HelioHost

Username: N/A, Server: N/A, Main Domain: N/A Dear Heliohost Support, I hope this email finds you well. I would like to inquire about the possibility of applying for the Tommy plan, which requires an $11 donation. However, I would like to know if it's feasible to make the donation using cryptocurrency instead. The reason for this request is that the Visa card associated with my PayPal account is currently inactive and outdated. Could you please let me know if it is possible to contribute the $11 donation using crypto, and if so, kindly provide the necessary instructions for completing the payment in this manner? Thank you for your attention to this matter. I appreciate your assistance and look forward to hearing from you soon. Best regards, Zack

Username: N/A, Server: N/A, Main Domain: N/A Hello, I've been trying to log into my heliohost account with this same email address and it shows a message (shown in the image below) referring to an email to check, but I haven't received any email in days. Would it be possible to check what is going on? My username in Helionet is "luks18" Thank you

Username: yumi, Server: Johnny, Main domain: yumiverse.helioho.st I want to request the deletion of my account with username "yumi" on Johnny Server.

It's registered under victorpf. Still can't get in, so please do resent the transfermessage, so I can accomplish the transfer to Plesk. Thanx, Victor Verhoef ________________________________ Van: Victor Verhoef-Harms Verzonden: dinsdag 21 maart 2023 17:00 Aan: HelioHost Support Onderwerp: Re: [HH#629060] Transfer Heliohost-Plesk Oh yeah, sorry: victorpf ________________________________ Van: HelioHost Support Verzonden: dinsdag 21 maart 2023 15:38 Aan: victor.verhoef@hotmail.nl Onderwerp: Re: [HH#629060] Transfer Heliohost-Plesk What was your account's username? You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=55385 Thank you, Heliohost support https://heliohost.org/ https://helionet.org/

Username: N/A, Server: N/A, Main Domain: N/A Hi, I've been trying to log into my heliohost account with this same e-mail address and it shows a message (shown in the image below) referring to an e-mail to check, but I haven't received any email in days. Would it be possible to check what is going on? Thank you [image: image.png]

Username: em992u, Server: Tommy, Main domain: revealedword.helioho.st I am in need of assistance resetting my password so thaat I may use PLESK to manage my website via desktop.

Hi again! I've decided to stick on to the server for a bit. (Also, I haven't managed to move my things across yet!). I just got my friend to PayPal in the payment (she also emailed separately) so could you extend it by another 6 months? Transaction ID: 6YD90116X3711640X. Also, you can reduce the RAM from 2 to 1 because I believe the discount period for that is already over (I'll increase it again later if needed). Thanks, Badri On Fri, 21 Apr 2023 at 10:17, Hippo wrote: > Thanks for the offer and sorry for the late reply! I had a bunch of > programming things and a talk to give this weekend, so I wasn't able to > focus on the tech stuff. Give me a few days to set things in order and then > I'll reply in detail + take you up on the offer! > > (By the way, I started with Debian 10 but IIRC I upgraded to Debian 11 at > some point, so that's fine). > > Thanks, > Badri > > On Fri, 14 Apr 2023 at 02:14, HelioHost Support > wrote: > >> Thanks for the feedback and the honesty. You are correct that there's not >> a lot we can do about the DDoS. We were working closely with our ISP to >> mitigate the effects as much as possible, but a large enough DDoS can >> overwhelm any website in the world. Each individual user can choose to use >> a service like Cloudflare that helps hide the server, but a smart enough >> criminal can use MX records instead of A records to find the host. Each >> individual user can choose to use a service like Zoho that helps hide the >> MX records, but it's not reasonable for us to require everyone to use >> Cloudflare and Zoho. Our ISP helped a ton by null routing the targeted IP >> address at the perimeter to help keep the rest of our IPs online, but the >> attacker kept changing targets when they got null routed so our network >> would get overwhelmed again for a while until the new IP was null routed >> too. Our ISP was even kind enough to move us off of the shared port and >> give us a dedicated port for free so we wouldn't be reduced by the >> bandwidth of their other customers as well. Regarding the hard drive >> glitches, when we first started building VPS we didn't realize how much the >> performance would drop as we added more and more VPS to the same raid >> array. We tested the raid array quite a bit before we built the first VPS >> and the speed and latency were really good, but as we kept piling them on >> there the performance started to drop below an acceptable level. Then we >> had the infamous VPS33 that really ruined it for everyone. He was using so >> much disk I/O and CPU that everything really fell apart. That's when we >> started a fundraiser to buy some higher performance hard drives to help >> isolate his load from everyone else. He was paying us about $30 per month >> so it's hard for us to decide whether to kick off a paying customer that >> isn't violating any of our terms of service. Since we're a non-profit >> powered by donations and run by volunteers we can't just order a new server >> and have it delivered and installed the next day like a for profit company >> could so it took us a few months to get the money and get it all installed. >> Things have been going much more smoothly since then, but we're taking >> everything we've learned so far and buying our next server to provide even >> better shared hosting and VPS hosting. We're already to 67% of our goal so >> hopefully we can get it set up soon. Another thing we can do for you is >> move you to a faster server immediately if you're still having problems. We >> have some free space on one of the hard drive arrays that we bought from >> our last fundraiser. We don't just offer people upgrades like that without >> them coming to us first though because it causes a few hours of downtime to >> move a VPS between servers, and if people are happy with where their VPS is >> currently there is no reason to cause unnecessary downtime. You've still >> got a month of VPS time prepaid so if you want to try the faster server for >> this last month and don't mind a few hours of downtime while your VPS is >> moved just let me know. We can also give you a free rebuild to a newer OS >> if you want. You signed up in 2020 and it looks like you're running Debian >> 10. We could upgrade you to Ubuntu 22 or Debian 11 if you want to try them. >> We can also rebuild you with Debian 10 again if that's what you prefer >> although security support for Debian 10 ended 7 months ago so it's probably >> a better idea to upgrade to a newer OS. Anyways, thanks for using our VPS >> service, and thanks for recommending us to people you know. It doesn't >> bother us for you to let us know if things aren't working well enough for >> you. If people don't say anything we have to assume that everything is >> working well. If something isn't working well enough we can try to come up >> with options to make it work better. >> >> You may view the status of your ticket by visiting: >> >> https://helionet.org/index/index.php?showtopic=55655 >> >> Thank you, >> Heliohost support >> https://heliohost.org/ >> https://helionet.org/ >> >>

