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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,726 topics in this forum

  1. change domain

    By team1,
    • 2 replies
    • 745 views

  2. I need to change my main domain

    By laura20,
    • 3 replies
    • 829 views

  3. my domain conflict with your system

    By heikaleng,
    • 0 replies
    • 595 views

  4. Hosting Account Installed! or not!?

    By Frederic,
    • 2 replies
    • 614 views

  5. changing domain from lonelycloud.com to lonelycloud.co.cc

    By Zihad,
    • 2 replies
    • 888 views

  6. FTP connection error

    By pajn,
    • 2 replies
    • 894 views
    • pajn
    • pajn

  7. phpmyadmin access denied

    By pravin,
    • 3 replies
    • 880 views

  8. Can't login after new registration

    By qqti,
    • 2 replies
    • 973 views
    • qqti
    • qqti

  9. I cannot login to my account

    By Chad,
    • 4 replies
    • 830 views
    • Chad
    • Chad

  10. Admin help me！attacked by Malicious software

    By ylsnuha,
    • 1 reply
    • 851 views

  11. Error creating account, I can't create an account after 2 tries.

    By adamata,
    • 2 replies
    • 897 views

  12. Error creating parked domain

    By vteamchina,
    • 5 replies
    • 1.2k views

  13. heliohost.org www folder

    By ilovemywii,
    • 1 reply
    • 682 views

  14. There was a problem creating the addondomain.

    By teamroots,
    • 1 reply
    • 613 views

  15. Could not connect to MySQL

    By teepwale,
    • 2 replies
    • 696 views
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