HelioHost

Ok thanks ! On Sun, Apr 23, 2023, 1:38 PM HelioHost Support wrote: > That domain is already set up and pointed at your VPS. You just need to > add it to Hestia for it to work. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=55745 > > Thank you, > Heliohost support > https://heliohost.org/ > https://helionet.org/ > >

Username: jindel, Server: Tommy, Main domain: spacecloud.store Hi I would like to reset my account associated with this email id. Thanks

I disabled some plugins, I will try to optimize more later. Please let me know when i can help; BR [image: Mailtrack] Sender notified by Mailtrack 22/04/23, 14:14:14 Em s?b., 22 de abr. de 2023 ?s 11:38, HelioHost Support < support@heliohost.org> escreveu: > Your memory usage over the last 24 hours is 162.89 GB and your CPU usage > is 17736 now. That's quite a bit better already. Thanks. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=55774 > > Thank you, > Heliohost support > https://heliohost.org/ > https://helionet.org/ > >

Yes sorry the first time 2 times were the original and then I thought I better change the password to something else. Thank you, I can log into HestiaCP now. Much appreciated. On Sat, Apr 22, 2023 at 8:36?AM HelioHost Support wrote: > It looks like you submitted your password three times, so I used the third > one. Go to https://vps31.heliohost.us:8083/login/ and login with the > username admin and the third password you submitted. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=55745 > > Thank you, > Heliohost support > https://heliohost.org/ > https://helionet.org/ > > -- Every man dies. Not every man really lives. William Wallace

Username: fredericobatista, Server: Tommy, Main domain: shipshop24.heliohost.us Hi sorry about that. I am configuring wordpress with woocomerce and some more plugins no more. I am not will install more plugins only will configure the service, how i can monitore the cpu and memory from my account? Thanks and sorry for this case [image: Mailtrack] Sender notified by Mailtrack 21/04/23, 19:56:35 Em sex., 21 de abr. de 2023 ?s 18:57, HelioHost Support < support@heliohost.org> escreveu: > Hey fredericobatista, > > Your account is causing quite a bit of load and is at risk of being > suspended. Here is what your load graph for the last 24 hours looks like. > > [image: image.png] > > In the last 24 hours you've used 270.05 GB of memory. We recommend keeping > that under 200 GB to avoid being suspended. You've also used 34608 units of > CPU and we recommend keeping that under 15000 to avoid being suspended. The > way our high load policy works is you're allowed to use unlimited memory > and CPU, but if the performance of the server as a whole starts to dip > below an acceptable level the highest load accounts are suspended to > restore the functionality of the server for everyone else. To give you an > idea of how much CPU you're using, your 789% more CPU than the second > highest CPU usage account. Way off the charts. Pretty much all of your load > is coming from PHP usage. Let us know if you need any help figuring out how > to reduce the load you're causing on the server. >