From Plesk [image: Mailtrack] Sender notified by Mailtrack 04/05/23, 10:51:52 Em qua., 3 de mai. de 2023 ?s 23:56, HelioHost Support < support@heliohost.org> escreveu: > Is there any error message or anything? Are you trying to install the > software through Plesk or are you uploading the files and installing them > according to their install instructions? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=55774 > > Thank you, > Heliohost support > https://heliohost.org/ > https://helionet.org/ > >

Username: hunterradio, Server: Johnny, Main domain: hunterradio.heliohost.us I was wondering if someone could send me a password reset. Thank you.

I cant install osCommerce v2.3.4 , Prestashop v1.7.8.8 , magento v2.1.0 can you verify please? [image: image.png] [image: Mailtrack] Sender notified by Mailtrack 28/04/23, 18:07:38 Em sex., 28 de abr. de 2023 ?s 11:40, Frederico Batista < fredericobatista@gmail.com> escreveu: > I deleted the wordpress, i not will use a woocommerce > > > > [image: Mailtrack] > Sender > notified by > Mailtrack > 28/04/23, > 11:40:08 > > Em sex., 28 de abr. de 2023 ?s 08:49, HelioHost Support < > support@heliohost.org> escreveu: > >> I've added "deny from all" to your .htaccess to prevent WP from running >> and unsuspended you. It can take up to 2 hours for your domains to work >> again, but since I added that deny from all, you'll likely see a forbidden >> error when they work again. For what it's worth, Woocommerce is one of the >> heaviest WP extensions in existence (with WordFence being another common >> offender). WP is a poor performer on its own, and when extensions like >> these are used, the site tends to become so bloated that it cannot run well >> without getting users suspended here. >> >> You may view the status of your ticket by visiting: >> >> https://helionet.org/index/index.php?showtopic=55774 >> >> Thank you, >> Heliohost support >> https://heliohost.org/ >> https://helionet.org/ >> >>

Thank you for being patient. I made a simple solution complicated. Again, sorry for that. Stan - WA2UET In Ghent NY From: HelioHost Support Sent: Tuesday, May 02, 2023 11:35 AM To: wa2uet@gmail.com Subject: Re: [HH#690317] payment Yep, everything is good now. I've linked your new subscription to your VPS. I also canceled your old subscription in case it starts trying to bill you again. You may have gotten an email from PayPal saying it was canceled. That is the old broken subscription. The new one you set up this morning is still active. Thanks for getting this fixed. You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=55863 Thank you, Heliohost support https://heliohost.org/ https://helionet.org/

Just checked my debit account and the $4 has been paid. Sorry about this mess. All good now, I hope. Stan - WA2UET In Ghent NY From: HelioHost Support Sent: Monday, May 01, 2023 10:30 PM To: wa2uet@gmail.com Subject: Re: [HH#690317] payment I already sent you a link on your other email thread, but here is the same link again if you see this first https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick &hosted_button_id=WBBVMFNPL2MUA You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=55863 Thank you, Heliohost support https://heliohost.org/ https://helionet.org/

Guess I missed it somehow. I think you have been paid now. I could not verify it on your site because I still cannot open your site. Hopefully it is working. Thanks, Stan - WA2UET In Ghent NY From: HelioHost Support Sent: Monday, May 01, 2023 10:30 PM To: wa2uet@gmail.com Subject: Re: [HH#690317] payment I already sent you a link on your other email thread, but here is the same link again if you see this first https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick &hosted_button_id=WBBVMFNPL2MUA You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=55863 Thank you, Heliohost support https://heliohost.org/ https://helionet.org/

Username: smi93ctb1, Server: Tommy, Main domain: z.helioho.st Hi, I cant access my vps. Thanks, Zane

