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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,613 topics in this forum

  1. Filezilla failing to connect to FTP

    By khallows,
    • 7 replies
    • 16.6k views
    • jje
    • jje

  2. Queued Account After Adding Addon Domain

    By moonscapex,
    • 1 reply
    • 682 views
    • jje
    • jje

  3. CPanel doesn't accept my login!

    By thetiger,
    • 3 replies
    • 753 views

  4. Account about to expire by mistake

    By abraham,
    • 10 replies
    • 2.5k views

  5. I'm sure 500 error

    By rarescum,
    • 1 reply
    • 668 views

  6. can not open

    By tar,
    • 5 replies
    • 1.1k views
    • Guest
    • Guest

  7. Site down help please!!!

    By stergos,
    • 3 replies
    • 1.3k views
    • Guest
    • Guest

  8. Heliohost account notification

    By Richardgvr,
    • 5 replies
    • 1.1k views
    • jje
    • jje

  9. CPanel: loads very slowly, there seems to "hang" something

    By incense,
    • 3 replies
    • 1k views
    • jje
    • jje

  10. unable to login

    By arfath khan,
    • 2 replies
    • 894 views

  11. PHP gives Internal Server Error 1 2

    By mrscottm,
    • 18 replies
    • 3.7k views
    • Guest
    • Guest

  12. REQ Domain change

    By aloy,
    • 1 reply
    • 667 views
    • jje
    • jje

  13. Domain Change!

    By CTB,
    • 1 reply
    • 716 views

  14. Site Uptime 1 2 3 4

    By lappy512,
    • 55 replies
    • 29.5k views
    • jje
    • jje

  15. Changing main domain

    By Deathmax,
    • 1 reply
    • 729 views
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