Thanks for the offer and sorry for the late reply! I had a bunch of programming things and a talk to give this weekend, so I wasn't able to focus on the tech stuff. Give me a few days to set things in order and then I'll reply in detail + take you up on the offer! (By the way, I started with Debian 10 but IIRC I upgraded to Debian 11 at some point, so that's fine). Thanks, Badri On Fri, 14 Apr 2023 at 02:14, HelioHost Support wrote: > Thanks for the feedback and the honesty. You are correct that there's not > a lot we can do about the DDoS. We were working closely with our ISP to > mitigate the effects as much as possible, but a large enough DDoS can > overwhelm any website in the world. Each individual user can choose to use > a service like Cloudflare that helps hide the server, but a smart enough > criminal can use MX records instead of A records to find the host. Each > individual user can choose to use a service like Zoho that helps hide the > MX records, but it's not reasonable for us to require everyone to use > Cloudflare and Zoho. Our ISP helped a ton by null routing the targeted IP > address at the perimeter to help keep the rest of our IPs online, but the > attacker kept changing targets when they got null routed so our network > would get overwhelmed again for a while until the new IP was null routed > too. Our ISP was even kind enough to move us off of the shared port and > give us a dedicated port for free so we wouldn't be reduced by the > bandwidth of their other customers as well. Regarding the hard drive > glitches, when we first started building VPS we didn't realize how much the > performance would drop as we added more and more VPS to the same raid > array. We tested the raid array quite a bit before we built the first VPS > and the speed and latency were really good, but as we kept piling them on > there the performance started to drop below an acceptable level. Then we > had the infamous VPS33 that really ruined it for everyone. He was using so > much disk I/O and CPU that everything really fell apart. That's when we > started a fundraiser to buy some higher performance hard drives to help > isolate his load from everyone else. He was paying us about $30 per month > so it's hard for us to decide whether to kick off a paying customer that > isn't violating any of our terms of service. Since we're a non-profit > powered by donations and run by volunteers we can't just order a new server > and have it delivered and installed the next day like a for profit company > could so it took us a few months to get the money and get it all installed. > Things have been going much more smoothly since then, but we're taking > everything we've learned so far and buying our next server to provide even > better shared hosting and VPS hosting. We're already to 67% of our goal so > hopefully we can get it set up soon. Another thing we can do for you is > move you to a faster server immediately if you're still having problems. We > have some free space on one of the hard drive arrays that we bought from > our last fundraiser. We don't just offer people upgrades like that without > them coming to us first though because it causes a few hours of downtime to > move a VPS between servers, and if people are happy with where their VPS is > currently there is no reason to cause unnecessary downtime. You've still > got a month of VPS time prepaid so if you want to try the faster server for > this last month and don't mind a few hours of downtime while your VPS is > moved just let me know. We can also give you a free rebuild to a newer OS > if you want. You signed up in 2020 and it looks like you're running Debian > 10. We could upgrade you to Ubuntu 22 or Debian 11 if you want to try them. > We can also rebuild you with Debian 10 again if that's what you prefer > although security support for Debian 10 ended 7 months ago so it's probably > a better idea to upgrade to a newer OS. Anyways, thanks for using our VPS > service, and thanks for recommending us to people you know. It doesn't > bother us for you to let us know if things aren't working well enough for > you. If people don't say anything we have to assume that everything is > working well. If something isn't working well enough we can try to come up > with options to make it work better. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=55655 > > Thank you, > Heliohost support > https://heliohost.org/ > https://helionet.org/ > >

I will try it thanks. On Fri, Apr 21, 2023, 2:06 AM HelioHost Support wrote: > The password was the one that the VPS was originally created with back in > 2021 probably. To set a new password go to https://heliohost.org/password/ and > submit your email address and the password you want to use. It is not an > automatic process so once you submit the new password let me know and I can > copy it over to the VPS. We like to use this password page now because the > password will never be stored or emailed in plaintext format where someone > can see it. As soon as you submit the new password it is stored securely in > the system and no one, not even me, will ever see it in plaintext. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=55745 > > Thank you, > Heliohost support > https://heliohost.org/ > https://helionet.org/ > >

Username: grommit, Server: Tommy, Main domain: coolhound.heliohost.org Hi, Have just tried renewing my account but now am having trouble logging in with my email address and password. Can you help me reset my password if possible please. Regards Grommit

VPS number: 31, VPS ID: 52 Dear Heliohost (Krydos) I would like to wipe my server vps31 and ask that you install HestiaCP please. I would like to install Moodle4.1 (or latest) on it. If you have any help files for installing Moodle 41 on Hestia please let me know. I am a server newbie. Thank you Keep up the good work. Heliohost is a great place to be. Paul -- Every man dies. Not every man really lives. William Wallace

VPS number: 76, VPS ID: 277 For some reason I'm not able to connect to this from my VPS, but it works fine from my home computer. curl 'https://repo.maven.apache.org/maven2/' Is there any way to diagnose or fix this? Not sure if it is a config issue on my end, or a blocking list, or something?

