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Everything posted by Byron
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[Solved] 503 Service Temporarily Unavailable On My Newly Created Website
Byron replied to abhihan's topic in Customer Service
Please clear your cache. -
http://wiki.helionet.org/MySQL_Databases
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Don't you mean this is your main domain? grush.heliohost.org Should be working now. Clear your cache if you still see the suspended page.
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Ask Cloudserver to point the NS to our nameservers.
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Your account was suspended for inactivity. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew/ If you are still seeing the Account Queued page after renewing your account, please clear your cache http://wiki.helionet.org/Clear_your_cache
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Okay I've unsuspended your account. I'll go ahead and reset your password and email it to the email address you registered with. Make sure to change it with a strong password once you log into your cpanel. You need to be aware that anything that happens on your site is your responsibility, so if you have any web applications that might be vulnerable, you need to delete them and start over again. It's also your responsiblity to delete any files the hacker may have left on your site. Make sure to go over your site with a fine tooth comb.
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Point your domain to our nameservers: ns1.heliohost.org ns2.heliohost.org
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Okay I've changed your domain name and it should be working within 24 hours.
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This support request is being escalated to our root admin. The admin. who suspended your account only left the message: Compromised. So until I hear from him, I'll have to leave it as suspended.
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Is this the domain you tried to change? shali.heliohost.org
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Your site was suspended for causing high MySQL load.
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Make sure you've deleted the root .htaccess file and if you have an index file (index.php or index.html) try renaming it and see what happens.
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Your account was suspended for causing high server load. Keep the load down or you'll be suspended for good. Okay I've unsuspended your account.
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Your account was suspended for causing high server load. Keep the load down or you'll be suspended for good. Okay I've unsuspeneded your account.
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Your site had become inactive because you failed to login to your cpanel every 30 days. I went ahead and reactivated it for you. Make sure to login to your cpanel at least once every 30 days.
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Your account was suspended for high server load. The problem file was: jproxy Keep the server load down or you'll be suspended for good. Okay I've unsuspended ypur account.
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This was the file name: http://www.pelder.heliohost.org//wp-includes/js/jquery/nabisco/index.htm Email addresses: arablogs100th@hotmail.com arablogs.100th@gmail.com
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We also have evidence of a file on your site used to phish usernames and passwords and email them to your gmail and hotmail accounts.
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This support request is being escalated to our root admin.
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Your account was suspended for high server load. The cause was this file: home/bytronic/etc/cg.sh Okay I've unsuspended your account.
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[Solved] Cannot Login To Cpanel - 1 Aug '12 14:45 Pdt
Byron replied to djzebbie's topic in Customer Service
At the time of this post, I was able to login without any problems. Try this url to login: http://stevie.heliohost.org:2082/frontend/x3/index.phpcp -
Your account was suspended because of phishing.
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If you've missed a complete month of login, then your account and any files connected with it are completely erased.