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Ice IT Support

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Everything posted by Ice IT Support

  1. This support request is being escalated to our root admin.
  2. Yes it is possible. There are two ways to do this: First (quick method): Change your main domain to your domain hosted with your own DNS using the script http://heliohost.org/home/support/scripts/domain Set an A record to the IP of your account (found in the Stats column on the cPanel main page, under Shared IP) Wait for propagation (~24-48 hours) and voila! ***NOTE: By changing your main domain, you lose your heliohost.org subdomain. To prevent this, use the second method. Second method: Temporarily set your domain's nameservers to ns1.heliohost.org and ns2.heliohost.org Add your domain as a parked or addon domain in cPanel Once the domain is parked or added successfully, you may change domain delegation back to your own DNS Set an A record to the IP of your account (found in the Stats column on the cPanel main page, under Shared IP) If everything goes well, your domain should be up and running. Please remember that using either method, you will receive the account queued page for the first 24-48 hours.
  3. This support request is being escalated to our root admin.
  4. I know we have the pdo_pgsql driver on Stevie, but not sure about Johnny. As I recall, I don't believe we do.
  5. What error does it give you? Could you please include a link to the page on your site?
  6. Could you please include a link to the HTML page with the manifest? Also try replacing the line towards the top echo "CACHE MANIFESTn"; With echo "CACHE MANIFEST\n";
  7. Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.
  8. Please post the code you are using to connect to your database.
  9. Unless you need ASP, Java, or Ruby on Rails, we recommend you use our Stevie server. Stevie is stable and has 99% uptime. You can move your account to Stevie by following this guide: http://wiki.helionet.org/Moving_your_account
  10. Your account was suspended for sending spam emails. Since this is against our Terms of Service (see http://wiki.helionet.org/Terms), I cannot unsuspend your account.
  11. How embarrassing! Thank you wolstech for catching that, and to whoever updated my post.
  12. Please create a new topic in Customer Service for your dedicated IP. You can check for possible malware yourself by scanning your latest backup with anti-virus software.
  13. A message has been sent to the email associated with the account.
  14. I see you are using an A record to point your domain to our server. To use an A record, that domain must be set as the main domain for your account. You can change your main domain at http://www.heliohost.org/home/support/scripts/domain Otherwise, please set your nameservers as ns1.heliohost.org and ns2.heliohost.org and add your domain as a parked or addon domain in cPanel. EDIT: Fixed link.
  15. Please clear your cache.
  16. http://wiki.helionet.org/Moving_your_account
  17. This support request is being escalated to our root admin.
  18. 1. You can use addon domains to have your .com domain display different content than that of your heliohost.org subdomain. 2. The domain change script changes the main domain of your account (currently your heliohost.org subdomain). By changing that to your .com domain, you will lose your heliohost.org subdomain. The only way to retain your heliohost.org subdomain is to leave it as your main domain. 3. Addon domains are used to display content different from your main domain and parked domains. To have a third (or more) domain display the same content as your heliohost.org subdomain and parked .com domain, simply add it as a parked domain. On HelioHost, there is no limit to the amount of parked and addon domains you may have.
  19. What happens if you run SELECT * FROM `cpuser_dbname`.`Table`; in the SQL tab, replacing cpuser with your cPanel username, dbname with the name of your database, and Table with a table in your database.
  20. Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache. The file /home1/crash607/public_html/forums/cron.php was given as a hint.
  21. Sounds like your browser is not accepting cookies. Enable cookies, clear your cache, and try again. If you still have issues try another browser. Be sure to let is know what fixed the issue or if you still can't solve the problem.
  22. co.cc shut down a few years ago. Try looking into another free domain name, such as cu.cc, uni.me, or .tk.
  23. Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
  24. Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
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