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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10096 topics in this forum

  1. [Solved] Nextcloud slow and 500 Internal server error

    By ocbwnl,
    • 8 replies
    • 1.5k views

  2. [Solved] nginx 502

    By tdm,
    • 2 replies
    • 736 views

  3. [Solved] No (sub)domain options for my account?

    By ronvdc,   
    • 6 replies
    • 978 views

  4. [Solved] No access to astron.heliohost.org

    By neptunus,
    • 3 replies
    • 167 views

  5. [Solved] No account found with that email address

    By ahmad201,
    • 3 replies
    • 797 views

  6. [Solved] No account found with that username in Plesk ETA page

    By ahmad201,
    • 1 reply
    • 842 views

  7. [Solved] No AutoSSL on Ricky?

    By esn024,   
    • 9 replies
    • 2.3k views

  8. [Solved] No AutoSSL option on Johnny?

    By Guest supericn,
    • 3 replies
    • 527 views

  9. [Solved] No Cpanel Licence In Stevie

    By aljunaidi,
    • 6 replies
    • 1.4k views

  10. [Solved] No email to register in Plesk

    By habarly,
    • 1 reply
    • 491 views

  11. [Solved] no incoming emails from any mail - Ricky server

    By zeonsel,   
    • 1 reply
    • 1.4k views

  12. [Solved] No Joomla New Update Shown In Softaculous

    By fuzmic,   
    • 2 replies
    • 1.4k views

  13. [Solved] No Mail Distribution

    By ludothek,
    • 1 reply
    • 744 views

  14. [Solved] No more https

    By tdm,
    • 3 replies
    • 1.1k views

  15. [Solved] No New Password After Request

    By webxtreeme,   
    • 1 reply
    • 965 views
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