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Everything posted by Krydos
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You may need to create a free GTmetrix account to see the full report.
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Take a look at this report https://gtmetrix.com/reports/gzmoperformance.co.uk/4HYl6XH6/#structure The main issues it lists is excessive dom size for the total blocking time TBT, and explicit image sizes for the cumulative layout shift CLS. They also have a guide specific to Wordpress that may be useful https://gtmetrix.com/wordpress-optimization-guide.html
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I changed some of your timeouts to longer values. Let me know if you get another timeout error.
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That's what caused it then. Your account and your son's account has been unsuspended. An exception has been added to the multiple account detection system so you shouldn't get suspended again.
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Does the page actually sit there loading in the browser for 500 seconds before it gives that error? Perhaps there are multiple timeouts in play. Nginx, Apache, and PHP all have timeouts that could be causing this. If the error happens after 30 or 60 seconds it clearly isn't hitting the 500 timeout.
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Your VPS actually looks decent right now. 0.12 load, and 1.5 GB free memory.
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It looks like your Cloudflare AAAA record is wrong. If you try to access the site via IPv4 it works, but if you try IPv6 it shows the alien. The correct AAAA record for your VPS should be 2001:470:1:1ee::109
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Your VPS has been rebuilt with Ubuntu 24.
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Try increasing the Apache and PHP timeout. Here is a guide I found that may help https://fornex.com/en/help/php-ini-hestia-cp/ Since you have such a large database it takes longer than 120 seconds to optimize it all. Maybe try 300 seconds, and if it still times out you can raise it even more.
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DKIM, rDNS, SPF, and DMARC have been set up for the domain jchang.heliohost.org. We recommend sending a test email to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.
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What does the error log say when you get the gateway timeout?
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I bumped you up to 3 GB memory, and I was noticing some CPU bottlenecking earlier too so I increased your CPUs from 2 to 4. Let us know if it is performing any better now.
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[Solved] Request for adding twilio to johnny
Krydos replied to monnandre's topic in Escalated Requests
Installed. You can see the current list of installed modules and their versions for Johnny's Python 3.12 with this link https://krydos2.heliohost.org/pyinfo/info3.12.py -
15 minutes after the reboot you website is loading a little faster, but you are already down to 90 free MB of memory, 400 MB of swap used, and your load is around 2.00. I'm going to increase you to 2 GB memory.
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Your subscription has been canceled, and you won't be billed again. Thanks for using our VPS service.
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[HH#561624] Can i donate via Microsoft Rewards?
Krydos replied to HelioHost's topic in Email Support
Once the donation is verified we'll get you on Tommy. Since this is the first time anyone has donated Microsoft points we have no idea how long it will take to verify. -
[Solved] Request to Move Johnny Server to Tommy
Krydos replied to szhiro's topic in Escalated Requests
Once the donation is verified we'll get you on Tommy. Since this is the first time anyone has donated Microsoft points we have no idea how long it will take to verify. -
Your VPS has 58 MB of free memory, and 100 MB of free swap. The load was about 10. In order to have a fast website we need the load to be 0.50 or less. Preferably even lower than that, 0 MB of used swap, and 500-800 MB of free memory to handle spikes. Long story short, you need more memory. I rebooted your VPS to see if that helps, but if the load spikes back up super high again we'll need to try increasing the memory. You can check the load yourself with the top command via SSH.
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[HH#561624] Can i donate via Microsoft Rewards?
Krydos replied to HelioHost's topic in Email Support
Donate $1 USD. We verify the donation. We give you an invite to Tommy. -
root@control [~]# dig +short TXT @ns1.heliohost.org stichtingdecitadel.nl "v=spf1 ip4:64.62.151.106 ip6:2001:470:1:1ee::2009 include:smtp.spf.ziggo.nl ~all" root@control [~]# dig +short TXT @ns2.heliohost.org stichtingdecitadel.nl "v=spf1 ip4:64.62.151.106 ip6:2001:470:1:1ee::2009 include:smtp.spf.ziggo.nl ~all"
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DKIM, SPF, and DMARC have been set up for the domain stichtingdecitadel.nl. We recommend sending a test email to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. Plesk frequently produces DKIM values that are too long to fit on a single TXT record. In those cases you must break the TXT record into 2 pieces. You can take a look at the DNS zone now if you want to see how it's done.
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[HH#561624] Can i donate via Microsoft Rewards?
Krydos replied to HelioHost's topic in Email Support
Yes, I'm not sure how long it would take to verify your donation though so you may be waiting a while. Donating with PayPal is verified within seconds. Donating with most crypt can be verified within a few hours. Donating with Aeon or Monero take 24 hours or so to verify. -
I fixed some issues with your DNS zone. Give it a couple hours, and try it. If it still isn't working after 2 hours let us know and we can take another look.
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[HH#561624] Can i donate via Microsoft Rewards?
Krydos replied to HelioHost's topic in Email Support
Yes, try this link https://rewards.bing.com/redeem/000900000011?causeId=840-272285629& -
Your account has been reset. Please click the link in the other email I sent you to take the next step in the reset process.
