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Kairion

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Posts posted by Kairion

    [Solved] Setup SPF and DKIM

    in Escalated Requests

    Posted

    10 hours ago, veloi said:

    Gmail also marks the same email as spam. https://www.mail-tester.com/test-dqwmhsl05

    Please note you got 9.5/10. Your -0.5 is due to a broken link in your email message (the link https://github.com/veloii/martink2707/commit/e514c4e9d474b633931f1ced0475436b9dc135e8#commitcomment-107296542 included on "view it on GitHub").

    About Gmail, as wolstech explained, it kind of have its own rules. The best way to get it outside of spam is using your email addresses and ask your receipts to unflag your emails as spam, that way Gmail will learn your emails are legitimate and eventually will stop placing them as spam.

    But if you think there is something wrong, feel free to post an email header of the message received in your Gmail spam so we can check why Gmail placed it there.

    [Solved] add domain

    in Customer Service

    Posted

    Hi @phxwolf

    Do you want to:

    1. Change your main domain to phxwolf.com (and thus remove your heliohost.us subdomain)?
    2. Have the phxwolf.com domain added as an additional domain (and thus keep your heliohost.us subdomain)?

    If you want the first option, I can do that for you. If you want the second option, I will have to escalate your request to our root admins for fulfillment.

    In both cases, you will need to either change your domain's nameservers to ns1.heliohost.org and ns2.heliohost.org or create the necessary DNS records on your current DNS hosting (Cloudflare). If you want to continue using Cloudflare, we have a tutorial on how to create the DNS records there: https://wiki.helionet.org/tutorials/external-dns-hosting/cloudflare

    Once you answer which option you want, I will fulfill it or escalate as appropriate.

    Is there a setting at my website level that allows me to make my site case insensative? Currently it is case case sensative such that indEx.html does not resolve to index.html, but I would like it to.

    in Questions

    Posted

    Hi @glennbob,

    Technically it is possible, though our root admins would have to analyze your request to enable mod_speling since it could affect the server performance.

    With that module enabled, you would have to create a .htaccess file with the following content: 

    <IfModule mod_speling.c>
	CheckSpelling On
	CheckCaseOnly On
</IfModule>

    Please let us know if you want to check if this module could be enabled so I can escalate your request to our root admins.

     

    You can also use mod_rewrite to change all your URLs to lowercase by creating a .htaccess with the following content: 

    RewriteEngine On
RewriteCond expr "tolower(%{REQUEST_URI}) =~ /(.*)/"
RewriteRule [A-Z] %1 [R=301,L]

    Examples using mod_rewrite:

    https://johnny.kairion.eu.org/rewrite/InDex.hTmL (it will automatically be changed to https://johnny.kairion.eu.org/rewrite/index.html)

    https://johnny.kairion.eu.org/rewrite/TeSt/ (it will automatically be changed to https://johnny.kairion.eu.org/rewrite/test/).

    Please note that my examples will only work with subdirectories/files under the rewrite directory, since my .htaccess file is under (inside) that directory. Also, all directories and files should have their names in lowercase, since the rewrite code expects it to be like that to change any URL to full lowercase.

     

    17 minutes ago, glennbob said:

    I think there is a reason that some web servers don't have case sensitive URLs by default (I think windows based servers do not)

    Basically, web servers running on Windows, because its file system does not support case sensitive file names.

    17 minutes ago, glennbob said:

    there is a reason that linux/unix based servers let you turn this off 

    Basically, to allow compatibility with Windows systems in special cases.

    PHP problem with setting global time of a mysql connection

    in Website Management and Coding

    Posted

    Hi @softlab,

      

    14 hours ago, softlab said:

    mysqli_query($conn, "SET GLOBAL time_zone='Europe/Rome'");

    This code is setting the time zone for the entire server, which is not allowed on shared hosting such as HelioHost like wolstech explained.

    Could you please try the following code and let us know if it works for you?: 

    mysqli_query($conn, "SET time_zone='Europe/Rome'");

    This one is used for changing the time zone in your current session only, not on the entire server and thus should work.

    [Solved] Unable to Login into My Account

    in Escalated Requests

    Posted

    37 minutes ago, sharamke said:

    What happened to tommy and why accounts was shifted to Johny.

    Hi @sharamke,

    Tommy is currently full and unavailable to free users or migrations from cPanel, thus all accounts that are being migrated right now are being set up on Johnny.

    In the future, when everything is settled down, Tommy will be available again for free accounts and accounts that were created on it before our Plesk migration will be able to request to be moved back into it.

    • Thanks 1

    [Solved] change the main domain

    in Customer Service

    Posted

    Hi @streamer,

    Currently users cannot change their main domains or add new (sub)domains to their accounts on Plesk panel.

    When someone has such need it is necessary to contact us, provide your new domain, and telling us if you want it to be your new main domain or an additional (sub)domain into your account. That way a support moderator can change your main domain or a root admin can add new (sub)domains to your account.

    So, could you please tell us which domain you want your main address to be changed to? As soon as you provide it, I can remove your current main domain and change it to the one you specify.

    [Solved] Unable to Login into My Account

    in Escalated Requests

    Posted

    Hi @sharamke,

    Probably it will be necessary that you change your password.

    I am escalating your case to our root admins so they can send you a password reset link.

    PS.: Our section "Contact HelioNet" is only for matters about your forum (HelioNet) account. Anything related to your hosting (HelioHost) account should be posted at our "Customer Service" section.

    [Solved] Could you add my domain please.

    in Customer Service

    Posted

    4 hours ago, marckeeley said:

    The first please as I've nothing on there yet so don't need to keep the .us

    As per your request, your main domain was changed to artbymarc.me.

    Please note it can take up to 2 hours for it to start to work.

    Let us know if you have any other requests, questions or face any issues.

    [Answered] Please advise

    in Questions

    Posted

    Hi @imfree,

    I am terribly sorry, but I am not sure if I understood you.

    Do you want to restore your backup, is that it?

    If that is the case, you can do so by connecting to your account's SFTP/FTP/FTPS account and upload your files backup into the httpdocs or public_html directory or login to your account at https://heliohost.org/dashboard > Plesk panel > File Manager and then upload your backup files.

    As for your databases (if you have any), you will need to recreate your database/username on MariaDB/PostgreSQL, connect into the newly created database and only them upload your database dump/backup.

    [Solved] Unsuspension

    in Escalated Requests

    Posted

    2 hours ago, yoe06 said:

    i never send email using my own domain i created an email account with my domain for me to switch to gmail

    Sure, I got it. I just wanted to clarify why your account was flagged as spam. And since one of the emails was sent through Microsoft Outlook, if you have it installed on your device and it is configured with your domain's email account, you may want to scan your own device as it can be also infected (or the person that hacked into your account just used Microsoft Outlook client on their own device).

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