall. -
This account has been suspended for violation of our one account per user policy which is clearly stated during the creation process of each and every account on Heliohost. A common misconception is that you need a separate account for each website that you want to host, but since Heliohost differs from most free hosts and even most paid hosting by offering unlimited addon domains, unlimited parked domains, and unlimited sub domains one can easily and conveniently host as many separate websites as they wish all from your one free hosting account. If multiple accounts were created to get around our disk space limit we strongly suggest using a free service such as dropbox to host your large images, videos, and downloads while continuing to host your website with us if you wish. If you understand that each user is only allowed to have one active account please let us know which account you would like to use and it can be unsuspended for you. Also let us know if you need backups of any of the data on the other accounts, and if there are any domains on the suspended accounts that you would like to host on your main account because we will need to remove them from the suspended account before you will be able to host them on your unsuspended account. For example: user1: unsuspend user2: backup user3: backup, idontreadrules.com user4: thoughticouldgetawaywithit.org
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[Solved] Can Not Access Account When Using Wifi
yashrs replied to fimweb2's topic in Escalated Requests
You were blocked by the firewall. An admin needs to unblock you. -
Please post the following information: Your cPanel username Your main domain The server that you are on
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[Solved] Queued: Tirasennatravel
yashrs replied to tirasennatravel's topic in Suspended and Queued Accounts
You need to point your nameservers to ns1.heliohost.org and ns2.heliohost.org -
[Solved] Suspended Overused Of Cron
yashrs replied to pyepez's topic in Suspended and Queued Accounts
5 cron jobs this time. Please remove the cron jobs as soon as possible. Your account has been unsuspended. -
[Solved] Forgot Password And Confirmation Code Does Not Work
yashrs replied to pyepez's topic in Customer Service
Okay, your password has been reset and sent to the registered email address. -
[Solved] Forgot Password And Confirmation Code Does Not Work
yashrs replied to pyepez's topic in Customer Service
I can manually reset your password and send it to the email address registered. Do you want me to do this ? -
Please post the following :- - Transaction ID. - Username on Stevie.
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First of all, you were blocked from the firewall Try logging in again after you are unblocked by an admin and if you aren't able to, we will manually reset your password and send it to your email address registered.
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Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
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That account cannot be unsuspended. Reason : If you would like more information, please let us know and we can escalate your request.
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For wordpresss, localhost as the DB_HOST would be fine. Also, have you tried changing the password of the user or deleting and recreating it in the cPanel ?