yashrs

@wolstech Thanks for checking! That is weird, those PHP files you mentioned are no longer being used anywhere(and also doesn't cause any load), so I have removed them. Any other files you could see which are causing a load spike? Those disabled domains can be removed , keeping their folders/data.

Hi team, Could you please help me locate the file which was causing the highest load so I could fix it once it is unsuspended? Thanks!

@mrj - the crypto addresses can be found here: https://www.heliohost.org/donate/

@robev, you can backup by using ssh, zip the folder and transfer the files. You can then generate a mysql (.sql file) dump using phpmyadmin, and import it to Plesk's mysql. Alternatively, you can use any wordpress extension to transfer the website as well

@david1pl you can login at https://tommy2.heliohost.org/

This was solved over Discord

The steps to access your VPN has been sent to your email

Hi - We were deleting and recreating your VPS. It is done now and the credentials have been emailed to you

Your VPS is due for renewal on 2021-11-30

The VPS has been shutdown. Thanks for using HelioHost VPS. You may need to cancel the recurring subscription from PayPal if it is still on.

Hi, We have already sent you an email with instructions on your @icloud email address, could you please check? I will send another email just in case you didn't receive the first one

Hi - I did not understand your exact issue. You should be able to login using the VPS credentials that you entered during the signup. Please describe the issue in more detail for us to understand and address it

Yup. You can opt for a wildcard certificate as well if you have many subdomains

The DNS entry has been setup => vps67.heliohost.us now points to your VPS IP. Yup it can automate Lets Encrypt certificates as well. But as you already have setup Apache and Let's Encrypt, it should be good to go! Regarding pointing another domain to your VPS, just create an A record on the domain (say abcd.com) by going to their domain control panel (like GoDaddy) to 65.19.191.150. Then you'll need to add a VirtualHost in Apache corresponding to that domain.

Hi @ballagyrm, We will add an A record to vps67.heliohost.us soon, it was a miss from my end - that's why it is not responding to ping. We usually add the A record before sending the VPS email itself. Regarding hosting, the VPS comes with only a fresh OS installed. To use, Apacha/Nginx you will have to install them manually and configure them or you can use a free control panel software like HestiaCP on your VPS.

This is done. Please check your email @yoreparo

This is in progress

@robev - It should be working now. Apache and PHP FPM services weren't working. Restarting those services fixed it. Before # v-list-sys-services NAME STATE CPU MEM UPTIME ---- ----- --- --- ------ apache2 stopped 0 0 0 php7.4-fpm stopped 0 0 0 nginx running 0 10 226 bind9 running 0 77 227 exim4 running 0 5 220 dovecot running 0 0 227 spamassassin stopped 0 0 0 mariadb running 0 385 227 vsftpd running 0 0 226 cron running 0 0 226 ssh running 0 2 226 iptables running 0 0 0 fail2ban running 0.4 137 226 After: # service apache2 start # service php7.4-fpm start # v-list-sys-services NAME STATE CPU MEM UPTIME ---- ----- --- --- ------ apache2 running 0 445 0 php7.4-fpm running 1.8 8 0 nginx running 0 10 228 bind9 running 0 77 228 exim4 running 0 5 222 dovecot running 0 0 229 spamassassin stopped 0 0 0 mariadb running 0 385 228 vsftpd running 0 0 227 cron running 0 0 227 ssh running 0 2 227 iptables running 0 0 0 fail2ban running 0.4 137 227

@robev - We are working on it, please give us some time to investigate

@yoreparo - this is done. Please check your email for the details.

@jnorden - The system didn't respond to ssh nor to ping during our initial tests. So, we reset the password first. After resetting and logging in, we tried viewing the ufw settings, and they looked fine to us. After checking again, it seems to just have started working on its own after that. We have sent the new password to you via email. Let us know if you have any other questions. Not by default. You could use Cloudflare or similar services to protect against it.

You can try zoho mail: https://www.zoho.com/mail/. I use it since years and it has worked fine for me.

Hi, Please check this topic: and this one too:

This support request is being escalated to our admins.

Hey! Could you please try this article from our Wiki? https://wiki.helionet.org/tutorials/django