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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.8k
    posts

9,702 topics in this forum

  1. [Solved] An Additional Account On Johnny Server

    By sklmteacher,
    • 4 replies
    • 813 views

  2. [Solved] Password Change

    By vjcolt,   
    • 4 replies
    • 1.3k views

  3. [Solved] Cannot Reset Password

    By karen.n,
    • 2 replies
    • 704 views

  4. [Solved] Cannot Reset Password

    By mousep,
    • 3 replies
    • 674 views

  5. [Solved] Request For Second Account Aulc1344

    By aulc1344,
    • 3 replies
    • 841 views

  6. [Solved] Change Email Address

    By ctcl,   
    • 2 replies
    • 994 views

  7. [Inactive] Http Status 404-

    By national,
    • 3 replies
    • 960 views

  8. [Solved] Not Receiving E-Mails

    By mousep,
    • 4 replies
    • 766 views

  9. [Solved] Password Reset

    By zelezni,   
    • 1 reply
    • 910 views

  10. [Solved] Cannot Reset Password

    By euler45,
    • 1 reply
    • 395 views

  11. [Solved] Addon Domain Issue

    By mebezac,
    • 2 replies
    • 404 views

  12. [Solved] Confirmation Of Ssl Setup

    By standbyoz,
    • 2 replies
    • 459 views

  13. [Solved] Stevie Cpanel License

    By craigis,
    • 0 replies
    • 532 views

  14. [Solved] Main Domain Address Not Change

    By javaguru,
    • 5 replies
    • 1k views

  15. [Solved] Whats My Heliohost.org Domain?

    By bobuk,   
    • 3 replies
    • 714 views
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