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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,731 topics in this forum

  1. My website gone? [Don't close my thread!]

    By KongCH,
    • 8 replies
    • 1.7k views
    • Guest
    • Guest

  2. Domain Change

    By mirG,
    • 3 replies
    • 920 views
    • Guest
    • Guest

  3. Please renew my account

    By BHATTI,
    • 1 reply
    • 511 views
    • Guest
    • Guest

  4. Back to queue?

    By Secretmapper,
    • 5 replies
    • 992 views

  5. I don't know if this is a hack or not... It seems to be one...

    By Hikari-P,
    • 2 replies
    • 1.4k views
    • Guest
    • Guest

  6. SMF Using webinstall.php

    By Darxin,
    • 1 reply
    • 894 views

  7. Reset all files on my account

    By Fakker,
    • 2 replies
    • 631 views
    • Guest
    • Guest

  8. Account Suspended/Inactive

    By cl58,
    • 1 reply
    • 581 views
    • Guest
    • Guest

  9. HELIOHOST ACCOUNT QUEUED

    By Minisheep,
    • 7 replies
    • 1.3k views
    • Guest
    • Guest

  10. Could not find that username in the database.

    By justme,
    • 1 reply
    • 705 views
    • Guest
    • Guest

  11. Can I access my site before updating DNS records?

    By Matt Compton,
    • 4 replies
    • 1.1k views
    • Guest
    • Guest

  12. Account still quoued.

    By Atomix,
    • 2 replies
    • 804 views
    • Guest
    • Guest

  13. Account renewal not working

    By anonymiser,
    • 1 reply
    • 799 views

  14. Enable statistics...

    By adriantc,
    • 1 reply
    • 541 views
    • Guest
    • Guest

  15. Can access my site

    By pepitog,
    • 2 replies
    • 945 views
    • Guest
    • Guest
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