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The free plan is now back, and better than ever! The Johnny rebuild has been completed and free signups will be opening in about 30 minutes. If you don't already have an account you can signup at https://heliohost.org/signup/ We expect signups to fill pretty quickly, so be ready to click as fast as you can. On May 9th we emailed all of the active Johnny users, and offered them a free trial on Morty to get their websites back online during the rebuild. If you are one of those free users currently on Morty we will be emailing you to ask if you want to stay on Morty or go back to Johnny. If you want to stay on Morty you can use this link https://buy.stripe.com/7sI8wOe4p40y9q0147 to pay $5 which will last about 6 months without overages. If you make a payment let us know so we can make sure it gets applied to your account. If we don't hear back from your we will move you to Johnny automatically in a few days. If you decided not to accept a free trial, you can recreate your Johnny account by going to https://heliohost.org/status/ and entering your email or username. The website will recreate your account for you on the new Johnny server. The new account will be empty so if you want to restore your previous website you'll need to download your backup from https://heliohost.org/backup/ or use a backup that you made yourself. Keep in mind that if your backup is missing anything we may still be able to recover it for you. Just let us know what you're missing, and we can take a look. The new Johnny also has a number of upgrades such as Python 3.14, MariaDB 12.2, PostgreSQL 18.4, etc. If your script isn't working, make sure you're using the correct shebang version. Let us know if you have any questions.

This support request is being escalated to our root admins.

Krydos can install this for you.

Thank you, I am forwarding him how to archive the account.

Yes, the Johnny server allows up to 5 domains. If you need more than that, you could upgrade your account to the Tommy server, which allows up to 10 domains. If you need even more domains, your next upgrade option would be the Morty server, where you can have up to 15 domains on a single Morty account. On Morty, you can have more than 1 account too, so if you make 2 Morty accounts, you can host 30 domains, etc. You could also upgrade to a VPS which also allows for multiple domains to be hosted, once you set up the DNS. There was an issue when I tried to add the domain, but it's being worked on. Once added, an admin will post here to confirm it's been added for you.

This user has been advised repeatedly to stop making duplicate posts: 1st time: Sept 3 2025 6:09AM: https://helionet.org/index/topic/65533-regarding-domain-add-remove/#findComment-293641 2nd time: Sept 3 2025 6:09AM: https://helionet.org/index/topic/65534-regarding-domain-add-remove/#findComment-293642 3rd time: Today June 12 2026 5:44AM: https://helionet.org/index/topic/68266-please-add-python-modules/#findComment-303200 4th time: Today June 12 2026 5:48AM: https://helionet.org/index/topic/68265-add-python-modules/#findComment-303202 @prabhatyadav2003 While you await assistance, kindly review our Three Strike Policy here: https://wiki.helionet.org/Suspension_Policy#Three-Strike_Policy since we've now needed to ask you multiple times to stop making duplicate posts for the same issue. Since all staff are unpaid volunteers who donate their free time outside of real-life commitments (paid job, school, family, etc.) we prefer to eliminate unnecessary duplication of time and work. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Asking the same question in multiple places can lead to wasted staff time and effort, resulting in slower support timescales for you and other users.

Plesk generates the private key for the DKIM and stores it securely along with the private keys for SSL. When you send an email from Plesk with DKIM enabled it Plesk uses the private key to generate a DKIM signature that remote mail servers can use the public key provided via DNS to verify that the email is legitimate.

Please do not create multiple topics for one request. Posting more than one topic on the same request/issue can result in a delay in service to you. You already posted here:

Nope not mistaken. An alias is exactly what you need if you don't want it to redirect. Alias has been added. Please be sure to configure DNS using our name servers or by using A and AAAA records pointed to the IPs shown in Plesk. The alias can take up to 2 hours to function.

.htaccess file is going to be your best friend here as moneybroz said above. We've had to block these scanners on our own sites as well as help other users with the same (usually on our other plans after they got suspended over it).

