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cl58

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Everything posted by cl58

  1. Suspensions for high load are all done automatically. If it happens again, just post here and I'll unsuspend you again.
  2. Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
  3. Your account was suspended for causing high MySQL load. I have unsuspended your account, but please try to limit the MySQL load you put on our servers as it slows down MySQL for not only your site, but MySQL for all of the other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
  4. All you need to do is login every thirty days. The reason suspensions happen in the middle of a month is because the counter resets each time you login. After you login, you have thirty days to login again. After that thirty days, your account shows a suspension page and there is a seven day grace period in which you can renew your account. If you cannot handle that, then please find another host.
  5. When you signed up for our service you agreed to the Terms of Service. If you did not like them, then you should not have signed up. You are more than welcome to create a new account, but please conduct yourself in an orderly manner.
  6. We use PayPal to process payments. PayPal lets you pay via credit, debit, or bank transfer. For more information, see the PayPal website.
  7. I'm sorry, but your account is not in our database. It has most likely been deleted.
  8. We have no restrictions blocking WordPress multi site.
  9. Congratulations Ice It Support!
  10. Sorry, but I cannot give you access to your account, including taking backups after your account has been suspended.. You should always keep backups yourself.
  11. You're account was suspended for running a DoS Script. I'm sorry, but I cannot unsuspend your account.
  12. Your account was suspended for causing high MySQL load. Please try to limit your MySQL usage as one user overusing it affects all users on your server. I have unsuspended your account since this was the first time.
  13. An IP address can only register one account. Our system will not allow you to register twice using the same IP. If your clients create their own accounts and use them for their own sites, it should be fine.
  14. Fixed. Thanks for letting us know.
  15. It's working fine for me. Try clearing your cache.
  16. Would you like me to manually reset your password? After looking up your account in our database. It seems as though your account was deleted for inactivity. You must log into your cPanel once a month. Feel free to create a new account.
  17. I'm sorry but you account has been deleted. If you do not log into your cPanel once every thirty days, your account is automatically deleted. You are free to sign up again and restore any backup you may have taken. I'm sorry for the inconvenience.
  18. There is no account by that username or domain in our database. It may have been deleted for inactivity.
  19. Your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache. http://wiki.helionet.org/Clear_your_cache -- Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated.
  20. Your account was suspended for sending too many emails. This is your second suspension for the same reason (please see http://www.helionet.org/index/topic/12157-solved-suspended-veightar/). I have unsuspended your account, but being suspended for the same reason again may result in a permanent suspension.
  21. Your account was suspended for causing high server load. I have unsuspended your account, but please try to keep your server load down as it slows down our severs for all users, not just you. Thanks.
  22. Your account was suspended for suspending too many emails. Please try to limit the amount of emails you send as when you send/receive too many, it slows down our servers for all users. I've unsuspended your account.
  23. After your account gets deleted, you can try to make a new account. Of course, if you continue to host a phishing site, it will just be suspended anyway.
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