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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,270 topics in this forum

  1. [Solved] Cannot Park Domian.

    By loll,
    • 0 replies
    • 491 views

  2. [Inactive] Internal Server Error

    By krajicek,   
    • 0 replies
    • 1.2k views

  3. [Solved] 503 Error On Johnny

    By tikiza,
    • 1 reply
    • 435 views

  4. [Solved] No Parked Domains Allowed

    By lrncode,
    • 0 replies
    • 570 views

  5. [Solved] 503 Error

    By softlab,
    • 0 replies
    • 494 views

  6. [Inactive] Constant Errors When Trying To View Forum Posts

    By stgeorge,
    • 5 replies
    • 1.3k views

  7. [Solved] Fraudulent Domain - Queensgardenhotel.co.uk

    By Murray,
    • 0 replies
    • 837 views

  8. [Inactive] Change Main Domain Request

    By varatare,
    • 3 replies
    • 524 views

  9. [Solved] Kill Mongrel Instance

    By tashman,
    • 0 replies
    • 410 views

  10. [Solved] Ip Is Blocked By Gfw

    By peterkirin,
    • 0 replies
    • 406 views

  11. [Solved] Please Delete Helionet Account

    By Guest artfultrillium,   
    • 0 replies
    • 590 views
    • Guest
    • Guest

  12. [Inactive] Subdomain Not Being Removed

    By xtreme,
    • 0 replies
    • 795 views

  13. [Solved] Domain Controlled By Another User

    By Veightar,
    • 0 replies
    • 521 views

  14. [Solved] Ip Is Blocked By Gfw

    By Wyverald,
    • 0 replies
    • 451 views

  15. [Solved] More Than One Account

    By amg55nj,   
    • 3 replies
    • 899 views
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