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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,454 topics in this forum

  1. [Inactive] Can't Sign In To Heliohost Account

    By jacinta,   
    • 1 reply
    • 455 views

  2. [Solved] Main Domain Change

    By ravenx30,
    • 6 replies
    • 1.1k views

  3. [Solved] Registration Done - Account Not Useable

    By social,
    • 2 replies
    • 449 views

  4. [Solved] Deploying .war

    By uniotaku,
    • 6 replies
    • 854 views

  5. [Solved] Asp.net Mysql Error

    By asnime,   
    • 1 reply
    • 1.8k views

  6. [Solved] Trying To Set My Domain As Root?

    By ravenx30,   
    • 1 reply
    • 1.2k views

  7. [Inactive] Error Whilst Sending Mail (Smtp Error 451)

    By baxter,
    • 1 reply
    • 592 views

  8. [Solved] Cannot Reset Cpanel Password

    By tarunsitlani,   
    • 12 replies
    • 1.4k views

  9. [Inactive] Can't Acces To Cp, Is My Acc Suspended?

    By idegen,   
    • 1 reply
    • 974 views

  10. [Solved] Cannot Access Cpanel

    By Retro,
    • 2 replies
    • 552 views

  11. [Solved] Internal Error For 1 Hour

    By toxicious,
    • 2 replies
    • 789 views

  12. [Inactive] Is My Account Active

    By elxier,   
    • 2 replies
    • 864 views

  13. [Solved] 500 Internal Server Error (Asp.net)

    By vellerefond,
    • 1 reply
    • 526 views

  14. [Solved] Different Ftp Server

    By izeln,
    • 3 replies
    • 619 views

  15. [Solved] Changing Domain Name Unchanged 2 Weeks So Far

    By mandytw,   
    • 5 replies
    • 1.3k views
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