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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

9,015 topics in this forum

  1. "We're sorry, but we could not find that username in the database"

    By KunstHoster,
    • 6 replies
    • 1.2k views

  2. unable to login cpanel

    By arfath khan,
    • 3 replies
    • 1.2k views
    • Guest
    • Guest

  3. web pages displayed wrong

    By lovs2build,
    • 3 replies
    • 702 views

  4. HELIOHOST ACCOUNT QUEUED

    By elad,
    • 4 replies
    • 673 views

  5. Account suspended

    By kodos84,
    • 1 reply
    • 568 views

  6. account deletion

    By ananya,
    • 2 replies
    • 2.4k views

  7. New Activation Not Working

    By reef,
    • 9 replies
    • 1.8k views

  8. Suspended Account

    By xcreations,
    • 8 replies
    • 1.6k views

  9. Stevie Account Queued 1 2 3

    By frostbyte,
    • 31 replies
    • 11.9k views

  10. Registration still being processed

    By Apollodo,
    • 5 replies
    • 1.2k views

  11. account suspended

    By beingmaself,
    • 2 replies
    • 907 views

  12. account suspension [gcpress / moreweight.net]

    By gcpress,
    • 2 replies
    • 861 views

  13. Trouble Moving Account from Stevie to Johnny

    By ericT,
    • 5 replies
    • 962 views

  14. Another lovely suspended account

    By xAnemone,
    • 4 replies
    • 1.2k views

  15. Problem with multiple hosting services

    By irfan,
    • 4 replies
    • 858 views
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