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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.4k
    posts

8,881 topics in this forum

  1. [Solved] Domain Used By Another User?

    By Kyon,   
    • 1 reply
    • 605 views

  2. [Solved] Cant Create Account On Stevie

    By acx12345,
    • 1 reply
    • 487 views

  3. [Solved] Webmail Login Fails With Error Message

    By gera,   
    • 3 replies
    • 1.9k views

  4. [Solved] Yet Another Blocked Domain Parking Issue...

    By wixty,   
    • 0 replies
    • 634 views

  5. [Solved] Problem With Sql Server Or Just Me?

    By aommaster,
    • 0 replies
    • 326 views

  6. [Solved] Domain Problems

    By oninski,
    • 3 replies
    • 1.3k views

  7. [Solved] Vongveo.heliohost.org Is Down

    By test4rum,   
    • 5 replies
    • 1.8k views

  8. [Solved] I Can Not Go On My Site, Others Can Do It

    By MrMilco,
    • 0 replies
    • 383 views

  9. [Solved] Johnny Problems, Down?

    By Ermu,   
    • 2 replies
    • 1.6k views

  10. [Solved] Using Non-Heliohost Nameservers

    By swarner,
    • 0 replies
    • 405 views

  11. [Solved] Stevie Is Down

    By MrMilco,
    • 2 replies
    • 481 views

  12. [Solved] Http Status 404 - /

    By oxymoron,
    • 1 reply
    • 407 views

  13. [Solved] Can't Access Mail. Server Responds With Wrong Username/password.

    By SLTProductions,
    • 3 replies
    • 864 views

  14. [Solved] Cannot Access My Site Innov8.heliohost.org

    By norencet,   
    • 1 reply
    • 1k views

  15. [Solved] Ip Is Blocked By Gfw

    By yoga,
    • 0 replies
    • 315 views
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