Just add these two lines in the .htaccess file for the domain being attacked, deny from 139.59.136.0/24 deny from 146.190.103.0/24 If the attacks continue from this same range, change the above to deny from 139.59.0.0/16 deny from 146.190.0.0/16

No, the backup from May will not contain databases. We were only able to recover the contents of the Home folder as of the day of the crash. The database server was damaged by the crash and associated disk issues, and the majority of the data was lost. If anything at all is recoverable, it's going to be raw server files that represent the table, and you'll need to spend some time trying to extract the data from them. The data will not be something that you can just import into a new account. Escalating to Krydos.

Sorry for the delay. I've been travelling the last few weeks, and somehow managed to miss this one. The requested DNS record has been added. In the future, if you don't receive a reply within 24 hours we encourage users to bump their support requests to make sure we don't miss it.

Invoice sent.

Great to hear you enjoyed the experience here and learn something from it! You should be able to cancel your VPS here: https://heliohost.org/dashboard/cancel/ If that doesn’t work, let us know and I’ll have Krydos cancel it for you.

Remote access enabled. host=65.19.154.90 port=5432 user=dvdbrugnoli_RestaurantManagerADMIN dbname=dvdbrugnoli_RM password=<set in Plesk>

Correct. SQLite3 is actually built into every Python 3.14 by default too, but we recommend using MariaDB or PostgreSQL because they're easier to get working, and better performance. This module is really ancient and doesn't even work with Python 3.0. For Python 3.14 I installed Beautifulsoup4 instead. You can see the current list of installed modules for Johnny's Python 3.14 at https://johnny-info.heliohost.org/pyinfo/info3.14.py

The configuration we recommend is to use the server hostname (tommy.heliohost.org in your case) as the mail server. Plesk loves to suggest using user domains for the mail server, but our experience is that it tends to cause issues. SSL connections for mail not working is a common problem with doing so, and another is that mail clients may refuse to send mail through it for security reasons (the server identifies itself as Tommy regardless of what domain you use to connect, some clients do not like the fact the domain in its settings and the domain the server identifies as don't match).

Weird. The system is unable to set up SPF/DMARC/DKIM on that domain. Keeps saying it can't find it despite the domain obviously existing. Based on the output, I suspect the DKIM setup tool on our side may not be capable of setting this up on Johnny domains (probably due to the rebuild). Flagging for Krydos...

You can do this yourself in Plesk > Click your username > Edit Profile and change the external email listed to the new one.

Domain changed. It may take several hours to start working.

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Please note there is a risk of data loss when main domains are changed, so I made a full backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

2026/05/31 17:06:15 [emerg] 613206#613206: duplicate location "/" in /home/bawantha/conf/web/anonymizer.bawantha-beliwaththa.me/nginx.ssl.conf_flask.conf:1 It looks like you tried to add a custom nginx directive but you are trying to pass a location context to another proxy when Hestia already passes all traffic to Apache on port 8080, i fixed the error, and restarted nginx let us know if the error still persists. to add the proxy to port 5001 back, login to hestia, go to web and then click edit, on anonymizer.bawantha-beliwaththa.me, after that click Advanced options and then change the proxy template to python or node depending on what you are using, and then set 5001 in the backend port setting. i also made a backup of your code before making any changes which you can find in /home/bawantha/

thank you~!

2026-07-24

Thanks for quick reply and Morty2 information. What a difference between free and paid in performance and uptime! I am loving Morty and I am sure I will love Morty2 even more.

DNS records added.

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Changing_Your_Main_Domain#Custom_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Great! Thank you. - This backup has everything. - Stripe works in my country. I'll do some work with the files, then will request an upgrade, once finished. I'll request some paid domains too. I know you have affiliation with Name Cheap, and I got the URL for this.

thank you for all your hard work 🙏🏻

Domain changed. It can take up to 2 hours to function.

That domain has already been added.

This might help you too

Yeah, that's a lot of emails. Backups 0 MB Emails 728.44 MB Files 245.03 MB Trash 0 MB Logs 23.35 MB PSQL 0 MB MariaDB 0 MB Total 996.82 MB 172K /home/urbanshed.helioho.st/httpdocs 245M /home/urbanshed.helioho.st/urbanshed.in 12K /home/urbanshed.helioho.st/.composer You're at 996 MB out of 1000 MB so you may be able to login quick and start deleting stuff before it goes over the limit again.

Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.

