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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,198 topics in this forum

  1. Delete Website

    By ngyukang,
    • 1 reply
    • 560 views

  2. [Solved] Change My Helionet Username

    By Guest Arcanck,
    • 1 reply
    • 324 views

  3. Sorry, A Dns Entry For Xxx.xx Already Exists Problem

    By ngyukang,
    • 2 replies
    • 571 views

  4. [Solved] Account Deletion

    By ngyukang,
    • 2 replies
    • 517 views

  5. [Solved] Mysql Database Access Denied

    By Tex Killer,
    • 4 replies
    • 440 views

  6. Release My Ip In Firewall Hosting

    By hobbehot,
    • 3 replies
    • 435 views

  7. [Solved] Cpanel Login Problems

    By janisek,   
    • 2 replies
    • 834 views

  8. Failing To Upload And Restore Joomla Website Content :c3.mw

    By jddalo,   
    • 5 replies
    • 685 views

  9. [Solved] Smtp Outgoing Mail Problem

    By draftlot,   
    • 2 replies
    • 1.7k views

  10. Home Page Unavailable

    By aaranaz,
    • 1 reply
    • 350 views

  11. [Solved] Not Receiving Password Reset Mail

    By oddi,
    • 4 replies
    • 855 views

  12. [Solved] Cpanel Unable To Login Thanks To Useless Password Reset

    By NeoSniperkiller,   
    • 2 replies
    • 1.2k views

  13. How To Change Value Of Max_Connections In Mysql Database

    By Kingpin007,
    • 3 replies
    • 1.1k views

  14. I Want To Move From Jonny To Stevie

    By Kingpin007,
    • 3 replies
    • 800 views

  15. [Solved] Cannot Log-In, Getting "the Login Is Invalid"

    By Sadra112,   
    • 6 replies
    • 2.1k views
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