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Everything posted by Krydos
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Johnny and account de-activation after 30 (or just 6) days
Krydos replied to Piotr GRD's topic in Customer Service
Thanks for letting us know. This is actually caused by rebooting Cody. For some reason when Cody restarts he boots up with some completely random time in his clock. Apparently it was far enough in the future today that it thought 2018-05-31 was at least 30 days in the past. One of the first things Cody does when he boots up is update his clock. Since your account is the oldest on the server it was first in line to get suspended for the false inactivity. It looks like one other account was unlucky as well. I went ahead and renewed his account for him. I've known about the weird time clock thing, but this has never happened before. -
Does it work now?
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Softaculous Error: "Installation already exists". Really???
Krydos replied to webdevsemo's topic in Customer Service
It's saying that because you added floyd-and-associates.com as an alias domain. That means it shows the same content as your main domain, and it's files are located in /home/cwfloyd/public_html/ which already has a wordpress install. Obviously softaculous doesn't want to overwrite your wordpress. Are you trying to make floyd-and-associates.com a separate site? If so you should remove it from aliases and recreate it as an addon domain. -
[Solved] Site Internal 500 Error Occasionally & Slow
Krydos replied to space2018's topic in Customer Service
Ricky has had rather high load the last few days due to a few users causing a lot of load and the daily signups being set rather high. Since they've been suspended and the daily signup limit has been reduced the load should get a little better now. If Ricky still isn't fast enough for you we strongly recommend moving your account to our fastest server: Tommy. -
[Solved] Blocked IP - my mobile client can't update
Krydos replied to IndustryUs's topic in Blocked IPs
Unblocked. It was because of failed IMAP logins. -
There's a couple problems here. First asp.net is installed on a domain, not on an account. It was installed on keibee.heliohost.org, but you changed your main domain to keibee-it.com. It's not installed on keibee-it.com so it won't work. The other issue is you can only have asp.net installed on http or https, not both. Since you're forcing everyone who visits keibee-it.com onto https your asp.net needs to be moved to https as well. It's installed on http by default. Anyways, there you go https://keibee-it.com/test.aspx
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Please keep in mind that HelioHost is based in the US and your six posts were between 2:01am and 2:33am. Generally you won't get a response from us at those times because we're usually asleep. You're on Tommy now. http://etilk.com/ If you see a 404 error or a Ricky queued page please clear your browser cache and flush your os dns records. Thanks for the donation. We really appreciate it.
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That module is already installed. The problem is cpanel/whm is hosted separately from websites on it's own version of apache. This is so you can still access cpanel/whm if there is a problem with the apache that hosts user's sites. Unfortunately you can't install modules on this internal webhost like you can the user webhost. It's the internal webhost for cpanel/whm that is being bruteforced. If it was the user webhost the mod_cloudflare would do its job and report the proper ip.
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A certficate installed, such as https://wiki.helionet.org/Installing_a_Let's_Encrypt_SSL_Certificate, would become active in 2 hours or less on Johnny.
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3 seconds for a slow, bloated wordpress site on free hosting really isn't too bad. I just installed wordpress on Ricky and did a speed test. The page loads in 1.7 seconds pretty consistently. The same test on the same site but on Tommy results in 1.1 seconds. Do you have any plugins installed? Sometimes poorly written plugins can slow down wordpress by a lot. Obviously if you want speed the best solution is to use anything other than wordpress though. Ditching wordpress and just using php on Tommy results in 120ms load times pretty consistently, and about 600ms on Ricky. It really depends on what the script does though. Another thing I just thought of: What version of php are you using? All of the above tests were done with the default 5.6, but 7+ would be quite a bit faster.
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There was a conflict with your old username. Your username is now cmcg2, but you can still log in through https://www.heliohost.org/login/ as before with your email address. Your domain should start working within 2 hours.
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No, that was just one section. That same ip has other username failed logins too.