Fixed. The issue is Morty has a newer MariaDB than Tommy, and you created your Wordpress database using a collation that doesn't exist in the older MariaDB on Tommy. After converting your data into a collation that Tommy understands it works fine now.

An administrator can check conclusively what is consuming your storage quota, but it's worth noting that any emails or databases you may have also contribute to that same quota. To resolve this issue, you can upgrade your storage at https://heliohost.org/dashboard/, reset your account, or request an administrator delete any excess files.

Last week we had an issue with Brody and Cody, our nameservers, and we have been very busy during the subsequent days rebuilding them and getting everything back online. Since the older brothers were getting so much attention, the youngest brother, Johnny, threw a tantrum and demanded all of our attention. We noticed Johnny was acting up a couple hours ago, and shut him down to take a closer look. It turns out the master boot record needed to be rebuilt and the partition data needed to be reconstructed as well. We have access to the hard drive now, and it seems like most of the data is still intact. This could indicate that the hard drive is going bad though, so we've already started making backups of everything. It's actually interesting timing because Johnny was already scheduled to be rebuilt in the next month or two anyways, so we've just accelerated that plan. While the backups are being created we will be building a new Johnny on newer hardware and a more reliable hard drive raid array. Once all of the backups are ready we will let you know, so you can download them. If you'd like to get your website back online immediately, the Morty and Tommy servers are still operating normally, or you could even move to a VPS as well. If you'd like to stay on Johnny we will get the new server finished and the backups restored as soon as possible, but there is no promised ETA and it may take a week or maybe even longer.

There is a new Johnny running on the IP which is why you see a login page and johnny certs, but it's still being rebuilt. All the backend stuff has to be configured. When it is finished, we'll likely send invites for users to create new accounts since we can't recover the old ones. Users who took the free Morty trial will eventually be moved back to Johnny too if they decide not to purchase Morty plans.

This user is actually on Tommy and has 7 domains, which is why I asked for the URL. That said, I just realized it's all of his domains, and it's because his IPs on Cloudflare are incorrect. His DNS is set to Morty's IP but the account is on Tommy because he didn't refill his Morty balance. He needs to correct the DNS in Cloudflare on his end to point to Tommy.

Let me guess, you are on Jonny server right? I fear you are not alone. I am also experiencing the same thing but I read the news and stay calm. My advice? Always read the news, it will help you stay calm.

Please post the full, uncensored URL that's experiencing this problem so we can review the issue.

thanks much!

Thanks for testing it. Max email size has been increased to 25 MB on Morty as requested. Once you're moved back to Johnny you'll probably have to remind us again.

It's no problem at all. We just don't want to miss anyone's requests by accident! 😅

I split your request to make a new thread since it's easier to troubleshoot different issues separately. I checked your site and it loaded for me (amazing car! 🤩). Looks like you resolved the issue yourself so I'll mark this as [Solved]. Next time, if you run into an issue on your account, unless it seems like something that could be hosting-related or server-wide (which I can see in this case why you thought it could be a Tommy server issue!), please go ahead and make a new thread so your posts don't get accidentally missed in a request created by another user. If it does turn out to be a common issue, admins can always merge threads later and tell everyone they're affected by the same issue.

The server you're on has failed, so we cannot do an automatic move for you. It would be a manual move (download backup, create new account, and set site up again) Since we are currently offering free trials of Morty accounts while Johnny is down, would you like me to send you a free Morty invite? If you choose not to pay after Johnny is restored, we'll simply move you to Johnny at that time (or if you wish, you can pay for Tommy instead of Morty at that time and we 'll move you from Morty->Tommy). If you still prefer to move to Tommy now, I'll just delete your broken account and you can sign up for Tommy normally. If your site needed Python modules, you'll need to request them again on your new server if they're not already present. You'll need to provide your own copy of any databases you had, as most backups do not contain databases (any that do will contain older versions of them). The files from your account can be downloaded from https://heliohost.org/backup/

There are currently issues on the Johnny server. For more details, please see the News post here: https://helionet.org/index/topic/67733-when-it-rains-it-pours/

The second name server was still missing the zone. Should be fixed now. Note that between monday and now, your site was in fact available for many users, it just depended on which name server their system decided to query. If it picked ns1, it worked, if it picked ns2 it did not.

DNS recreated.