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Shinryuu

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Posts posted by Shinryuu

  1. Your account was suspended for causing high MySQL load. I have unsuspended your account, but please try to limit the MySQL load you put on our servers as it slows down MySQL for not only your site, but MySQL for all of the other HelioHost users sharing your server.

     

    If you still see the suspended page, please clear your cache.

     

    This is your second suspension for this reason, a third may be permanent.

  2. Your account was suspended for the following reason:

     

    Malware. 4 file(s). Trojan.PHP-43 FOUND

     

    That means that there are some malware files found on your account.

     

    For your safety and to protect your website from potential further corruption the account has been suspended.

     

    To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information.

     

    If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi

     

    Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

  3. Your account was suspended for causing high MySQL load. I have unsuspended your account, but please try to limit the MySQL load you put on our servers as it slows down MySQL for not only your site, but MySQL for all of the other HelioHost users sharing your server.

     

    If you still see the suspended page, please clear your cache.

     

    This is your second suspension for this reason, a third may be permanent.

  4. To add in my side, I originally suspended and unsuspended the account to see if maybe it was stuck in half-suspension limbo, then reset the password to a 12-char pass, which failed to login seconds after the change went through, did a 22-char password which worked for a time, but eventually died on me. I went completely crazy and used a 100-char pass, which also worked for a while but did stop.

     

    I put a new 100-char password in and it was still working until about a minute ago.

     

    I'm tempted to quickly change the password again, grab a backup, scan it locally and see if i find anything with the site contents then suspend it to avoid any more weirdness with the account.

  5. Your account was suspended for the following reason:

     

    Malware. 1 file(s). PHP.Mailer-7 FOUND

     

    That means that there are some malware files found on your account.

     

    For your safety and to protect your website from potential further corruption the account has been suspended.

     

    To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information.

     

    If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi

     

    Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

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