Leaderboard

This support request is being escalated to our root admins.

Hello! Domains like "helio.st" are not available in our free domains. I've guessed that you meant "familybudget.helioho.st" and added that one. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache I also removed the familiybudget and api.familiybudget subdomains as requested. Please note there is a risk of data loss when domains are removed, since the folder for the domain inside Plesk will be deleted. I made a full account backup for you before I removed the subdomains, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

The load specifically was because you left an SFTP session open. My guess is you opened a connection, uploaded something, and then just left the FTP client running and forgot about it. Please make sure you’re disconnecting from SFTP when you’re finished using it.

Here are the DNS records gab.pt.eu.org. 14400 IN TXT "v=spf1 ip4:64.62.151.106 ip6:2001:470:1:1ee::2009 ~all" _dmarc 14400 IN TXT "v=DMARC1; p=quarantine" _domainkey.gab.pt.eu.org. 14400 IN TXT "o=-" default._domainkey.gab.pt.eu.org. 14400 IN TXT ( "v=DKIM1; k=rsa; p=MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAlhoaveQHXrnhdK5QpkflFQXGGchTtTizdX3qnpBLQjPvOi4PNkgA2Rn2G9AYDg9z8MFH86l+MOYuOy9gOhoVHMZvVtDM5i+g/YOfKz3l5YxNb8+ltLjivU2541UyryG6leONKkOb2+mWC2vZJ7o3+Wl0G6pXHuo8xZC03t6F8ywjFoD3lbJbutc+tc+yXJIrA" "cyEAOhdk0KdRvK/RDlVJQS02F/eXEovAnwU/lGYEifYuLelEtpxiplCAT2oMFkSRbzxqsvg990jbAdrtaHgmIicRal3P53VJJGQ3v+21dJFKjkwgAxve94FaXchvJSUKonQn/VBnuXgWXJQsIvPvQIDAQAB;" ) You can either change your NS records to ns1.heliohost.org and ns2.heliohost.org or copy those into your external DNS provider.

You can temporarily change the nameservers to ns1.heliohost.org and ns2.heliohost.org and once DKIM, SPF and DMARC have been setup on the domain, you can just copy the records for use with cloudflare and switch the nameservers back after you're finished. Escalating so a root admin can setup the records for you.