Shinryuu

Your account was suspended for the following reason:

Malware. 1 file(s). PHP.Hide FOUND

That means that there are some malware files found on your account.

For your safety and to protect your website from potential further corruption the account has been suspended.

To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information.

If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi

Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

It's good to know how DNS works since it's how the internet, as we know it, works. We had an interesting question involving DNS usage just weeks after I joined, the user thenasked about a DNS tutorial when everything got working how he wanted it. Hope it helps.

Some hacker is gaining control over your account, enough to put malware on it. It is your account though and so your responsibility to prevent this and to fix it. Earlier when you were suspended for excess email usage your account tried to send 20,000 emails. When we unsuspended you to let you find the malware file an admin set it up so that any attempts to access the file was denied and the count was up to 150 unique IPs before so if you don't find what's giving hackers access to your account the situation will only get worse.

Your account was suspended for sending too many emails, please try to limit your email usage to 50 per day.

I have manually unsuspended your account, if you still see the account suspended page please try clearing your cache.

Your account shows as Active in the database and your domain is not showing the account suspended page so you should be able to log into cPanel. Kinda weird though. Please remember to login once a month.

Users don't have access to WHM, that's WebHost Manager, which is the administrative side of cPanel. Webmail would redirect to a cPanel-based email login page, but in your case mail is being handled by Microsoft's hotmail/outlook servers.

Give it time, it took a while to sync up. Last night I was getting alerts about stuff hours after the fact, I'm now getting email in ~a min.

We advise 1 connection per page that requires it and avoiding persistent connections.

Also, while inactivity results in a suspension page, if your account gets suspended the inactivity check won't be halted, I should have caught that and let you know but I did your unsuspension right as my class was about to start. Sorry for the inconvenience.

All dns changes take time to propagate, though that's sorta weird, my cname change instantly took effect and mail.shinryuu.net redirects to the live.com login, I want to mess with it a little more though.

As for making it a selling point we kinda do, maybe if we make walkthroughs for offloading mail on the wiki and told people where to look to get email running that way on our systems we'd be able to up the per-day limit of 50 emails a day a tiny bit. Here's the email features page on the home site though, look under the header custom mail. I was talking with an admin yesterday about making walkthroughs for services like CloudFlare which also lighten our server load, we'll let you know of any important developments with that stuff.

Your account was suspended for causing high My SQL load. Please try to limit your MySQL usage as it slows down not only your MySQL but MySQL for all users on your server.

I have manually unsuspended your account, if you still see the account suspended page please try clearing your cache.

Keep in mind our policy is three strikes and you're out, two more suspensions for this reason and your account may not be unsuspended.

Your account was suspended for sending too many emails, please try to limit your email traffic to 50 per day.

I have manually unsuspended your account, if you still see the account suspended page please try clearing your cache.

Glad your problem got solved!

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http://feedback.heliohost.org/

Your participation in this survey is greatly appreciated.

I'm unable to manually reset your password, sorry. Maybe an admin will have better luck with it.

Did you trigger brute-force protection maybe?

You should be able to see all email sent by going into the individual accounts and checking the sent folder, I'm not saying you should be nosy and check the contents of user email, but you can quickly check the sent volume that way and log out of the account.

Option B is to create a Counter file, and every time your scripts send mail open it, read the count and increment it, then save the file again.

The account minurl has been unsuspended, if you still see the account suspended page please try clearing your cache.

The others will remain suspended.

Your account was suspended for sending too many emails.

Please try to keep your email traffic to under 50 per day.

I have manually unsuspended your account if you still see the account suspended page please try clearing your cache.

Your password has been manually reset, tested and emailed to the address you registered with.

Please post the following information:

• Your cPanel username
  
• Your main domain
  
• The server that you are on
  

A combination of both probably, if you had both at priority 0 there might've been problems deciding which record to use. Anyways glad I could help, let us know if you have any other problems, I'll add the walkthrough to the wiki for future reference some time later.

mangaku.heliohost.org belongs to a user called "mangata" and that account is suspended for inactivity because the last time it logged in was January 17th, to renew your account please use http://www.heliohost.org/scripts/renew.php.

If after renewing your account you still see the account suspended page please try clearing your cache.

You were suspended for having multiple accounts, crystala and motsik.

Users are only allowed one account each, please choose an account that you'd like unsuspended, the other will remain suspended.

Sorry about earlier, you're my first case as moderator .

So I just spent about a minute doing it, and maybe 25 minutes waiting. The process was pretty simple so far, to clarify, what part are you stuck on, the domain verification or setting a custom address?

Here's what I did for the domain verification:

:via TXT

-info_given

host=> <yourdomain>

value=> v=<something> t=<gibberish>

-todo

goto: http://stevie.heliohost.org:2082/frontend/x3/zoneedit/advanced.html

choose: <yourdomain> from the drop-down menu

input: <yourdomain> in Add a Record->Name:

input: 7200 in Add a Record->TTL:

choose: TXT from Add a Record->Type:

input: v=<something> t=<gibberish> in Add a Record->TXT Data:

:via MX

-info_given

host=> <yourdomain>

value=> <gibberish>

-todo

goto: http://stevie.heliohost.org:2082/frontend/x3/mail/mx.html

choose: <yourdomain> from the drop-down menu

choose: Remote Mail Exchanger from Email Routing

input: 1 in Add New Record->Priority:

input: <gibberish> in Add New Record->Destination:

~Wait about 20-30 minutes in my case, times may vary~

My guess is he's been too busy to set it all up yet.

That's true, however DNS resolution is failing, I'm guessing it's something with godaddy? Not too sure and not too concerning at the moment.

Those are the correct IPs for our namservers, why can't you point to them with your own nameservers?

Stevie's sendmail is currently down, sorry. It just needs an admin to restart it so please be patient. In the meantime I advise you change your account's password.

EDIT: seems to be working now, let us know if you need anything else.