Kairion

User: fasouza | Server: Tommy | Main domain: fasouza.eu.org

Hello guys, I hope you're all fine.

I'd like to request an increase on my account's storage of 1000 MB.

Here's the transaction ID on PayPal: 1MT65525Y2984620R

Also I'd like to see if it's possible to create an alias blog.felipeamorim.eu.org pointing to blog.fasouza.eu.org and if it's possible to enable BROTLI or GZIP or my account.

As usual, thank you for this service and your kindly support 😄

2 hours ago, Krydos said:

The PHP function proc_open is a security vulnerability on shared hosting. It has never been enabled on cPanel either, and it won't ever be enabled on any of our shared hosting servers. If you need this function you have to host it on a VPS.

Got it. Right now I'll stay on Tommy since it's not worth the trouble to configure and manage a VPS just for a basic blog. As a last resource option I can find another software as an alternative to Grav.

3 hours ago, Krydos said:

60 seconds was the same timeout that cPanel had. The reason the limit is there is to help prevent load from getting too high if people run insane php scripts that run forever. This value can be raised for just your one domain if you want, but it might cause your load to get too high which may cause your account to be suspended. Let us know the domain if you'd like to proceed. Eventually you'll have graphs and warning emails to alert you that your load is high. For now I've just been pinging people on Discord or emailing them manually if there's an issue. If they don't respond and don't fix it then we suspend them.

I think it's better to stay with 60 seconds. I'll use Plesk's "Backup & Restore" feature as an alternative for making backups.

Thanks again 😁

User: fasouza | Server: Tommy | Domain: fasouza.eu.org

Hi, it's me Mario! again.

I did some test with Grav and I've found two issues that didn't happen when I was running it on cPanel's version of Tommy.

I totally understand if it is caused by features not available yet (or even removed ones) but since I'm not sure if that's the case I'm posting here to get some help (aka: to know if I didn't screw up when restoring my backup).

First issue: When I try to run Grav's backup tool I get the following errors on my logs (and the backup isn't done):

Quote

 

Apache SSL/TLS access: Code 500 - GET /admin/backup.json/id:0/task:backup/admin-nonce:1fb0d6b5a2ebd7d75f1946cb44595d14 HTTP/1.0

Apache error: mod_fcgid: read data timeout in 60 seconds, referer: https://blog.fasouza.eu.org/pt/admin/tools/backups

Apache error: End of script output before headers: index.php, referer: https://blog.fasouza.eu.org/pt/admin/tools/backups

nginx error: 78494#0: *120863 upstream timed out (110: Connection timed out) while reading response header from upstream

 

Second issue: When I try to access Grav's scheduler I get the following exception:

Quote

"An exception has been thrown during the rendering of a template ("The Process class relies on proc_open, which is not available on your PHP installation.")."

If someone can help me with those issues (or just clarify if they're features unavailable/removed) I'd be really thankfull.

12 minutes ago, Krydos said:

That is a known issue if you change your main domain. I intend to fix it eventually. Does it work now?

Yep. It's working perfectly now, thanks 😄

Username: fasouza | Server: Tommy | Domain: fasouza.eu.org

When I connect to SFTP with my username/password I can't see any of my files, just a directory named "fasouza" with no content.

I'm also unable to create files and directories inside this mentioned directory.

Here's a print from my SFTP client:

2 hours ago, hestia66 said:

i get a timeout on both, altho my account has not been converted to plesk yet, so im not sure if that new one should even work for me

I made a test with Filezilla (free desktop FTP client, you can download it here: https://filezilla-project.org/) using the info @Krydos provided and I was able to connect to cPanel version of Tommy. Are you setting it as a SFTP connection (it won't work as FTP connection)?

About connecting to Plesk's version of Tommy, if your account wasn't migrated then Plesk doesn't have an account with your username/password, so it really won't work until your account is migrated.

8 hours ago, Krydos said:

I'm seeing a 404 error when it redirects to admin.

I'm not sure when or why, but the ".htaccess" file was renamed to ".htaccess.disabled" thus causing the 404 error. Renaming it back to ".htaccess" did the tricky.

8 hours ago, Krydos said:

Hmmm, that's really weird. I tested this same thing on my account and it doesn't show a directory listing. It must be some strangeness that copied over from cPanel.

Any way to fix that?

Since my domain is up again I made another test and directory index listing seems to be enabled, as you can check here: https://fasouza.eu.org/test/

About the subdomain blog.fasouza.eu.org pointing to "{my_root_directory}/blog", it seems it isn't fully propagated because I'm seeing the Plesk default page (no web site at this address) and I'm unable to create a Let's Encrypt certificate for it, so I'll wait a couple hours before validating this again.

