Byron

Sorry but there's no way that you can kill the processes yourself that I'm aware of.

If it's not up in the next 24 hours, post back.

Give me a minute and I'll see what i can do.

Ok all three of these have been installed system wide: CGI::Carp Net::Twitter Facebook::Graph CGI::Session - was already installed.

You had too many php processes running. I killed all processes and your back up at the time of this post.

Please post the following information: Your cPanel username Your main domain The server that you are on

Your welcome. Marking as Solved.

Give it at least 24 hours and will see if what i did fixes it. Nevermind, I see it working again now.

Please post the exact modules you need installed.

You were suspended for filling 44% of the /tmp partition. I'm sure Krydos knows what this is about in case your not sure why it's happening. I'll escalate this to him and I've went ahead an unsuspended your account.

All I can say is that it's in the works. The owner is aware of the problem and he said it was on his list of things to do.

We're waiting on the owner to renew the license. Shouldn't be much longer.

Should be fixed now. Edit: We're still working on it.

Ok great!

I'm not seeing a dns entry for it. It may have gotten deleted by accident. Krydos said something about cleaning up a bunch of dead dns zones. Can you delete the addon domain at your cpanel and then re-create it?

Username: Domain name: Server:

Looks like it's been taken care of by another admin. If you still see the suspended page, clear your cache.

No need to scan your site unless you just want too. This is the offending file: /home/kymercer/public_html/ha.pl

Your account was suspended for the following reason: /home/kymercer/public_html/ha.pl - Malware. 1 file(s). Trojan.IRCBot-1142 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

This account has been suspended for violation of our one account per user policy which is clearly stated during the creation process of each and every account on Heliohost. A common misconception is that you need a separate account for each website that you want to host, but since Heliohost differs from most free hosts and even most paid hosting by offering unlimited addon domains, unlimited parked domains, and unlimited sub domains one can easily and conveniently host as many separate websites as they wish all from your one free hosting account. If multiple accounts were created to get around our disk space limit we strongly suggest using a free service such as dropbox to host your large images, videos, and downloads while continuing to host your website with us if you wish. If you understand that each user is only allowed to have one active account please let us know which account you would like to use and it can be unsuspended for you. Also let us know if you need backups of any of the data on the other accounts, and if there are any domains on the suspended accounts that you would like to host on your main account because we will need to remove them from the suspended account before you will be able to host them on your unsuspended account. For example: user1: unsuspend user2: backup user3: backup, idontreadrules.com user4: thoughticouldgetawaywithit.org

This account has been suspended for violation of our one account per user policy which is clearly stated during the creation process of each and every account on Heliohost. A common misconception is that you need a separate account for each website that you want to host, but since Heliohost differs from most free hosts and even most paid hosting by offering unlimited addon domains, unlimited parked domains, and unlimited sub domains one can easily and conveniently host as many separate websites as they wish all from your one free hosting account. If multiple accounts were created to get around our disk space limit we strongly suggest using a free service such as dropbox to host your large images, videos, and downloads while continuing to host your website with us if you wish. If you understand that each user is only allowed to have one active account please let us know which account you would like to use and it can be unsuspended for you. Also let us know if you need backups of any of the data on the other accounts, and if there are any domains on the suspended accounts that you would like to host on your main account because we will need to remove them from the suspended account before you will be able to host them on your unsuspended account. For example: user1: unsuspend user2: backup user3: backup, idontreadrules.com user4: thoughticouldgetawaywithit.org

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

Ok try now.

It could be that somebody is using that name for a mysql user. Try another username.

Ok try now.