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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10096 topics in this forum

  1. Suspended: Hh_Lara

    By clara,   
    • 1 reply
    • 1.5k views

  2. [Solved] Ip Blocked

    By lswkyo79,
    • 1 reply
    • 601 views

  3. [Solved] remove java support

    By wambachr,
    • 1 reply
    • 727 views

  4. [Solved] Please unlock ftp

    By scannata,
    • 1 reply
    • 866 views

  5. [Solved] Archived account on Ricky

    By kizernis,
    • 1 reply
    • 578 views

  6. [Solved] New Domain Requirement, Extensions Enable and Domain Document Root Change Request

    By uttama1,   
    • 1 reply
    • 658 views

  7. Hello, I would like to reset my domain on the Tommy server back to the default HelioHost subdomain (e.g., adityakhandual.heliohost.org). Currently, it is set to e-comm.merce.in. Username: [adityakhandual] Server: Tommy Thank you!

    By adityakhandual,
    • 1 reply
    • 320 views

  8. [Solved] Add New Domain pls

    By zerajerzasouma14,
    • 1 reply
    • 275 views

  9. [Solved] Subdomain set up

    By qutegifts,
    • 1 reply
    • 202 views

  10. [Solved] The Document Root Of A Wildcard Subdomain Did Not Really Update

    By mbdungo,   
    • 1 reply
    • 1.7k views

  11. Can't Reset Cpanel Password

    By rockygl,   
    • 1 reply
    • 1.1k views

  12. [Solved] Update War

    By hkaldane,
    • 1 reply
    • 867 views

  13. deploy helloworld war file

    By mbbm,   
    • 1 reply
    • 538 views

  14. [Solved] Please deploy my war file

    By alexsr,
    • 1 reply
    • 528 views

  15. Error While adding addon domain

    By pabhinee,
    • 1 reply
    • 587 views
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