For starting over I have to wake up @ 4 am because your server allocation time is 4am in my country. ? On Thu, 13 Apr, 2023, 7:14 pm HelioHost Support, wrote: > Yes, your data (and the data of a few thousand other users) was lost > because a hacker replaced all of it with phishing content. Unfortunately > you'll need to start over. We specifically state in our service disclaimer ( > https://wiki.helionet.org/hosting/terms#disclaimer) that we are not > liable for data loss precisely because we cannot guarantee things like this > won't happen, even though we make every effort to prevent it. In this > particular case, the data loss was a direct result of cPanel revoking our > licenses. Our servers had defenses against the attack that was used but > they stopped working when they decided to revoke our licenses, and the > server was subsequently hacked a few months later. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=55234 > > Thank you, > Heliohost support > https://heliohost.org/ > https://helionet.org/ > >

Ip is listed here. http://www.usenix.org.uk/content/rbl.html Op za 15 apr 2023 om 04:28 schreef HelioHost Support : > 1 hour ago, Kairion said: standard email RFCs Google doesn't even follow > RFCs and instead have their own email requirements that are non-standard > and in some cases contradict the applicable RFC and internet practices > entirely. They also don't publish their requirements so people just have to > guess or contact a Google employee to try to figure them out. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=55656 > > Thank you, > Heliohost support > https://heliohost.org/ > https://helionet.org/ > >

Username: asterwind, Server: Johnny, Main domain: seedsandmore.helioho.st Hi Heliohost support, Thank you for your email. Please reset my password for the account and provide that information to login. Email: asterwind@outlook.com UserName: asterwind Domain: Seedsandmore.helioho.st Thanks in advance, Aster From: HelioHost Sent: Sunday, April 16, 2023 6:17 PM To: asterwind@outlook.com Subject: HelioHost Website Inactive [HelioHost | Community powered free hosting for everyone.] [https://heliohost.org/images/mail/namecheap.png] [https://heliohost.org/images/mail/calendar.png]Hey Asterwind, It's been a while since we've seen you. Are you still using your hosting account? The last time you logged in was 2023-03-19. In order to keep your website active you must log into your control panel at least once every 30 days. If you wish to continue using your hosting plan you will need to log in by clicking the link below. Next, provide your email and password in the box and click log in to access your dashboard. If you don't log in sometime in the next few days your website will be replaced with a inactive page. Our apologies for requiring you to log in to your account to continue using it. We understand that once you get your website perfected there is little reason to view your control panel anymore, but if we didn't have a way of determing which accounts were abandoned our servers would quickly become even more overloaded than they already are. We plan on releasing a new server named Morty soon where you won't have to login to keep your account active that you may be interested in. We'll make a news post when this new server is available. Login Now [https://heliohost.org/images/mail/email_footer_600x67.png] [Twitter] [Facebook] [Phone Number] [Support Forum] [Email] ? 2005-2023 Helio Networks. All rights reserved. | Unsubscribe

Still the mail got refuse by some email adresses like Gmail Maybe whitelisting is a solution https://www.dnswl.org/?page_id=4 Op vr 14 apr 2023 om 06:28 schreef HelioHost Support : > No one has ever turned DKIM back off after I enabled it for them and set > up the DNS so I wasn't aware that the key would change. Furthermore the > first 39 characters and the last 7 characters didn't change so I would have > had to compare them really closely to make sure all of the 216 characters > were correct so it makes sense that it wasn't obvious. Anyways, third try > will probably work. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=55656 > > Thank you, > Heliohost support > https://heliohost.org/ > https://helionet.org/ > >

To enable DKIM signing if you use an external DNS server, you need to configure DKIM DNS records on the DNS server yourself. To do so, use the DKIM DNS records below: - default._domainkey.thebigdickcock19.helioho.st. IN TXT "v=DKIM1; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCz9o/83SS8bjadjxuCHNxbQCByV2Cf8r8kYhWOecfwQbYVFv01R9ksh23vp2svALgRbpMHPbzyRgxiPm5hLq+A4GH0AIclFz35nHGt2seMLogDNkSAJvKtYnPnb85RpkFdlPEVCLJHKiXWYv1/zpWGIfqeo4O2oytgaHuuNOfoxwIDAQAB;" - _domainkey.thebigdickcock19.helioho.st. IN TXT "o=-" If you have domain aliases you use to send mail, add the DKIM DNS records for them as well. Use the same records as for the main domain but with the domain alias name. Op vr 14 apr 2023 om 01:17 schreef HelioHost Support : > Could you please access your Plesk panel, click on Mail > Mail Settings > > Click on thebigdickcock19.helioho.st and check if on that page the option > "Use DKIM spam protection system to sign outgoing email messages" is > checked? If it is not, please select it and click on "OK" or "Apply". After > enabling it (or if it is already enabled), click on "How to configure > external DNS" and please send us the DKIM DNS records Plesk is generating > for your subdomain so we can compare them with the current DNS records set > up on your subdomain. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=55656 > > Thank you, > Heliohost support > https://heliohost.org/ > https://helionet.org/ > >