16 minutes ago, Krydos said:

'Directory listings are disabled by default on Plesk. If I enabled Options permissions in .htaccess it would be for people who want to enable directory index.

Are you sure? I created a "test" directory containing a text file and it was listed. I'll check it again after my domains start working again. Either way, I already commented the "Options" line on ".htaccess" so it should work properly.

23 minutes ago, Krydos said:

Done. It can take up to 2 hours for your domains to start working right after a change like this.

Thanks 😁

46 minutes ago, Krydos said:

It isn't letting me make a subdomain of an alias domain. I can delete fasouza.eu.org and readd it as a normal domain and then I should be able to recreate the blog subdomain. Make sure you have a backup of all of your files before I start deleting and readding domains. We had one person's files get deleted when we did this before.

Backup done and domain pointed to HelioHost nameservers. I think it's ok now to continue this process. Which reminds me, in that case, I think it isn't necessary to keep "fasouza.heliohost.org". Just keep "felipeamorim.eu.org" as an alias to "fasouza.eu.org" and "kairion.eu.org" remaining as a normal domain.

50 minutes ago, Krydos said:

Just edit the .htaccess file and comment out any lines that start with "Options". I plan on enabling this eventually, but most of the time the Options lines aren't needed anyways.

I figured it could be that. Grav uses "Options" to disable directory index listing (Options -Indexes) for security purposes. Is there another way to disable directory index listing without this option on .htaccess (some configuration on Plesk for example)?

33 minutes ago, Krydos said:

Here is the error we're getting when the forum tries to send an email to Zoho:

2022-12-06 00:20:49 1p2LhX-0003r3-IX ** <removed>@fasouza.eu.org R=dkim_lookuphost T=dkim_remote_smtp H=mx.zoho.com [136.143.191.44] X=TLS1.2:ECDHE-RSA-AES256-SHA:256 CV=yes: SMTP error from remote mail server after RCPT TO:<<removed>@fasouza.eu.org>: 541 5.7.1 Mail rejected due to antispam policy

We're not listed in any of these 82 blacklists https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3a65.19.141.66&run=toolpage so Zoho must have their own blacklist or something. Sometimes these error messages have a link to their website where you can request your IP to be delisted, but Zoho doesn't provide that apparently. You'd have to contact Zoho support and ask them why the email isn't being delivered.

Perhaps you could change your Plesk email to match your forum email instead?

Originally my hosting account e-mail address was my GMail. I changed to my own domain e-mail because of this post:

I'll try opening a support ticket with Zoho and if it doesn't work I'll try using my GMail as I was using it before.

Thanks 😄

Edit:

I figured a way to solve it. On my admin panel I went to "Security & Compliance" > "Spam Control" > "Spam Processing" and disabled "Do you want to enable system-level spam rejection?" (which allowed HelioNet e-mail to be delivered to my spam box where I marked it as "not spam"):

Again, thanks for the info, it's thanks to that I figured out what to do.

Hello guys.

I'm trying to change my e-mail address on HelioNet to match my e-mail address on HelioHost (which uses an email on my domain fasouza.eu.org) but I'm not receiving the verification link.

Could you guys help me to find out why I can't receive it on my own domain e-mail?

PS.: Right now I'm using a GMail address and it works without issues.

Hello guys.

I'm not sure if it's already to start a topic with multiple issues so if I'm not supposed to do that this topic can be closed and I'll post again in separated topics.

First of all, my info:

Username: fasouza

Domain: fasouza.eu.org

Server: Tommy

Now my issues:

• Could you change my DNS settings by adding the following records (in order for me to migrate to HelioHost nameservers)?:

• On cPanel I had the subdomain blog.fasouza.eu.org (pointing to {my_root_folder}/blog). Is it possible to have it back on Plesk?
• On cPanel I used Grav as my CMS/blog system as an alternative to WordPress. When trying to install it on Plesk I get a 500 error apparently because of its ".htaccess" file saying "Options not allowed here". Is it possible to check what are these not allowed options? I couldn't find on Plesk logs.

Thanks for the info. I had no idea HelioHost was suffering DDoS attacks.

Honestly, why would anyone attack a NPO who just provide free hosting? Some people really are jerks.

I hope they realize this is stupid and stop it soon.

Hello guys.

On 2022-12-01 (YYYY-MM-DD) at 02:18 am (UTC -3) I made a donation to jump the line on Plesk's migration.

After that the "Plesk ETA" page indicated that my account would be moved on 2022-12-03 (YYYY-MM-DD).

My problem is: now the same page is saying that my account will be moved on 2022-12-04 (YYYY-MM-DD).

Did I do something wrong that is interfering with the process? If so, how could I fix it?

PS.: Receipt number (PayPal): 1815307862842061.