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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.8k
    posts

9,703 topics in this forum

  1. Softaculous Install Failure - Ghost

    By aurabindo,   
    • 0 replies
    • 1.3k views

  2. Issue Updating Database

    By Earl,
    • 0 replies
    • 650 views

  3. Stevie Mysql - Common Questions And Problems 1 2 3

    By wolstech,   
    • 30 replies
    • 7.1k views

  4. Database Issues

    By J.P.Galtry,
    • 0 replies
    • 1k views

  5. Account Queued After 24 Hours

    By imjustki,
    • 1 reply
    • 548 views

  6. [Solved] Could Not Connect To Database Server 'johnny.heliohost.org'

    By almaisyah,   
    • 5 replies
    • 1.8k views

  7. [Solved] Restore Database

    By motorazr,
    • 2 replies
    • 664 views

  8. Cancel My Account.

    By mstratfo,
    • 2 replies
    • 591 views

  9. [Solved] Error Establishing Database Connection

    By onsen,   
    • 2 replies
    • 1k views

  10. Johny Server, Mysql, Can't Add User

    By UsernameAK,   
    • 1 reply
    • 1.1k views

  11. My Sql Down

    By DAKSH101,
    • 0 replies
    • 466 views

  12. [Solved] Delete My Account

    By allmovie,
    • 2 replies
    • 811 views

  13. Phpmyadmin Error

    By pawan88,
    • 6 replies
    • 1.4k views

  14. Database Recovery

    By Flutts,
    • 1 reply
    • 475 views

  15. 500 Internal Server Error

    By okcancel,   
    • 1 reply
    • 1.6k views
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