https://www.mail-tester.com/test-u3zm0ty96 DKIM is not working and i got still the same result. i think it doesn't much matter with reel content DKIM is not properly set up on your side Please fix DKIM. Op do 13 apr 2023 om 22:59 schreef HelioHost Support : > It looks like you lost 2 points for not emailing real content. Simply > sending the single word "test" will always get flagged as spam. An actual > issue is your DKIM got turned off somehow. The DKIM box was checked > yesterday, but between yesterday and when you sent that test email it got > turned off somehow. I turned it back on again for you. You can test an > email with real content now if you want to. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=55656 > > Thank you, > Heliohost support > https://heliohost.org/ > https://helionet.org/ > >

A test result here https://www.mail-tester.com/test-2oae7p6cq Op do 13 apr 2023 om 06:56 schreef HelioHost Support : > SPF, DKIM, and DMARC have been set up for the domain > thebigdickcock19.helioho.st. We recommend sending a test email to > https://www.mail-tester.com/ to make sure everything is set up correctly. > If the score is anything less than 10/10 you can link the report to us and > we can help you fix any issues. I would also like to mention that based on > your domain name, in case you didn't read our terms of service closely > enough, we don't allow porn sites to be hosted on our servers. If you would > like to review the terms of service again they can be found at > https://wiki.helionet.org/hosting/terms > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=55656 > > Thank you, > Heliohost support > https://heliohost.org/ > https://helionet.org/ > >

Thanks for the changes and the explanation! I'm aware of the complications related to international payment, and no I'm not referring to that. I've experienced a couple of hard-drive glitches in the past and more recently the waves of DDoS attacks which were slowing down the network. I know the DDoS attacks weren't really your fault and perhaps I'm dwelling too much on the negative points, but my team was getting increasingly annoyed and, during one particularly bad bout of DDoS, when we saw a sale going on at RackNerd which supported easy Indian payments, we decided to make the switch (I think budget also played a factor). In retrospect, perhaps we should have asked you before making the move; then again, it didn't feel right to put pressure on you for something that wasn't really under your control. It wasn't an easy decision and there were many positive points on your side including the personal interactions, the sense of community, and the fact that we can just hop onto Discord to figure out an issue instead of having to jump through customer care hoops. Personally, I'm not moving away from HelioHost and will continue to support you when I can and be part of the community; it's just for this specific server for which things didn't work out and HelioHost is still my first choice of recommendation when someone asks about hosting services. Thanks for reminding me about the uptime though; it is harder to notice when things go right than when they go wrong. On Thu, 13 Apr 2023 at 09:27, HelioHost Support wrote: > It looks like you made your last 6 month payment on October 5th so 6 > months from that date is April 5th. However, looking at the payment before > that it looks like you made your October payment early. Our system doesn't > account for a previous balance so when it sees a payment it just moves the > expiration date forward 6 months from the payment date. This works fine for > automatic subscriptions which 99% of our users have, but doesn't work as > well for people like yourself who make non-recurring payments, and don't > check their email often enough to see the warning to get it figured out > prior to the VPS being powered off. Of the 500 or so VPS that we've sold > over the years only you and one other person, also from India, have ever > had a problem setting up a recurring subscription, but we do plan to > upgrade the payment system eventually so people can just make one-time > payments when needed rather than relying on PayPal to bill you > automatically as some people would probably prefer that. I'd like to point > out that our VPS service is extremely stable, suitable for public facing > websites, and we have 99.99% uptime with only maybe an hour or two of > scheduled maintenance per year. This is actually the first time anyone has > claimed that our VPS are unstable. Are you referring to your VPS being > powered off for lack of payment, or were you having some other issues prior > to this? Anyways, your VPS has been powered back on, and your expiration > date has been manually set to May 5th which is one year from the start of > your first 6 month payment. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=55655 > > Thank you, > Heliohost support > https://heliohost.org/ > https://helionet.org/ > >

