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Kairion

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Posts posted by Kairion

    [Solved] "AllowOverride Options" no longer in httpd.conf for Options +ExecCGI ?

    in Escalated Requests

    Posted

    12 hours ago, milano said:

    The moment I uncomment Options +ExecCGI from .htaccess (even if it is its only line),
    I get 500 Internal Server Error,
    even for Perl (without file type extension) in cgi-bin, i.e. where it otherwise works by default.

    Log says [core:alert] /home/milano.heliohost.org/public_html/.htaccess: Options not allowed here                Apache error

    Hi @milano,

    Thanks for your feedback.

    It seems to be something related to your account, possibly a bug caused by the migration from cPanel to Plesk.

    I will escalate your case to our root admins so they can look into it.

    PS: It may be necessary to delete and recreate your account, so I strongly recommend that you make a full backup of your data. Of course, no action that could affect your data will be taken until you acknowledge and approve it first, but you can prepare in advance so that if they deem it necessary, you will have already done it.

    [Solved] Add domain

    in Escalated Requests

    Posted

    Hi @Joyhaj9,

    Do you want to keep your current subdomain (and thus having the domain ceedate.com added as an additional domain) or do you want your new domain to replace your current subdomain (and thus removing it and keeping only the ceedate.com domain)?

    As soon as you can let us know your choice we can attend you accordingly.

    [Solved] Hosting Account Deletion

    in Escalated Requests

    Posted

    On 4/11/2023 at 1:24 AM, RH9 said:

    Though, going on a tangent, is it possible for my current hosting account to be deleted and for me to restart?

    Sorry if I'm asking for too much.

    Hi @RH9,

    Right now, these are your options:

    • You can request your account to be deleted, but you would have to sign up to a new account at midnight UTC;
    • You can wait until your current account is invited to migrate to Johnny's Plesk panel server (your current ETA is April 26, 2023, you can check your current ETA here) and then, having your seat assigned, request your current account to be deleted so you can start on Johnny with a fresh account;
    • You can wait until your current account is invited to migrate to Johnny's Plesk panel server and migrate your account with its existing data.

    Please let us know which option best fits your interest so we can attend you accordingly.

    [Solved] Error when trying to create a PostgreSQL DB

    in Customer Service

    Posted

    Hi @landho,

    Firstly, thank you for returning and providing info about your case for future reference.

    Your advice is indeed correct, a fresh account can take up to 2 hours to get fully functional since there are a couple services that need to be restarted until a new account can start to work (e.g., the (sub)domain only start to work after a web server service restart, that occurs every 2 hours).

    Taking into consideration that the web server service usually is the one that takes the most time, it is safe to assume that after 2 hours a fresh account is ready to be fully used and any errors should be reported on Customer Service here at HelioNet, by email at support@heliohost.org or through our Discord chat.

    I will set this topic as solved, but feel free to contact us if you have any requests, questions or face any issues.

    [Solved] Error when trying to create a PostgreSQL DB

    in Customer Service

    Posted

    Hi @landho,

    I am assuming you are trying to create a PostgreSQL database through a PostgreSQL connection.

    If that is your case, you will not be able to do that, as all databases (and database users) have to be created through the Plesk panel web interface.

    If that is not your case, could you please share the SQL code you tried to run that have thrown your error as well as a copy of the mentioned error you are being shown?

     

    PS.: I have split your post into a new topic since you have posted into a solved one from another user.

    [Solved] could you please transfer my account

    in Customer Service

    Posted

    Hi @celestatone,

    Yes, Tommy supports 3 Python versions through CGI (and it also supports Flask and Django). You can see which modules are installed on each of them through these links:

    If you need a module in one of these versions and it is not installed yet, just make a request providing the module name, your server (Tommy) and on which Python version you want the module to be installed.

    [Solved] Can't access my account

    in Customer Service

    Posted

    Hi @gsiler,

    Your IP address was blocked on our firewall due to multiple failed IMAP login attempts.

    I have manually unblocked your IP address, but if you do not fix your e-mail account's password on your e-mail client it can be blocked again.

    Please let us know if you are now able to access your site, your Plesk panel and everything else.

    What is the speed of your internet connection?

    in Technology and the Internet

    Posted

    19 minutes ago, Bailey said:

    I'm curious with the increase in video quality etc. what the actual speed increase is in the time it would take to download a new film on an internet connection from 2006, and 2023.

    I presume it will be faster, but curious how much.

    If you can define what would be an internet connection from 2006 and send me a link to a file, it may be possible that I can test (I have some 3G/4G and some neighboring wireless networks that may or may not fit into "internet connection from 2006").

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