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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,547 topics in this forum

  1. [Solved] Account Move Request (Deletion Not Working So Can't Do It Myself)

    By Dodo55,
    • 1 reply
    • 343 views

  2. [Solved] Remote Mysql Connection Problem

    By dt340a,   
    • 3 replies
    • 1.4k views

  3. [Inactive] Dedicated IP Purchase

    By tromble,
    • 5 replies
    • 617 views

  4. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 415 views

  5. [Solved] Not Receiving Emails - Domain Name Shared With Another User (?)

    By knut,
    • 2 replies
    • 795 views

  6. [Inactive] I Have A Problem I Can `t Add The Domain

    By dedal,   
    • 1 reply
    • 382 views

  7. [Solved] Password Reset Not Working

    By knut,
    • 4 replies
    • 956 views

  8. [Solved] Help... I Can't Log In... Just Keep Getting A Popup

    By chtf,
    • 4 replies
    • 511 views

  9. [Solved] Help, I Cannot Access My Account.

    By infinity404,   
    • 1 reply
    • 479 views

  10. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 388 views

  11. [Solved] Addon Domains And Nameserver Requirement

    By smistry01,
    • 5 replies
    • 829 views

  12. [Solved] Problems With Dns Servers

    By muzzaica,   
    • 3 replies
    • 974 views

  13. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 386 views

  14. [Inactive] Activating Web Site Issue

    By dopacic,   
    • 1 reply
    • 453 views

  15. [Solved] Would Someone Makes A Good "sender Id Spf Record" For Heliohost Mailserver?

    By yami,   
    • 2 replies
    • 1k views
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