Sn1F3rt

That DNS entry has to be removed manually by a root admin for you.

An admin will remove them for you. In the Ricky server, just add the domains as add-ons. The nameservers for all the servers are the same.

Yeah absolutely. Softaculous Apps Installer will remain the same even if cPanel is upgraded.

Never mind. He can have two backups afterall ;-).

wolstech replied to your query. Refer here: https://www.helionet.org/index/topic/36585-backups-not-found-on-both-panther1-and-panthers-username/?do=findComment&comment=161879. Wait Luigi123. Wolstech did send him.

Yeah, but after that won't the remote configurations be done by Krydos (like cPanel installation, clustering and other stuff)?

The hard disk is gonna be installed on Eddie on 20th August after which the admins will start rebuilding Tommy. Most probably Tommy will be back by September. He's gonna be called Tommy itself. After that you can install your backup. You will retain your main domain so do not worry about that. Also don't worry about installing the backup. Even if you make some mistake it won't corrupt anything. Try doing it, if you face any problems the admins are there to help you out. Afterall we all are learning here.

Your Tommy account email will have to be manually removed by an administrator and then you can use it with your Ricky account. However, it's important that you retrieve your Tommy backup at https://www.heliohost.org/backup to avoid issues with your previous account. Once that's done, you can add your email to your present account.

Yes it can be done. You can change it yourself. Go to cPanel > Contact Information and update with the new email address. It will take sometime for the main website to recognize the change. BTW the account with your username is archived due to inactivity.

You can close the thread yourself. Go to Moderation Tools > Lock thread.

It has to be removed from the DNS cluster for you to add it as an add-on. However since it is not being removed due to a server error, it has to be fixed by Krydos. Please wait until then.

Your present Ricky account will be moved to Tommy after he's back.

@Madel: Don't worry about the loading time. I had a Grav installation on my website and it used to remain 10 hours offline in a day, reported by UptimeRobot stats. Then I've switched to an HTML/CSS theme and the loading time as well as uptime has improved. I hardly get any reports of downtime and my site loads perfectly well (Pagerank said 4.3 secs). That's pretty good stats considering the fact that I'm on Johnny.

Can't be done. An account on a crashed server cannot be moved. After backups are available restore it on your Ricky account and after Tommy's back your account can be moved back to Tommy.

Yes web hosting is completely free here. Wish you best of luck for making your website!

FYI since you requested a release of your old email address, you won't be able to download your backup from the official page. An administrator will have to manually send it to you.

Yeah you were. You're welcome!

BTW your domain has been queued. Should start working next time Apache on Ricky restarts.

Luigi123 replied to your query. Refer https://www.helionet.org/index/topic/36504-tommy-to-ricky-move/?do=findComment&comment=161594.

That's because of your previous Tommy account. You need to sign up with a different username as the previous one will be required while retrieving your backup.

Ricky too has a high uptime ( not as good as Tommy still better than Johnny). Email services are enabled on all the servers. Loading of your website is also appreciably fast on Ricky.

When backups are available, an announcement will be made in the 'News' section of the forums. Instructions will be provided on how to download your backup.

You can create a temporary account on Ricky with a different email address than the past (lest you should have problems while downloading your backup). Your domains can be cleaned up if you wish to, and you can host the same ones on your temporary account. After Tommy is back your new account will be moved to Tommy.

Oh I see!

Never knew that. Thought that was meant in good humor but it's otherwise. @Krydos: If you don't mind me asking this, why don't you like to lookup on UD?