Byron

This support request is being escalated to our root admin.

Escalatng... Please post your username and domain name.

I can't help ypou unless you post your domain name and username.

Moving to Questions.

Try installing when the server load is at 4 or under. You can check the server load here and it will provide you with a link to Fantastico when it is ok. http://byrondallas.heliohost.org/server_load.php If you still get that error after waiting on the server load, post back and I'll escalate this to djbob.

Escalating concerning the Awstats not updating.

Try later today or tomorrow.

OK I've escalated your request to djbob and he should get to it soon.

This support request is being escalated to our root admin.

Sometimes it's server overload but for Sat. and Sun. this was the problem quoted from djbob.

Your site is still in the queue. Give it another day or two to come up. We've had a backlog of new accounts and we've shut down new sigups until Wed. to give the system time to catch up.

It looks like your site got completely deleted this time. You really shouldn't wait until you get a notice before you login. Feel free to create a new account if you want, but signups won't start again until Wed.

Start a new topic in Customer Service and title it "Request for dedicated IP". Include your domain name and username in the post. Then one of the admins. will escalate it to djbob.

Did djbob grant you a dedicated ip for your site? We don't allow access to the whm. Everything is done from the cpanel.

This issue should be resolved now and there's only one cPanel but several ways to access it.

@ssforum: I'm seeing your site ok now.

Yeah you might want too. We've had several complaints in the last few days.

This support request is being escalated to our root admin.

This support request is being escalated to our root admin.

It was doing the same thing wth me but after trying a couple of times it came up.

Escalating... Note to djbob: Both these domains were registered on the 25th and both are still in the queue. rem.heliohost.org musiconix.heliohost.org

More than likely this is the server being overladed. We are working to correct this.

This support request is being escalated to our root admin. Note to djbob: It's been REALLY bad today.

Have you created your email account at your cPanel yet?

Are you sure that cron isn't executing your script? Some email providers block mail from heliohost, so that maybe your problem. And yes that is the correct syntax if your script in inside the home/user/ directory. The correct syntax should look like this for your public_html directory: php /home/myusername/public_html/myfolder/myscript.php