I had my telegram bot hosted there I needed the source code. If the server is deleted then my work is lost. On Thu, 16 Mar, 2023, 3:44 pm HelioHost Support, wrote: > That looks to have been on the old Johnny server and was lost when the > cpanel Johnny was hacked a year ago. Because the old Johnny was hacked and > all of the accounts were turned into phishing sites, users from cpanel > Johnny did not transfer to Plesk and instead had their account and data > deleted. Please sign up again. An invite for a replacement Johnny account > has been sent to you. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=55234 > > Thank you, > Heliohost support > https://heliohost.org/ > https://helionet.org/ > >

Username: pot, Server: Tommy, Main domain: pot.heliohost.us My username is pot. I don't wanna talk about it. The site seems determined to attach my SSL certificate to the email address money@<removed>.me, an email address that I really only use for PayPal. It's a bit weird because I'm using this email address on my account now. I can't seem to fix this on my own.

Username: thebigdickcock19, Server: Johnny, Main domain: thebigdickcock19.helioho.st Can you setup a spf dkim and dmarc record for that account ? Op wo 12 apr 2023 om 04:23 schreef HelioHost : > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Thebigdickcock19, > > Your new HelioHost account has been successfully created! > > You can use the link below to login now. Please be aware that your > dashboard and control panel are active, but it can take up to two hours for > your domain to be fully functional. > > We're still in the process of converting our systems to the new control > panel so not all the features are available yet, but we hope to have > everything 100% as soon as possible. The main things that are missing is > Java/JSP, Ruby on Rails, the ability to edit DNS yourself, and the ability > to add or delete domains on your own. If you need a domain added just let > us know and we can add it for you. > > If you need help with anything or have any questions just let us know. You > can reply to this email, post on Discord, or post on our forum to get help. > Login Now > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2023 Helio Networks. All rights reserved. | Unsubscribe > >

Username: hippo, Server: Tommy, Main domain: hippo.heliohost.org Dear HelioHost team, I believe I had the VPS till 6th May (not 6th April). At least that's what the reminder I set for myself says. Could you double-check the records? We've been making manual payments because PayPal recurring payments don't work from India. I can't find any email from you stating that it ends on 6th May, but I have - an earlier email from Krydos saying "you're good to go till 2022-11-06" - a payment with transaction ID 81X39290UA608530J in October which I'm guessing should have extended it by another 6 months. If you think the mistake is still on my end, could you send me a link to pay for one month? I was planning to switch providers by May in any case, so I just need it until then. (No offense, just that I'm running a public-facing website which needs a bit more stable setup in this particular case). Thanks, Badri (and Manasa) On Tue, 11 Apr 2023 at 01:41, HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Puppy, > > Your VPS payment of $21.60 USD is 5 days overdue. Please try to make a new > payment within the next 24 hours. You can do so with the link below. > > Let us know if you face any issues or have any questions regarding this. > Renew VPS > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2023 Helio Networks. All rights reserved. | Unsubscribe > >

Username: freegameassets1, Server: Johnny, Main domain: freegameassets.helioho.st Disk space 1255.9 MB used of 1000 MB Plan name HelioHost Free My username: freegameassets1 i want to delet all files in upload folder in wp-content and the cach and backup files please i really need this to be done as quickly as possible thank you so much for ur service

Hello, Can you help me with the memory leak? Regards, Z On Fri, Apr 7, 2023, 23:39 HelioHost Support wrote: > You've got a memory leak Rebooted. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=55610 > > Thank you, > Heliohost support > https://heliohost.org/ > https://helionet.org/ > >

Username: smi93ctb1, Server: Tommy, Main domain: z.helioho.st Hi, I cant login to the vps, pls help. Thanks, Z