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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. When you say 1 cpu, 1 gb memory, etc you're referring to a vps. You can see the stats on the vps we have available at https://www.heliohost.org/vps/ Your free account is a shared hosting which means that you share resources with thousands of other accounts. We offer unlimited cpu use and unlimited memory use on our shared plans up to the point that you start to cause the server to perform slowly or cause downtime. When the overall performance of the server drops below the acceptable level the highest load account is suspended to restore performance. This means that your account was using more cpu and more memory than every other of the thousands of accounts on your server. Pretty much all of our high load suspensions involve wordpress because it is poorly written and people generally load it up with high load extensions too. For this and many other reasons we always strongly recommend people not use wordpress. To give you some numbers: Over the past week your account has 1178 MB of bandwidth. Not too shabby. Unfortunately you also caused the highest cpu usage and highest memory usage. Our top bandwidth user transfered over 100 GB over the same week, and is listed at #109 on cpu usage, and #95 on memory. That means you only had 1.1% of his traffic, and caused literally thousands of times more load. This is really common performance from wordpress. So your options: Stop using wordpress. You could switch to another cms or write your own site. A lot of people who have been suspended for high wordpress load have switched to joomla and had success.Remove some extensions from wordpress. Assuming there are extra extensions to remove this might reduce load a bit.Move your wordpress site to a vps. If you're on a vps your high load will only affect your own site and not reduce the performance of thousands of other websites.Move to paid hosting.Let us know if you need any help with anything. I can even help you move your site to a vps if that's what you want to do.
  2. For anyone else who reads this thread, what happened is his ip got blocked in the firewall for trying to log in with the wrong password too many times. An admin can unblock you if requested. You can check if you're blocked by logging in at https://www.heliohost.org/login/ If blocked there will be a popup message alerting you.
  3. Unblocked.
  4. Log in at https://www.heliohost.org/login/ and you won't get blocked.
  5. Autossl isn't going to do anything on your account because a valid ssl certificate is already installed https://www.sslshopper.com/ssl-checker.html#hostname=icnsoft.ml
  6. There is a button in cpanel labeled "Errors" does that have any useful output for you?
  7. That's my fault. The hosting account creation checks the forum and doesn't allow you to use any username that is already in use on the forum. So since I changed your forum username first it blocked you from being able to create a hosting account with that username. I've changed your forum username to icn2 so you can create a hosting account with the username icn. Once your hosting account is created your forum account can be renamed back. Let us know when your hosting account is deleted and we will send another invite.
  8. The mysqlclient module in python3.6 is a little quirky. You don't actually import it using its package name. Try this #!/usr/bin/python3.6 print("Content-Type: text/html\n\n") import MySQLdb db=MySQLdb.connect(host="localhost", user="stewguy_user", passwd="password", db="stewguy_database") Here's the documentation for it https://github.com/PyMySQL/mysqlclient-python/blob/master/doc/user_guide.rst
  9. There you go https://krydos2.heliohost.org/cgi-bin/modules36.py
  10. Krydos

    Shell access

    You can have ssh access on a vps https://www.heliohost.org/vps/
  11. We recommend most people purchase a visa gift card like https://smile.amazon.com/dp/B07HJHK8Y5/ref=cm_sw_em_r_mt_dp_U_qNpvCbVT6X6TS and then use that to donate. You can also donate crytpocurrency such as bitcoin. You can donate your idle cpu to mine for us at https://www.heliohost.org/heliomine/ Once you've mined $1 worth you can get a Tommy invite.
  12. Your forum account has been changed. Yes, you have to delete your hosting account to change the username. Once your account is deleted let us know and we'll send a Tommy invite to the contact email address of your forum account. Make sure you back up everything first. Also I noticed that your hosting account email is hosted on your account. This is the hosting equivalent of keeping your spare car key locked inside your car. It's not just a bad idea, we actually don't allow it and force people to change their email address when we notice it.
  13. So, if a spam bot go a hold of your email address and entered into 1000 different sites trying to register accounts you wouldn't report any of those emails that you get as spam?
  14. Done. You should now be able to log in and your website should start working within 2 hours.
  15. Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...
  16. Please reread the Terms of Service that you've agreed to multiple times https://wiki.helionet.org/Terms and in particular note the line It's odd that you would pick your Johnny account as your one account to keep so if you would like a different account unsuspended (like the Tommy one) let us know. We can resuspend the Johnny account and unsuspend the Tommy account instead.
  17. The script did work, and your hosting account is already queued to be deleted. Forum account is deleted now too.
  18. That hosting account is queued to be deleted. That means it will be deleted as soon as the server load drops low enough and all tasks ahead of it are completed. As long as you don't renew the account at https://www.heliohost.org/renew/ it will be deleted before long. I have deleted your forum account for you.
  19. You can delete your hosting account yourself at http://www.heliohost.org/classic/support/scripts/delete If you would rather I delete the hosting account for you let me know because I'll need to send you an email at your hosting account contact address to confirm. I'll leave your forum account active for now so you can respond to this. Once the hosting account is deleted an admin can delete your forum account for you.
  20. Done. You should now be able to log in and your website should start working within 2 hours.
  21. Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...
  22. It looks like it's working now https://www.sslshopper.com/ssl-checker.html#hostname=sosbrigade.club
  23. Did you change your domain recently? Since you're on Tommy you shouldn't need to worry about ssl because you have autossl. Once a day it scans through all of the domains and installs ssl certificates automatically if you don't already have one. Reading the logs it looks like yesterday your domain stefano3.heliohost.org was issued a certificate. After changing your domain you just need to wait up to 24 hours for the new ssl certificate to be installed.
  24. It's already installed. We can't use it because Let's Encrypt rate limits are way too low. We have thousands upon thousands of accounts that need ssl certificates and Let's Encrypt blocks us when we send that many requests their way. I applied for a higher limit, but never heard back from them. The Comodo certificates that we use are basically the exact same thing though just without the rate limit. 90 days automatically installed and renewed for free.
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