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I intentionally didn't unblock anything. I was testing it to see if the whitelist for ports 80/443 would override the block on the rest of the ports. Example: [2018-06-04 22:18:54 +0000] info [cpaneld] 141.101.107.89 - predents "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user predents (loadcpdata failed) [2018-06-04 22:18:54 +0000] info [cpaneld] 141.101.107.89 - predents "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user predents (loadcpdata failed) [2018-06-04 22:18:55 +0000] info [cpaneld] 141.101.107.89 - predents "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user predents (loadcpdata failed) [2018-06-04 22:18:56 +0000] info [cpaneld] 141.101.107.89 - predents "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user predents (loadcpdata failed) [2018-06-04 22:18:57 +0000] info [cpaneld] 141.101.107.89 - predents "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user predents (loadcpdata failed) [2018-06-04 22:18:57 +0000] info [cpaneld] 141.101.107.89 - predents "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user predents (loadcpdata failed) [2018-06-04 22:18:58 +0000] info [cpaneld] 141.101.107.89 - predents "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user predents (loadcpdata failed) [2018-06-04 22:18:59 +0000] info [cpaneld] 141.101.107.89 - predents "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user predents (loadcpdata failed) [2018-06-04 22:19:00 +0000] info [cpaneld] 141.101.107.89 - predents "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user predents (loadcpdata failed) [2018-06-04 22:19:01 +0000] info [cpaneld] 141.101.107.89 - predents "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user predents (loadcpdata failed) [2018-06-04 22:19:01 +0000] info [cpaneld] 141.101.107.89 - predents "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user predents (loadcpdata failed) Perhaps if you insist on using cloudflare you should move to Ricky where the cloudflare ips aren't blocked?
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[Inactive] 404 even though the war is deployed
Krydos replied to Amoss's topic in Escalated Requests
Nothing has changed on the server. -
Which IP is blocked now?
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There you go http://janisek8.heliohost.org/
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[Inactive] 404 even though the war is deployed
Krydos replied to Amoss's topic in Escalated Requests
Here's what is deployed on the server. Note there is no index.jsp or anything so that's why you're seeing the 404 error: stockdi1_MyHelioServlet . ├── META-INF │ ├── MANIFEST.MF │ ├── maven │ │ └── com.resty │ │ └── resty │ │ ├── pom.properties │ │ └── pom.xml │ └── war-tracker └── WEB-INF ├── classes │ └── com │ └── resty │ └── resty │ ├── Resty$1.class │ ├── Resty$2.class │ ├── Resty$3.class │ ├── Resty$4.class │ └── Resty.class ├── lib │ ├── activation-1.1.1.jar │ ├── aopalliance-repackaged-2.5.0-b32.jar │ ├── hk2-api-2.5.0-b32.jar │ ├── hk2-locator-2.5.0-b32.jar │ ├── hk2-utils-2.5.0-b32.jar │ ├── javassist-3.20.0-GA.jar │ ├── javax.annotation-api-1.2.jar │ ├── javax.inject-2.5.0-b32.jar │ ├── javax.ws.rs-api-2.0.1.jar │ ├── jersey-client-2.25.1.jar │ ├── jersey-common-2.25.1.jar │ ├── jersey-container-servlet-2.25.1.jar │ ├── jersey-container-servlet-core-2.25.1.jar │ ├── jersey-guava-2.25.1.jar │ ├── jersey-media-jaxb-2.25.1.jar │ ├── jersey-server-2.25.1.jar │ ├── json-20170516.jar │ ├── mail-1.4.7.jar │ ├── mysql-connector-java-6.0.6.jar │ ├── osgi-resource-locator-1.0.1.jar │ └── validation-api-1.1.0.Final.jar └── web.xml 10 directories, 31 files -
[Inactive] 404 even though the war is deployed
Krydos replied to Amoss's topic in Escalated Requests
Linux doesn't have a recycle bin. When you delete or overwrite something it's gone. Since the server is constantly writing and rewriting to the hard drive recovery tools won't work because they can only see deleted info that hasn't been overwritten. The version on the server was uploaded on May 11th. You'll need to check your own hard drive for older versions. -
Since they all appear to be cpanel/whm bruteforces I've whitelisted those IPs for http/https only. They will still get blocked for cpanel, whm, imap, pop3, ftp, etc abuse. Let us know if that helps at all.
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Well, which ip(s) is blocked and I'll check the logs for you?
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Installed.
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What does cloudflare say about blocking the source of this bruteforce?
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Done. You should now be able to log in and your website should be working again.
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Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...
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Done. You should now be able to log in and your website should start working within 2 hours.