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Shinryuu

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Posts posted by Shinryuu

  1. You were suspended for running 4 cron jobs in a day. Cron jobs are resource intensive and limited to 2 per user per day.

     

    Since you mentioned installing through softaculous I imagine some of the scripts you installed were ones that require setting up a cron job or that set one up for themselves as part of the install. If you need to set up your own cron jobs with a high frequency use a free service like setcronjobs.com to run them.

     

    Your account has been unsusped now, if you still see the account suspended page please try clearing your cache.

  2. Your account was suspended for the following reason:

     

    Malware. 2 file(s). PHP.Symlink-1 FOUND

     

    That means that there are some malware files found on your account.

     

    For your safety and to protect your website from potential further corruption the account has been suspended.

     

    To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information.

     

    If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi

     

    Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

  3. You were suspended for causing high server load, This slows down not only your site but the sites of all users who share your server.

    You're account has now been unsuspended if you still the account suspended page please try clearing your cache.

    Honestly I've no clue what's going on with your site, but hey, it's not MySQL. I imagine some code you have running there is causing problems, so try finding and fixing it.

  4. Moderators, please try to hold the suspension!

     

    We have 0 control over that. Krydos made it so when the system automagically detects when there's too much load causing the server problems then the accounts causing high load get suspended in descending order, highest to lowest, until the server is stable again. If you're still that guy at the top of the load pyramid and two more people suddenly start causing high load, guess who's gonna be suspended.

    • Like 1
  5. Netither that account nor domain is located in our database.

     

    EDIT: Okay, so I found it. You added an extra o in your post, but the username in the title was correct.

     

    You were suspended for:

    Causing high server load. Second suspension.

     

    So please try to limit the load you put on our servers as it slows down not only your site but the sites of all users who share your server. Also keep in mind that another suspension for high load will likely be permanent.

     

    Your account has now been unsuspended, if you still see the account suspended page please try [ur=http://wiki.helionet.org/Clear_your_cache]clearing your cache[/url].

    • Like 1
  6. My guess is you or someone else has set off brute-force protection. Did you perhaps change passwords recently and use an FTP program? Your best bet is to wait a while for our brute-force system to stop harassing you. All I can tell you for sure right now is that your account isn't suspended or anything like that.

  7. You were suspend for having multiple accounts:imam, mitra, ummi, and scada.

     

    Users are limited to one account each. You can host multiple sites using one account, let us know which account you'd like unsuspended and whether you'd like a backup of the others emailed to the contact addresses.

  8. Your account was suspended for the following reason:

     

    Malware. 1 file(s). Win.Trojan.Autoit-390 FOUND

     

    That means that there are some malware files found on your account.

     

    For your safety and to protect your website from potential further corruption the account has been suspended.

     

    To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information.

     

    If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi

     

    Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

  9. Your account was suspended for the following reason:

     

    Malware. 2 file(s). PHP.C99-9 FOUND

     

    That means that there are some malware files found on your account.

     

    For your safety and to protect your website from potential further corruption the account has been suspended.

     

    To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information.

     

    If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi

     

    Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

  10. My complete backup failed, so I deleted most uncessary files, and downloaded the files I want to keep. I scanned them and found no virus (Antivir Antivirus). I didn't find any suspicious files myself. Do you know in which file the virus was detected? Judging from the name of the malware, it were probably the android files on the server. They were there for a test a long time ago (python libs for android), and have now been deleted. Is it possible to receive an e-mail when this situation occurs again?

     

    I'm not told specifically what files are infected. Seems like the scanner was alerted by an Android 2.3 rooting application if you ask me. The suspension is our way of alerting you, might seem harsh but it keeps the account inaccessible to outside threats and the like until you decide to try and find out what's wrong. So all in all the system as it is is perfectly fine. An email can go weeks before being read, or an email service can send it to the junk/spam folder and delete it before the user catches it, the account suspended page isn't so easy to miss.

  11. Your account was suspended for the following reason:

     

    Malware. 1 file(s). ANDR.Trojan.GingerBreak FOUND

     

    That means that there are some malware files found on your account.

     

    For your safety and to protect your website from potential further corruption the account has been suspended.

     

    To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information.

     

    If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi

     

    Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

  12. Does it detail anything you have right in front of you that you could give me a hint on as to where its mainly coming from? I'm sure its a script notification thing, because I absolutely am no spammer.

     

    I can't tell you that, but perhaps an admin can, for sure they can let you know how many your domain's attempted to send.

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