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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. It's probably misconfigured somehow. Lets have Krydos take another look at this.
  2. As long as it's somewhere inside your public_html folder, you can just visit the script in your browser to trigger the script, and the output will appear on the page. I personally would recommend setting a header("Content-Type: text/plain"); at the top of the script so the browser doesn't mangle the output for testing. If it's not in public_html, you'll need to move it there, then do the above.
  3. Please remove cloudflare and see if it works. We can't troubleshoot this until cloudflare is gone anyway.
  4. Nope. The cpanel autossl is file-based only (and it's unlikely to change since cP doesn't have any say in that...it's actually Comodo with cP's name on it...). Also, the certs are good for 90 days at a time, so the file needs to be reachable pretty much constantly since the server will want to renew it at a random time somewhere within 2 weeks of expiration.
  5. The domain nz0123.ga should now be properly parked on top of nz.ziad87.tk.ziad87.heliohost.org. The content of the site was unavailable due to a forbidden error, so I was unable to verify the domain's content is working as intended. In addition, AutoSSL has been manually run on the fixed domain, but was unsuccessful due to a forced SSL redirect.
  6. That account is not archived, but rather is on the failed Johnny server. That account hasn't worked for over a month at this point. Your account's content can be downloaded from here: https://heliohost.org/backup/, then you need to sign up again when registration opens at midnight UTC. Please refer to the News forum for more information.
  7. All Johnny accounts have been deleted as a part of the rebuild process described in the message. You can download your account's data from here: https://www.heliohost.org/backup/ After that, if you want to continue hosting with us, you will need to sign up again on Ricky or Tommy when the registrations open at midnight UTC.
  8. We cannot delete accounts suspended for illegal activity because it may be needed as evidence. However, the account will expire and delete itself over time when it ages out (currntly that's about 9 months for a Ricky account).
  9. I can't find any DNS entries for this domain. Are you still getting this error?
  10. That account cannot be unsuspended (copyright infringement).
  11. Done. Note that the email address may take up to 24 hours to update on the cPanel side, or you can change it yourself here: https://ricky.heliohost.org:2083/frontend/paper_lantern/contact/index.html
  12. That was due to your forum account already having that username. I renamed it to rmurthy2 so you can reuse the username.
  13. The account yoshiask has been cleaned up. Moving this so Krydos can do the ASP.NET portion. Be aware that we do not support the latest version (I think it's 4.5 we support), and that it's Mono, not true ASP.NET, so some components are unavailable (I think MVC and .NET Core are two such components).
  14. @Luigi: The DNS may still need to be cleaned up. Deleting it in the admin tools doesn't fully remove an account belonging to a broken server. On the upside, Krydos is running a script to flush the DNS for the dead Johnny accounts, so it’ll likely get cleaned up on its own. I’ll verify this was fully cleaned up when I’m home later. I can’t use WHM from an iPhone...
  15. It can be done, he just doesn't want to do it for security reasons. It is the only complete solution though, assuming the port can't be changed to one that's already open for all IPs (like 80 or 443). Have you looked into changing the port to a common one instead?
  16. The destination IP keeps changing, which is why this keeps happening. It'd probably better if the port were opened for all IPs if the target address is dynamic or otherwise subject to change regularly. Moving so this can be looked at again.
  17. wolstech

    Hi

    You need to purchase that domain. For example, you can buy it here: https://www.namecheap.com/domains/registration/results.aspx?domain=darkness-project.es&affnetwork=nc&utm_medium=Affiliate&utm_campaign=102467 Once you buy it, you can set its name servers to ns1.heliohost.org and ns2.heliohost.org and it will work.
  18. The domain may not be available yet since dns cleanup is still ongoing, and the username definitely won't be reusable without assistance due to the forum account. We cannot transfer you since there's nothing left to transfer...
  19. wolstech

    Johnny Backups

    The server was rebuilt. You're seeing that message because we removed all the Johnny accounts from our system...rebuilding the server deleted them all (DNS cleanup is still ongoing)
  20. Do they have to send an email to a certain address, ie: unsubscribe@whatever.com or is there a link on your website where they can opt out? Do all of your emails that you send contain instructions for opting out? Do you delete their email addresses from your lists entirely if they request it, etc. etc. I agree this could use clarification, but I think he meant there is no list or unsolicited mail, and that people won't hear from him unless they emailed him first and he's replying to their email (i.e. he's just using the service as for a normal mailbox). Please post an actual email with the private information censored if needed. The reason we ask all of these questions is because -- believe it or not -- there are people out there that don't actually realize they are sending spam and they swear to us they won't, but we need to examine the emails ourselves. If you're uncomfortable posting this, feel free to PM it to me and I'll post it in the moderator section so it's not public.
  21. I unsuspended you earlier this morning when the mail counter reset (it's a 24 hour period, so it resets 24 hours from the time the first email was sent). As for the limit increase, Krydos has to do this, and he's been busy outside of this place lately. We're all volunteers, so we don't get paid for anything we do here. As a result, all of us have to deal with something known as a 'life' at times He'll be around when he's free to get the limit increase handled. Please clear your cache if you still see a suspended page. Just make sure you don't send more than 50 emails/day until Krydos responds approving the increase.
  22. Done. You should now be able to log in and your website should start working within 2 hours.
  23. The account pdfx and the domains soda.tk and pdfx.heliohost.org have been cleaned up.
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