Username: N/A, Server: N/A, Main Domain: N/A Good day, I wanted to ask if you had any plans for free hosting of a Java Spring Boot app Thanks. -- *Faithful Olaleru* *Backend Developer* *faithfulolaleru.com *

VPS number: 45, VPS ID: 231 Just got a notice from PayPal that the auto payment did not go through. Please send me a link to your site where I can pay you directly. Meantime I will continue to get PayPal squared away. Thanks, Stan - WA2UET In Ghent NY

Username: tstamp, Server: Tommy, Main domain: stamphaus.heliohost.org Hi all, I seem to have forgotten my new password (and didn?t update my pswrdmanager apparently) after the last change ?. Sorry. Could you please send me a reset-link? My account is tstamp and is located at Tommy2. Thanks/Best regards, Richard.

Hibi received this message when clicked on the link You do not have permission to view this topic. Em s?b., 29 de abr. de 2023 23:08, HelioHost Support escreveu: > Please check your email and click the link to recreate a fresh account. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=55856 > > Thank you, > Heliohost support > https://heliohost.org/ > https://helionet.org/ > >

Username: fredericobatista, Server: Tommy, Main domain: shipshop24.heliohost.us Hi ! Please wipe my account email is fredericobatista@gmail username fredericobatista Many thannks [image: Mailtrack] Sender notified by Mailtrack 29/04/23, 18:53:22

Ah yes, it was in my spam folder! Thank you! On Thu, Apr 27, 2023 at 1:30?AM HelioHost Support wrote: > Did you check your promotions tab, and your spam box? Also the invitation > email comes from no-reply@heliohost.org not support@heliohost.org if it > helps you locate it. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=55829 > > Thank you, > Heliohost support > https://heliohost.org/ > https://helionet.org/ > >

Everything is correct now. thank you El vie, 28 abr 2023 a las 2:13, HelioHost Support () escribi?: > Another password reset link has been sent to you. Try to use it before it > expires this time. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=55845 > > Thank you, > Heliohost support > https://heliohost.org/ > https://helionet.org/ > >

I deleted the wordpress, i not will use a woocommerce [image: Mailtrack] Sender notified by Mailtrack 28/04/23, 11:40:08 Em sex., 28 de abr. de 2023 ?s 08:49, HelioHost Support < support@heliohost.org> escreveu: > I've added "deny from all" to your .htaccess to prevent WP from running > and unsuspended you. It can take up to 2 hours for your domains to work > again, but since I added that deny from all, you'll likely see a forbidden > error when they work again. For what it's worth, Woocommerce is one of the > heaviest WP extensions in existence (with WordFence being another common > offender). WP is a poor performer on its own, and when extensions like > these are used, the site tends to become so bloated that it cannot run well > without getting users suspended here. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=55774 > > Thank you, > Heliohost support > https://heliohost.org/ > https://helionet.org/ > >

I just checked PayPal account. They have NOT changed the email address. So use what ever you have been using. I have changed the "Preferred" debit card to one that will work. I think you said that PayPay is going to charge me again on Monday. I will pay attention. Sorry about the confusion. It has been a real pain trying to get the lost card issue fixed. Stan - WA2UET In Ghent NY From: HelioHost Support Sent: Thursday, April 27, 2023 6:23 PM To: wa2uet@gmail.com Subject: Re: [HH#158761] RE: HelioHost VPS Late Payment Sometimes PayPal gives us a "collect overdue payment" button, but that isn't there on your subscription yet. According to PayPal they are going to try to bill you again on Monday automatically. We'll see if it goes through then. Your VPS won't be shutdown, and if the payment fails again on Monday we'll contact you. As long as you have the new card attached to your PayPal account it should work though. You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=55844 Thank you, Heliohost support https://heliohost.org/ https://helionet.org/

sorry see your message now because as timezone. Can you unblock the website? i will delete the website [image: Mailtrack] Sender notified by Mailtrack 28/04/23, 07:43:19 Em qui., 27 de abr. de 2023 ?s 20:56, HelioHost Support < support@heliohost.org> escreveu: > VPS can have whatever control panel you want to install. Hestia is a > popular free option. Our moderator named Kairion has used the free control > panel KeyHelp a lot and he recommends that one. Plesk is not free and would > be an additional $13.50 on top of the price of the VPS. By the way, you're > at 70411 CPU now, about 12 times as much CPU as the second highest load > account. I would probably just delete your website at this point if you > want your account to not be suspended. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=55774 > > Thank you, > Heliohost support > https://heliohost.org/ > https://helionet.org/ > >

Hello again I tried to use the link but it gives me this error "Error: Please request a new secret code" Sorry for the inconvenience. El jue, 27 abr 2023 a las 1:36, HelioHost Support () escribi?: > You have been sent a password reset link. Please make sure you only choose > ASCII characters such as the English alphabet, numbers, and symbols. > Letters with accents and letters from other languages will be accepted, but > then you won't be able to log in even though you're using the correct > password. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=55845 > > Thank you, > Heliohost support > https://heliohost.org/ > https://helionet.org/ > >