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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,612 topics in this forum

  1. Cannot login to cpanel

    By wikimara,
    • 1 reply
    • 513 views

  2. how to use heliohost with co.cc domains

    By Wong ST,
    • 3 replies
    • 1.7k views

  3. Cannot login to cpanel

    By Fang,
    • 1 reply
    • 533 views

  4. cpanel is down

    By melkin,
    • 5 replies
    • 1.3k views

  5. Account Queued

    By zobadof,
    • 1 reply
    • 824 views

  6. I can not login to cPanel

    By Anas966,
    • 1 reply
    • 511 views

  7. forgot username and password

    By vstafford,
    • 3 replies
    • 1.3k views

  8. Account Not Activated

    By zobadof,
    • 11 replies
    • 1.8k views

  9. sometimes my page doesn't load

    By totocoto,
    • 2 replies
    • 776 views

  10. Why Most of Time Your Host Server Down!

    By earnsimply.com,
    • 1 reply
    • 919 views

  11. Regarding PHP Support

    By earnsimply.com,
    • 1 reply
    • 875 views

  12. addon domain still not showing

    By evolving,
    • 2 replies
    • 773 views

  13. are we down?

    By zonedabone,
    • 2 replies
    • 1.2k views

  14. SMF 2.0RC3 constantly going down

    By Safiria,
    • 5 replies
    • 1.9k views

  15. cpanel extremely slow

    By onnerb76,
    • 1 reply
    • 652 views
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