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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

8,978 topics in this forum

  1. [Solved] Can Not Access My Domain

    By ndimserver,
    • 4 replies
    • 843 views

  2. [Solved] Area51 Accounts

    By Ice IT Support,
    • 0 replies
    • 351 views

  3. [Solved] Can't Register To Heliohost

    By jbalzargrounds,
    • 2 replies
    • 799 views

  4. [Solved] Tomcat

    By intent,
    • 0 replies
    • 406 views

  5. [Solved] Migrating From Johnny To Stevie Error

    By Acren,
    • 0 replies
    • 315 views

  6. [Solved] Unable To Connect To Cpanel

    By aikido,
    • 0 replies
    • 290 views

  7. [Solved] Site Down

    By Pasarel,
    • 4 replies
    • 1.3k views

  8. [Solved] Stevie Is Still Having Problems: My Site Is 404 Not Found

    By tomascivinod,   
    • 3 replies
    • 725 views

  9. [Solved] My Site Is Down With Message"heliohost Account Queued"

    By latestnewsheadline,
    • 6 replies
    • 1.2k views

  10. [Solved] Account Queued (just Turned On Did Nothing)

    By bhadley,
    • 3 replies
    • 927 views

  11. [Solved] Can't Renew Account: Torels

    By torels2,   
    • 4 replies
    • 891 views

  12. [Solved] Site Wont Work... Again

    By S1mpleman,
    • 3 replies
    • 762 views

  13. [Solved] Problem When Resetting Password

    By Kelcey,   
    • 1 reply
    • 841 views

  14. [Solved] Request For Ssl

    By GroovyCarrot,
    • 0 replies
    • 466 views

  15. [Solved] I Cant Login To Cpanel

    By masaykh,
    • 1 reply
    • 607 views
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