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Ice IT Support

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Everything posted by Ice IT Support

  1. Have you tried to delete them through FTP?
  2. The simplest way to do this is to create a file named index.php in your public_html folder with the following contents: <?php header("location:http://www.mirsultankhan/wp"); ?> This will redirect all traffic to mirsultankhan.com to www.mirsultankhan/wp.
  3. Our servers operate in Pacific Time. Your timezone cannot be set in cPanel. You will need to convert your time to Pacific time (for cron, for example). However, it is possible to change the timezone of your website documents (in public_html) by adding the following to a .htaccess file SetEnv TZ timezone Replacing timezone with one of these timezones nearest to your area: http://www.nusphere.com/kb/phpmanual/timezones.htm
  4. Your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache. -- Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated.
  5. This account has been suspended for violation of our one account per user policy which is clearly stated during the creation process of each and every account on Heliohost. A common misconception is that you need a separate account for each website that you want to host, but since Heliohost differs from most free hosts and even most paid hosting by offering unlimited addon domains, unlimited parked domains, and unlimited sub domains one can easily and conveniently host as many separate websites as they wish all from your one free hosting account. If multiple accounts were created to get around our disk space limit we strongly suggest using a free service such as dropbox to host your large images, videos, and downloads while continuing to host your website with us if you wish. If you understand that each user is only allowed to have one active account please let us know which account you would like to use and it can be unsuspended for you. Also let us know if you need backups of any of the data on the other accounts, and if there are any domains on the suspended accounts that you would like to host on your main account because we will need to remove them from the suspended account before you will be able to host them on your unsuspended account. For example: user1: unsuspend user2: backup user3: backup, idontreadrules.com user4: thoughticouldgetawaywithit.org
  6. Try another browser or device. Perhaps your ISP is caching pages? This is what I see: http://imgur.com/GdIFj23
  7. You may have exceeded the account's process limit. Try again later. If you are frequently uploading small changes, then I suggest testing locally before uploading to the server.
  8. Please clear your cache.
  9. No is no. That is our final answer. Don't break the rules next time.
  10. Did you set NS records to point to the host you are switching to? That is your problem.
  11. Look for an error_log file in your public_html directory. If you can't figure out what it means, post it here and we can tell you. This error is most likely caused by some recent changes you made. Try reversing those changes.
  12. You must be seeing a cached version. Clear your cache. Did you ever check with your registrar, Dynadot?
  13. This account has been suspended for violation of our one account per user policy which is clearly stated during the creation process of each and every account on Heliohost. A common misconception is that you need a separate account for each website that you want to host, but since Heliohost differs from most free hosts and even most paid hosting by offering unlimited addon domains, unlimited parked domains, and unlimited sub domains one can easily and conveniently host as many separate websites as they wish all from your one free hosting account. If multiple accounts were created to get around our disk space limit we strongly suggest using a free service such as dropbox to host your large images, videos, and downloads while continuing to host your website with us if you wish. If you understand that each user is only allowed to have one active account please let us know which account you would like to use and it can be unsuspended for you. Also let us know if you need backups of any of the data on the other accounts, and if there are any domains on the suspended accounts that you would like to host on your main account because we will need to remove them from the suspended account before you will be able to host them on your unsuspended account. For example: user1: unsuspend user2: backup user3: backup, idontreadrules.com user4: thoughticouldgetawaywithit.org
  14. I'm sorry, I cannot unsuspend your account or create backups.
  15. That doesn't work unless you have defined the function db() and it returns a query to run on the server. Try this code: <?php $dbcon = mysqli_connect("localhost","username","password"); if (!$dbcon) { die("MySQL error: " . mysqli_connect_error()); } $query = mysqli_query("SELECT * FROM `cpuser_dbname`.`Table`"); // code to process query mysqli_close($dbcon); ?> Replacing username and password with the MySQL user and password, and cpuser_dbname and Table with the respective values. IMPORTANT: A huge difference between mysql and mysqli is the query command. Commands that retrieve data from the database (such as SELECT) use the mysqli_query() function. However, commands that edit data (such as INSERT, UPDATE, ALTER, etc.) use the mysqli_real_query() command.
  16. ; <<>> DiG 9.8.1-P1 <<>> streetrp.net any ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 24668 ;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 0 ;; QUESTION SECTION: ;streetrp.net. IN ANY ;; AUTHORITY SECTION: net. 900 IN SOA a.gtld-servers.net. nstld.verisign-grs.com. 1376115793 1800 900 604800 86400 ;; Query time: 300 msec ;; SERVER: 127.0.0.1#53(127.0.0.1) ;; WHEN: Fri Aug 9 23:23:24 2013 ;; MSG SIZE rcvd: 103 This means that streetrp.net isn't hosted anywhere. As I said in my previous post, you need to configure your domain to point to your other host, whether it be NS, A, or CNAME records. To set these records, login to your domain registrar's website and use their domain control panel. Your registrar appears to be Dynadot (dynadot.com) based on this WHOIS query: http://who.is/whois/streetrp.net
  17. Please clear your cache.
  18. You'll need to contact Typo3 support for help with that issue. They would have a much better idea on how to solve the issue than we do.
  19. Most likely your new host requires NS records to be set like HelioHost does. You should be able to find the values for those records in the host's FAQ section.
  20. You will have to create the subdomain for each parked domain separately. Although parked domains display the same content, the DNS records for each domain are kept separate.
  21. Due to having higher load, Johnny accounts sometimes take a bit longer to come out of queue. Give it about another 24 hours.
  22. Hopefully this helps: http://docs.oracle.com/javase/7/docs/api/java/util/zip/GZIPOutputStream.html I'm not an expert on Java, so I can't tell you how it works or how to use it.
  23. Take a look at this post: http://www.helionet.org/index/topic/6415-gzip-compression/ and let me know if it helps.
  24. You can use this tool to determine when signups will re-open: http://byrondallas.heliohost.org/helio/sign-up.php
  25. Please post the SQL command you are using. Also, your cPanel username, main domain, and the server you are on would be useful too.
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